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author = "Quentin" | ||
title = "Great Documentation" | ||
date = "2022-09-02" | ||
description = "Technical writing mentorship program first meetup" | ||
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## Why is great documentation important? | ||
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- Important for scalability — first line of defense against the tsunami of user questions | ||
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- Great marketing tool – great documentation helps attract and sustain communities | ||
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- Reflection on the quality of the product. Poor and lazy documentation = poor quality product | ||
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## What makes great documentation? | ||
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- Detailed. Answers any questions the user might be thinking. | ||
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- Well organized (specific articles for specific purposes) | ||
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- Well-written (proper grammar, spelling, and punctuation) | ||
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- Interactivity (code samples, diagrams, screenshots) | ||
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- Lots of guidance (walk-throughs, exercises, tutorials) | ||
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## How to write great documentation? | ||
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- Create a list of all the topics you want to cover | ||
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- Put yourself in the users’ shoes. Think about what the user might be thinking. | ||
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- Use lots of tools: Grammarly, GitBook, Postman, etc. | ||
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- Test your documentation yourself. Have other people test it and see if it works for them. | ||
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- Use lots of examples. | ||
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- Gather feedback from users! | ||
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