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# Auto detect text files and perform LF normalization
* text=auto
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.env
.vscode
15 changes: 15 additions & 0 deletions LICENSE
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ISC License

Copyright (c) 2022, Abir Majumdar <[email protected]> (https://github.com/abirismyname)

Permission to use, copy, modify, and/or distribute this software for any
purpose with or without fee is hereby granted, provided that the above
copyright notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES
WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR
ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN
ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF
OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
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# ServiceNow ITSM Actions

ServiceNow ITSM Actions powered by Ansible.

![](https://github.com/abirismyname/create-discussion/workflows/tests/badge.svg) [![code style: prettier](https://img.shields.io/badge/code_style-prettier-ff69b4.svg?style=flat-square)](https://github.com/prettier/prettier)

## About

This action provides a wrapper around [Ansible Collection for ServiceNow ITSM](https://galaxy.ansible.com/servicenow/itsm) to perform operations on a ServiceNow instance. The Ansible Collection for ServiceNow IT Service Management (ITSM) includes a variety of Ansible content to help automate the management of ServiceNow IT Service Management.

## Usage

In your workflow, to perform a new operation, include a step like this:

```yaml
- name: Let it SNOW
uses: shundor/servicenow-actions@main
with:
sn_host: "${{ secrets.SN_HOST }}"
sn_username: "${{ secrets.SN_USERNAME }}"
sn_password: "${{ secrets.SN_PASSWORD }}"
sn_client_id: "${{ secrets.SN_CLIENT_ID }}"
sn_client_secret: "${{ secrets.SN_CLIENT_SECRET }}"
sn_module: "${{ secrets.SN_MODULE }}"
sn_module_params: "${{ secrets.SN_MODULE_PARAMS }}"
```
## Inputs
The following inputs are _required_:
- `sn_host`: The ServiceNow instance hostname
- `sn_username`: The ServiceNow username
- `sn_password`: The ServiceNow password
- `sn_client_id`: The ServiceNow client ID
- `sn_client_secret`: The ServiceNow client secret
- `sn_module`: The Ansible module to use
- `sn_module_params`: The parameters to pass to the Ansible module

Optional:
- `debug`: When set to `true`, the action save the playbook to a workflow artifact

### Obtaining the `sn_client_id` and `sn_client_secret`
You can create `sn_client_id` and `sn_client_secret` via the Application Registry under System OAuth in ServiceNow.
[![Screenshot](https://developer.servicenow.com/api/x_snc_devblog/v1/vfs/file?p=/post/connections-and-credentials/application-registry-record.png)](https://developer.servicenow.com/blog.do?p=/post/connections-and-credentials/)

### SN_MODULE
The module parameter must one of the following:
|Name|Description|
|:----|:----|
|[servicenow.itsm.api](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.api_module.rst)|Manage ServiceNow POST, PATCH and DELETE requests|
|[servicenow.itsm.api_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.api_info_module.rst)|Manage ServiceNow GET requests|
|[servicenow.itsm.attachment](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.attachment_module.rst)|a module that users can use to download attachment using sys_id|
|[servicenow.itsm.change_request](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_module.rst)|Manage ServiceNow change requests|
|[servicenow.itsm.change_request_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_info_module.rst)|List ServiceNow change requests|
|[servicenow.itsm.change_request_task](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_task_module.rst)|Manage ServiceNow change request tasks|
|[servicenow.itsm.change_request_task_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_task_info_module.rst)|List ServiceNow change request tasks|
|[servicenow.itsm.configuration_item](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.configuration_item_module.rst)|Manage ServiceNow configuration items|
|[servicenow.itsm.configuration_item_batch](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.configuration_item_batch_module.rst)|Manage ServiceNow configuration items in batch mode|
|[servicenow.itsm.configuration_item_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.configuration_item_info_module.rst)|List ServiceNow configuration item|
|[servicenow.itsm.incident](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_module.rst)|Manage ServiceNow incidents|
|[servicenow.itsm.incident_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_info_module.rst)|List ServiceNow incidents|
|[servicenow.itsm.problem](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_module.rst)|Manage ServiceNow problems|
|[servicenow.itsm.problem_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_info_module.rst)|List ServiceNow problems|
|[servicenow.itsm.problem_task](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_task_module.rst)|Manage ServiceNow problem tasks|
|[servicenow.itsm.problem_task_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_task_info_module.rst)|List ServiceNow problem tasks|

### SN_MODULE_PARAMS

### Example: Creating an Incident

To create an incident, you can use the `servicenow.itsm.incident` module. The following example creates an incident with a short description of "Test Incident" and a description of "This is a test incident created by the ServiceNow Actions GitHub Action":

```yaml
- name: Create An Incident
uses: shundor/servicenow-actions@main
with:
sn_host: "${{ secrets.SN_HOST }}"
sn_username: "${{ secrets.SN_USERNAME }}"
sn_password: "${{ secrets.SN_PASSWORD }}"
sn_client_id: "${{ secrets.SN_CLIENT_ID }}"
sn_client_secret: "${{ secrets.SN_CLIENT_SECRET }}"
sn_module: "servicenow.itsm.incident"
sn_module_params: "${{ secrets.SN_MODULE_PARAMS }}"
```

The value for the SN_MODULE_PARAMS secret should be:
```yaml
caller: admin
short_description: Test Incident
description: This is a test incident created by the ServiceNow Actions GitHub Action
impact: low
urgency: low
```

For all the different parameters that can be passed to the `servicenow.itsm.incident` module, see the [docs](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_module.rst) on GitHub.

