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"I'm sorry, but the account name and password you provided are not valid on this server." error on launch

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C.S. Melis edited this page Mar 15, 2024 · 7 revisions

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Solution 1

If you see this message when launching Freelancer: HD Edition, follow these steps:

  1. Download the following zip file: flplusplus_no_savegame_hooks.zip.
  2. Extract the zip file inside the EXE folder of your HD Edition installation directory.
    1. This should replace the existing flplusplus.dll in this folder.

Solution 2

If you still experience this issue after following the above steps, try this:

  1. Inside the EXE folder of your HD Edition installation directory, open the dacom.ini file.
  2. Inside this file, below [Libraries] on line 35, you should have flplusplus.dll.
  3. Simply put a semicolon in front of this line; so it should now look like ;flplusplus.dll.
  4. Save the file and exit.

If the game runs without issues after performing these steps, we would really appreciate it if you could let us know on our Discord server:

Support Server

This is an issue that only a very few amount of players have reported since the release of Freelancer: HD Edition version 0.5, making this bug very rare. Because of this, we have unfortunately not been able to find the root cause of the issue yet, hence we can't properly fix it. It would be amazing if you could help us figure it out!

Alternative solution

If the above didn't help, it might be possible that the game doesn't have permission to read/write any save files. Try running Freelancer: HD Edition as an administrator. If this doesn't help either, please contact us on Discord with the link mentioned above.

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