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# Auto detect text files and perform LF normalization | ||
* text=auto |
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.env | ||
.vscode |
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ISC License | ||
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Copyright (c) 2022, Abir Majumdar <[email protected]> (https://github.com/abirismyname) | ||
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Permission to use, copy, modify, and/or distribute this software for any | ||
purpose with or without fee is hereby granted, provided that the above | ||
copyright notice and this permission notice appear in all copies. | ||
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THE SOFTWARE IS PROVIDED "AS IS" AND THE AUTHOR DISCLAIMS ALL WARRANTIES | ||
WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF | ||
MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR | ||
ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES | ||
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN | ||
ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF | ||
OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. |
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# ServiceNow ITSM Actions | ||
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ServiceNow ITSM Actions powered by Ansible. | ||
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![](https://github.com/abirismyname/create-discussion/workflows/tests/badge.svg) [![code style: prettier](https://img.shields.io/badge/code_style-prettier-ff69b4.svg?style=flat-square)](https://github.com/prettier/prettier) | ||
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## About | ||
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This action provides a wrapper around [Ansible Collection for ServiceNow ITSM](https://galaxy.ansible.com/servicenow/itsm) to perform operations on a ServiceNow instance. The Ansible Collection for ServiceNow IT Service Management (ITSM) includes a variety of Ansible content to help automate the management of ServiceNow IT Service Management. | ||
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## Usage | ||
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In your workflow, to perform a new operation, include a step like this: | ||
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```yaml | ||
- name: Let it SNOW | ||
uses: shundor/servicenow-actions@main | ||
with: | ||
sn_host: "${{ secrets.SN_HOST }}" | ||
sn_username: "${{ secrets.SN_USERNAME }}" | ||
sn_password: "${{ secrets.SN_PASSWORD }}" | ||
sn_client_id: "${{ secrets.SN_CLIENT_ID }}" | ||
sn_client_secret: "${{ secrets.SN_CLIENT_SECRET }}" | ||
sn_module: "${{ secrets.SN_MODULE }}" | ||
sn_module_params: "${{ secrets.SN_MODULE_PARAMS }}" | ||
``` | ||
## Inputs | ||
The following inputs are _required_: | ||
- `sn_host`: The ServiceNow instance hostname | ||
- `sn_username`: The ServiceNow username | ||
- `sn_password`: The ServiceNow password | ||
- `sn_client_id`: The ServiceNow client ID | ||
- `sn_client_secret`: The ServiceNow client secret | ||
- `sn_module`: The Ansible module to use | ||
- `sn_module_params`: The parameters to pass to the Ansible module | ||
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Optional: | ||
- `debug`: When set to `true`, the action save the playbook to a workflow artifact | ||
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### Obtaining the `sn_client_id` and `sn_client_secret` | ||
You can create `sn_client_id` and `sn_client_secret` via the Application Registry under System OAuth in ServiceNow. | ||
[![Screenshot](https://developer.servicenow.com/api/x_snc_devblog/v1/vfs/file?p=/post/connections-and-credentials/application-registry-record.png)](https://developer.servicenow.com/blog.do?p=/post/connections-and-credentials/) | ||
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### SN_MODULE | ||
The module parameter must one of the following: | ||
|Name|Description| | ||
|:----|:----| | ||
|[servicenow.itsm.api](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.api_module.rst)|Manage ServiceNow POST, PATCH and DELETE requests| | ||
|[servicenow.itsm.api_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.api_info_module.rst)|Manage ServiceNow GET requests| | ||
