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[AGM-1944] update AGVPN for iOS section #161
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4c34fa3
[AGM-1944] Update AGVPN for iOS kb section
vyanovsky e5623dd
Update category_json for solving problems
vyanovsky 220a5c4
Update docs/adguard-vpn-for-ios/installation.md
vyanovsky f762521
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky c3729e8
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 86eb860
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 9bf5d2f
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 135b0d9
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 64deabb
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky b0ecef2
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky db9afb6
Update docs/adguard-vpn-for-ios/solving-problems/logs.md
vyanovsky 3c92167
Update docs/adguard-vpn-for-ios/solving-problems/logs.md
vyanovsky 93c14ed
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky ce08c00
Update docs/adguard-vpn-for-ios/installation.md
vyanovsky 0e47009
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 374a773
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky ef0e358
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 0c69217
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky 7c01e73
Update docs/adguard-vpn-for-ios/overview.md
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Update docs/adguard-vpn-for-ios/overview.md
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Update docs/adguard-vpn-for-ios/overview.md
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Review fixes
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vyanovsky 490082f
Add two ':::info' blocks to logs.md
vyanovsky 33235f5
fix lint new line
vyanovsky 0d85764
Update docs/adguard-vpn-for-ios/overview.md
vyanovsky cd2861b
Update docs/adguard-vpn-for-ios/solving-problems/integrated-mode.md
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Update docs/adguard-vpn-for-ios/solving-problems/integrated-mode.md
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{ | ||
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"position": 3, | ||
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"label": "Solving problems", | ||
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"collapsible": true, | ||
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"collapsed": true | ||
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} | ||
"position": 3, | ||
"label": "Solving problems", | ||
"collapsible": true, | ||
"collapsed": true | ||
} |
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@@ -3,16 +3,16 @@ title: Usage issues with subscriptions purchased via the App Store | |
sidebar_position: 4 | ||
--- | ||
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Some users can't use their AdGuard VPN subscription purchased through the App Store. This issue may occur in two cases: | ||
Some users can’t use their AdGuard VPN subscription purchased through the App Store. This issue may occur in two cases: | ||
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- if you use a different account for App Store purchases | ||
- or if you have hidden your email address from app developers | ||
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To solve this problem, please follow these steps: | ||
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1. Go to Settings → Apple ID → Media & Purchases → View Apple ID | ||
1. Make sure that the email address matches the one you use for your Apple ID | ||
1. If the email addresses do not match, please email to `[email protected]`: describe your problem and provide us with the address used for the App Store | ||
1. If the email addresses match, navigate to Apple ID → iCloud → Hide My Email, find our app in the list, copy the email address, and send it to `[email protected]` along with your problem description. Usually, it ends with "@privaterelay.appleid.com" | ||
1. Go to iOS Settings → [your Apple ID name] → *Media & Purchases* → *View Account*. | ||
1. Make sure that the email address matches the one you use for your Apple ID. | ||
1. If the email addresses do not match, please email to `[email protected]`: describe your problem and provide us with the address used for the App Store. | ||
1. If the email addresses match, navigate to *Apple ID* → *iCloud* → *Hide My Email*, find our app in the list, copy the email address, and send it to `[email protected]` along with a description of your problem. Usually, such an email address ends with `@privaterelay.appleid.com` or `@icloud.com`. | ||
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Once the support team has the email address you used for the purchase, they'll transfer your subscription to the correct account and you'll be able to start using it. Or they may ask for additional information. You can provide the support team with your Apple purchase receipt to help speed up the process. | ||
Once the support team has the email address you used for the purchase, they’ll transfer your subscription to the correct account and you’ll be able to start using it. They also may ask for additional information to verify that it’s you. You can provide the support team with your Apple purchase receipt to help speed up the process. |
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не очень круто что тут Open а не Get, но в целом не критично
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не оч понял ты о чем
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а, типа на скрине
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ну переставил скрин ниже, теперь совсем норм
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тоже не очень поняла)