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[version-4-4] docs: document edge host known issue - PE-4638 (#3300) #3319

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Jul 9, 2024
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[version-4-4] docs: document edge host known issue - PE-4638 (#3300) #3319

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1 change: 1 addition & 0 deletions docs/docs-content/release-notes/known-issues.md
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Expand Up @@ -16,6 +16,7 @@ The following table lists all known issues that are currently active and affecti

| Description | Workaround | Publish Date | Product Component |
| ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------- | --------------------- |
| When you add a new VMware vSphere Edge host to an Edge cluster, the IP address may fail to be assigned to the Edge host after a reboot. | Review the [Edge Troubleshooting](../troubleshooting/edge.md) section for workarounds. | July 9, 2024 | Edge |
| When you install Palette Edge using an Edge Installer ISO with a RHEL 8 operating system on a Virtual Machine (VM) with insufficient video memory, the QR code in the registration screen does not display correctly. | Increase the video memory of your VM to 8 MB or higher. The steps to do this vary depending on the platform you use to deploy your VM. In vSphere, you can right click on the VM, click **Edit Settings** and adjust the video card memory in the **Video card** tab. | July 9, 2024 | Edge |
| Custom Certificate Authority (CA) is not supported for accessing Azure AKS clusters. Using a custom CA prevents the `spectro-proxy` pack from working correctly with Azure AKS clusters. | No workaround is available. | July 9, 2024 | Packs, Clusters |
| Manifests attached to an Infrastructure Pack, such as OS, Kubernetes, Network, or Storage, are not applied to the Edge cluster. This issue does not impact the infrastructure pack's YAML definition, which is applied to the cluster. | Specify custom configurations through an add-on pack or a custom manifest pack applied after the infrastructure packs. | Jul 9, 2024 | Edge, Packs |
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18 changes: 18 additions & 0 deletions docs/docs-content/troubleshooting/edge.md
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Expand Up @@ -10,6 +10,24 @@ tags: ["edge", "troubleshooting"]

The following are common scenarios that you may encounter when using Edge.

## Scenario - IP Address not Assigned to Edge Host

When you add a new VMware vSphere Edge host to an Edge cluster, the IP address may fail to be assigned to the Edge host
after a reboot.

### Debug Steps

1. Access the Edge host through the
[vSphere Web Console](https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.vm_admin.doc/GUID-92986CAA-4FDE-4AA0-A9E9-084FF9E03323.html).

2. Issue the following command.

```bash
networkctl reload
```

This command restarts the Edge host network and allows the Edge host to receive an IP address.

## Scenario - Override or Reconfigure Read-only File System Stage

If you need to override or reconfigure the read-only file system, you can do so using the following steps.
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