|[servicenow.itsm.attachment](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.attachment_module.rst)|a module that users can use to download attachment using sys_id| | ||
|[servicenow.itsm.change_request](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_module.rst)|Manage ServiceNow change requests| | ||
|[servicenow.itsm.change_request_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_info_module.rst)|List ServiceNow change requests| | ||
|[servicenow.itsm.change_request_task](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_task_module.rst)|Manage ServiceNow change request tasks| | ||
|[servicenow.itsm.change_request_task_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.change_request_task_info_module.rst)|List ServiceNow change request tasks| | ||
|[servicenow.itsm.configuration_item](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.configuration_item_module.rst)|Manage ServiceNow configuration items| | ||
|[servicenow.itsm.configuration_item_batch](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.configuration_item_batch_module.rst)|Manage ServiceNow configuration items in batch mode| | ||
|[servicenow.itsm.configuration_item_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.configuration_item_info_module.rst)|List ServiceNow configuration item| | ||
|[servicenow.itsm.incident](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_module.rst)|Manage ServiceNow incidents| | ||
|[servicenow.itsm.incident_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_info_module.rst)|List ServiceNow incidents| | ||
|[servicenow.itsm.problem](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_module.rst)|Manage ServiceNow problems| | ||
|[servicenow.itsm.problem_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_info_module.rst)|List ServiceNow problems| | ||
|[servicenow.itsm.problem_task](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_task_module.rst)|Manage ServiceNow problem tasks| | ||
|[servicenow.itsm.problem_task_info](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.problem_task_info_module.rst)|List ServiceNow problem tasks| | ||
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### SN_MODULE_PARAMS | ||
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### Example: Creating an Incident | ||
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To create an incident, you can use the `servicenow.itsm.incident` module. The following example creates an incident with a short description of "Test Incident" and a description of "This is a test incident created by the ServiceNow Actions GitHub Action": | ||
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```yaml | ||
- name: Create An Incident | ||
uses: shundor/servicenow-actions@main | ||
with: | ||
sn_host: "${{ secrets.SN_HOST }}" | ||
sn_username: "${{ secrets.SN_USERNAME }}" | ||
sn_password: "${{ secrets.SN_PASSWORD }}" | ||
sn_client_id: "${{ secrets.SN_CLIENT_ID }}" | ||
sn_client_secret: "${{ secrets.SN_CLIENT_SECRET }}" | ||
sn_module: "servicenow.itsm.incident" | ||
sn_module_params: "${{ secrets.SN_MODULE_PARAMS }}" | ||
``` | ||
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The value for the SN_MODULE_PARAMS secret should be: | ||
```yaml | ||
caller: admin | ||
short_description: Test Incident | ||
description: This is a test incident created by the ServiceNow Actions GitHub Action | ||
impact: low | ||
urgency: low | ||
``` | ||
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For all the different parameters that can be passed to the `servicenow.itsm.incident` module, see the [docs](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_module.rst) on GitHub. | ||
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### Example: Get Info on a specific Incident | ||
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To get info on a specific incident, you can use the `servicenow.itsm.incident_info` module. The following example gets details about Incident incident_info: | ||
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```yaml | ||
- name: Retrieve Incident INC0000039 | ||
uses: shundor/servicenow-actions@main | ||
id: snow | ||
with: | ||
sn_host: "${{ secrets.SN_HOST }}" | ||
sn_username: "${{ secrets.SN_USERNAME }}" | ||
sn_password: "${{ secrets.SN_PASSWORD }}" | ||
sn_client_id: "${{ secrets.SN_CLIENT_ID }}" | ||
sn_client_secret: "${{ secrets.SN_CLIENT_SECRET }}" | ||
sn_module: "servicenow.itsm.incident_info" | ||
