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ISVs

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capeterson edited this page Oct 28, 2012 · 1 revision

Grey Tab was specifically designed to work for salesforce ISVs.

Grey Tab uses the salesforce.com API, which is normally an issue when using the subscriber support feature available to ISVs to support their customers.

However Grey Tab uses a different approach to login in. The re-use of an existing session id has another side effect: it works when logged into customer's orgs via the subscriber support (a.k.a partner black tab) feature. This can be quite helpful as generally you are unable to edit customer's page layouts to view your application's data, while Grey Tab can use the API to find field values not on your layout.

Note that an API connection will not be opened until you

  1. Activate Grey Tab via the toolbar button.
  2. Select a tab other than "Session Information".

This prevents you form accidentally using API calls that cut into a customer's limits unless you actively use features that require it.

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