Customer feedback on battery replacement

[thomas-zimmerman]

Add some additional advise on removing the battery and how to connect the battery again.

[leviport]

s/peal/peel

[leviport]

the tape that holds the battery connection cable to tuck the cable under the battery when attaching back to the white connection on the main logic board

This is hard to parse, could we reword it a bit to make it clearer?

[jacobgkau]

It also shouldn't be called main logic board when the previous sentence used motherboard.

[leviport]

I believe these sections are pretty much identical between lemp9, lemp10, and lemp11. Should we make similar changes in lemp11 and lemp9 as well?

[jacobgkau]

@thomas-zimmerman What is the actual recommended method you want the instructions to say? We have:

• (existing) Wedge a plastic tool between the battery/tape to separate them.
• (existing) Pull the tabs up to separate the tape and battery from the chassis.
• (new) "Pull the tabs to remove most of the adhesive" is what you originally added here-- I assume you mean pulling it outward, rather than up away from the chassis as was already suggested?

I think this is too many alternatives-- we're basically not giving people instructions if we just list every possible way to go about it.

[thomas-zimmerman]

@thomas-zimmerman What is the actual recommended method you want the instructions to say? We have:

• (existing) Wedge a plastic tool between the battery/tape to separate them.
• (existing) Pull the tabs up to separate the tape and battery from the chassis.
• (new) "Pull the tabs to remove most of the adhesive" is what you originally added here-- I assume you mean pulling it outward, rather than up away from the chassis as was already suggested?

I think this is too many alternatives-- we're basically not giving people instructions if we just list every possible way to go about it.

They may need to use all of these alternate ways to remove the adhesive. The pull tabs can break and leave a decent amount of adhesive on the bottom of the battery, and you will be using a plastic tool to try and remove the excess.

Good catch, I do mean that they will need to pull outward from the battery, not away from the chassis.

[jacobgkau]

Ok, I'm good with leaving a form of all three in, but two of them (as currently worded) are mutually exclusive. Before the tabs break, you have to pull them out or up, you can't really do both. Unless we just want to say "upwards and outwards" for both at once (I'm not sure if that would lessen the effectiveness of the outward pull.)