### Example: Get Info on a specific Incident

To get info on a specific incident, you can use the `servicenow.itsm.incident_info` module. The following example gets details about Incident incident_info:

```yaml
- name: Retrieve Incident INC0000039
uses: shundor/servicenow-actions@main
id: snow
with:
sn_host: "${{ secrets.SN_HOST }}"
sn_username: "${{ secrets.SN_USERNAME }}"
sn_password: "${{ secrets.SN_PASSWORD }}"
sn_client_id: "${{ secrets.SN_CLIENT_ID }}"
sn_client_secret: "${{ secrets.SN_CLIENT_SECRET }}"
sn_module: "servicenow.itsm.incident_info"
sn_module_params: "${{ secrets.SN_MODULE_PARAMS }}"
- name: Write to file
uses: frdrwrt/[email protected]
with:
filepath: output.json
mode: 0777
content: ${{ steps.snow.outputs.output }}
- name: Display output
shell: bash
run: |
jq '.plays[].tasks[].hosts.localhost.records[]' output.json
```

The value for the SN_MODULE_PARAMS secret should be:
```yaml
number: INC0000039
```

For all the different parameters that can be passed to the `servicenow.itsm.incident_info_module` module, see the [docs](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_info_module.rst) on GitHub. The `output` parameter will contain all the information about the incident.
## Outputs

This action provides the following outputs:
- `output`: The captured output as JSON
## Credits

- :bow: Based on [action-ansible-playbook](https://github.com/marketplace/actions/run-ansible-playbook) by [dawidd6](https://github.com/dawidd6)
- :bow: This action relies on [Ansible Collection for ServiceNow ITSM](https://galaxy.ansible.com/servicenow/itsm)
93 changes: 93 additions & 0 deletions action.yml
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name: 'ServiceNow ITSM Actions'
description: 'ServiceNow ITSM Actions powered by Ansible'
branding:
icon: cloud-snow
color: orange
inputs:
sn_host:
description: 'ServiceNow instance host'
required: true
sn_username:
description: 'ServiceNow username'
required: true
sn_password:
description: 'ServiceNow password'
required: true
sn_client_id:
description: 'ServiceNow client ID'
required: true
sn_client_secret:
description: 'ServiceNow client secret'
required: true
sn_module:
description: 'ServiceNow module name'
required: true
sn_module_params:
description: 'ServiceNow module parameters'
required: true
debug:
description: 'Enable debug mode'
required: false
default: 'false'
outputs:
output:
description: "Playbook output"
value: ${{ steps.run-playbook.outputs.output }}
runs:
using: composite
steps:
- name: Validate input
id: validate
shell: bash
run: |
WORD_LIST="servicenow.itsm.api servicenow.itsm.api_info servicenow.itsm.attachment servicenow.itsm.change_request servicenow.itsm.change_request_info servicenow.itsm.change_request_task servicenow.itsm.change_request_task_info servicenow.itsm.configuration_item servicenow.itsm.configuration_item_batch servicenow.itsm.configuration_item_info servicenow.itsm.incident servicenow.itsm.incident_info servicenow.itsm.problem servicenow.itsm.problem_info servicenow.itsm.problem_task servicenow.itsm.problem_task_info"
MATCH="${{ inputs.sn_module }}"
if echo $WORD_LIST | grep -w -v $MATCH > /dev/null; then
exit 1
fi
- name: The validate step has failed
if: ${{ failure() && steps.validate.conclusion == 'failure' }}
shell: bash
run: echo '${{ inputs.sn_module }} is not a valid module name'
- uses: actions/checkout@v3
with:
repository: shundor/servicenow-actions
- name: Append to playbook
run: |
echo " - name: \"${{ inputs.sn_module }}\"" >> playbook.yml
echo " ${{ inputs.sn_module }}:" >> playbook.yml
echo "${{ inputs.sn_module_params }}" >> params.txt
sed -i 's/^/ /g' params.txt
cat params.txt >> playbook.yml
cat playbook.yml
shell: bash
- name: Upload artifact
if: ${{ inputs.debug != 'false' }}
uses: actions/upload-artifact@main
with:
name: playbook.yml
path: playbook.yml
- name: Run playbook
id: run-playbook
uses: dawidd6/action-ansible-playbook@v2
with:
playbook: playbook.yml
directory: ./
requirements: requirements.yml
no_color: true
inventory: |
[local]
localhost ansible_connection=local
options: |
--limit local
env:
SN_HOST: ${{ inputs.sn_host }}
SN_USERNAME: ${{ inputs.sn_username }}
SN_PASSWORD: ${{ inputs.sn_password }}
SN_CLIENT_ID: ${{ inputs.sn_client_id }}
SN_CLIENT_SECRET: ${{ inputs.sn_client_secret }}
SN_MODULE: ${{ inputs.sn_module }}
SN_MODULE_PARAMS: ${{ inputs.sn_module_params }}
ANSIBLE_LOAD_CALLBACK_PLUGINS: "true"
ANSIBLE_STDOUT_CALLBACK: "json"
5 changes: 5 additions & 0 deletions playbook.yml
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---
- name: Playbook
hosts: all
gather_facts: false
tasks:
3 changes: 3 additions & 0 deletions requirements.yml
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---
collections:
- name: servicenow.itsm

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