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Topic Modeling for categorizing tweet support issues #9

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turtlelovesshoes opened this issue Nov 14, 2018 · 1 comment
Open

Topic Modeling for categorizing tweet support issues #9

turtlelovesshoes opened this issue Nov 14, 2018 · 1 comment

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@turtlelovesshoes
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One of the desired use cases is the ability to adopt 'support issues' defined by groups and incidents to de-duplicate user issues and have better targeted resources towards frequency and positive and negative importance to users.

This topic model overlaps between the different support channels that would be very useful to describe automatically, aside from the tool we rely on to do this manually.
@turtlelovesshoes
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Inspiration on approach https://news.codecademy.com/taylor-swift-lyrics-machine-learning/

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