10.3.2

Release Date: 09-11-2021

🚀 Enhancements

• We've improved Custom Bots for New Conversations to ensure that your users are always presented with the most up-to-date bots.
• Our SDK now uses NSSecureCoding instead of NSCoding.

🐛 Bug Fixes

• We fixed a crash that was occurring with our last release on iOS 12.
• The header on the Homescreen is now sized correctly, when returning from a conversation.

10.3.1

Release Date: 01-11-2021

🚀 Enhancements

• Added the ability to upload a video to a conversation.
• If a user matches a Mobile Carousel whilst they progress through a Series, or after you post updates via the Intercom API, that carousel will be immediately shown. Previously the carousel would only be shown on app open or after recording an event via the SDK.

10.3.0

Release Date: 22-09-2021

Reduce customer inquiries for your team and provide faster resolutions for your customers – without sacrificing a great experience. We’ve redesigned our Messenger with an integrated help center experience that increases customer engagement by up to 3x to help you deliver the best self-serve support.

🚀 Enhancements

• A new article search card on your Messenger’s home screen.
• There are now two conversation cards, just as with our web Messenger; one for existing and one for new conversations. This gives more emphasis to existing conversations, reducing the chance of duplicates being created.
• Optionally require specific customers to attempt to self-serve to answer their question before they can reach out to a teammate.
• Place the article search card at the top of the Messenger home screen to give your self-serve content more prominence.
• Uncover insights and opportunities to optimize your self-serve support by using our updated Articles reporting.
• A number of improvements for accessibility features in the Messenger, with more coming in future updates.
• If you’ve set a custom icon for the Intercom launcher, that icon will now be used in your app as well.

10.2.0

Release Date: 20-09-2021

🚀 Enhancements

• Added support for iOS 15.
• Xcode 13 is now required to build the Intercom iOS SDK.

10.1.4

Release Date: 08-09-2021

Bug Fixes

• Fixed an issue that was causing the incorrect username to be displayed on the Messenger Home screen.

10.1.3

Release Date: 02-09-2021

Bug Fixes

• Fixed an issue that caused the Messenger to be presented twice on screen.

10.1.2

Release Date: 01-09-2021

Bug Fixes

• Fixed an issue that resulted in the Intercom.xcframework binary being larger in size that it should be. If you have installed Release 10.1.0 or Release 10.1.1, please update to this latest version.

10.1.1

Release Date: 27-08-2021

Bug Fixes

• Fixed an issue that resulted in the Intercom.xcframework binary being larger in size that it should be. If you have installed Release 10.1.0, please update to this latest version.

10.1.0

Release Date: 20-08-2021

Enhancements

• If you’re enrolled in our Messenger early access programme, this upgrade will display the newly designed article search card on the Messenger home screen. This change won’t affect you if your workspace doesn’t have early access to these features.

Bug Fixes

• Fixed an issue in the Help Center where tapping the ‘retry’ button didn’t always attempt to load the article again.
• Fixed an issue where cards on the Messenger home screen did not always resize correctly when the screen orientation changed.

10.0.3

Release Date: 26-07-2021

Bug Fixes

• Fixed an issue whereby tapping “Send us a Message” on our Help Center search results screen brought you to the Messenger home screen instead of a new conversation.
• Permission requests in Mobile Carousels respect Apple’s updated Human Interface Guidelines. Permission primers can no longer give users the option to skip the permission request.
• Other minor improvements.