sn_module_params: "${{ secrets.SN_MODULE_PARAMS }}" | ||
- name: Write to file | ||
uses: frdrwrt/[email protected] | ||
with: | ||
filepath: output.json | ||
mode: 0777 | ||
content: ${{ steps.snow.outputs.output }} | ||
- name: Display output | ||
shell: bash | ||
run: | | ||
jq '.plays[].tasks[].hosts.localhost.records[]' output.json | ||
``` | ||
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The value for the SN_MODULE_PARAMS secret should be: | ||
```yaml | ||
number: INC0000039 | ||
``` | ||
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For all the different parameters that can be passed to the `servicenow.itsm.incident_info_module` module, see the [docs](https://github.com/ansible-collections/servicenow.itsm/blob/main/docs/servicenow.itsm.incident_info_module.rst) on GitHub. The `output` parameter will contain all the information about the incident. | ||
## Outputs | ||
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This action provides the following outputs: | ||
- `output`: The captured output as JSON | ||
## Credits | ||
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- :bow: Based on [action-ansible-playbook](https://github.com/marketplace/actions/run-ansible-playbook) by [dawidd6](https://github.com/dawidd6) | ||
- :bow: This action relies on [Ansible Collection for ServiceNow ITSM](https://galaxy.ansible.com/servicenow/itsm) |
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name: 'ServiceNow ITSM Actions' | ||
description: 'ServiceNow ITSM Actions powered by Ansible' | ||
branding: | ||
icon: cloud-snow | ||
color: orange | ||
inputs: | ||
sn_host: | ||
description: 'ServiceNow instance host' | ||
required: true | ||
sn_username: | ||
description: 'ServiceNow username' | ||
required: true | ||
sn_password: | ||
description: 'ServiceNow password' | ||
required: true | ||
sn_client_id: | ||
description: 'ServiceNow client ID' | ||
required: true | ||
sn_client_secret: | ||
description: 'ServiceNow client secret' | ||
required: true | ||
sn_module: | ||
description: 'ServiceNow module name' | ||
required: true | ||
sn_module_params: | ||
description: 'ServiceNow module parameters' | ||
required: true | ||
debug: | ||
description: 'Enable debug mode' | ||
required: false | ||
default: 'false' | ||
outputs: | ||
output: | ||
description: "Playbook output" | ||
value: ${{ steps.run-playbook.outputs.output }} | ||
runs: | ||
using: composite | ||
steps: | ||
- name: Validate input | ||
id: validate | ||
shell: bash | ||
run: | | ||
WORD_LIST="servicenow.itsm.api servicenow.itsm.api_info servicenow.itsm.attachment servicenow.itsm.change_request servicenow.itsm.change_request_info servicenow.itsm.change_request_task servicenow.itsm.change_request_task_info servicenow.itsm.configuration_item servicenow.itsm.configuration_item_batch servicenow.itsm.configuration_item_info servicenow.itsm.incident servicenow.itsm.incident_info servicenow.itsm.problem servicenow.itsm.problem_info servicenow.itsm.problem_task servicenow.itsm.problem_task_info" | ||
MATCH="${{ inputs.sn_module }}" | ||
if echo $WORD_LIST | grep -w -v $MATCH > /dev/null; then | ||
exit 1 | ||
fi | ||
- name: The validate step has failed | ||
if: ${{ failure() && steps.validate.conclusion == 'failure' }} | ||
shell: bash | ||
run: echo '${{ inputs.sn_module }} is not a valid module name' | ||
- uses: actions/checkout@v3 | ||
with: | ||
repository: shundor/servicenow-actions | ||
- name: Append to playbook | ||
run: | | ||
echo " - name: \"${{ inputs.sn_module }}\"" >> playbook.yml | ||
echo " ${{ inputs.sn_module }}:" >> playbook.yml | ||
echo "${{ inputs.sn_module_params }}" >> params.txt | ||
sed -i 's/^/ /g' params.txt | ||
cat params.txt >> playbook.yml | ||
cat playbook.yml | ||
shell: bash | ||
- name: Upload artifact | ||
if: ${{ inputs.debug != 'false' }} | ||
uses: actions/upload-artifact@main | ||
with: | ||
name: playbook.yml | ||
path: playbook.yml | ||
- name: Run playbook | ||
id: run-playbook | ||
uses: dawidd6/action-ansible-playbook@v2 | ||
with: | ||
playbook: playbook.yml | ||
directory: ./ | ||
requirements: requirements.yml | ||
no_color: true | ||
inventory: | | ||
[local] | ||
localhost ansible_connection=local | ||
options: | | ||
--limit local | ||
env: | ||
SN_HOST: ${{ inputs.sn_host }} | ||
SN_USERNAME: ${{ inputs.sn_username }} | ||
SN_PASSWORD: ${{ inputs.sn_password }} | ||
SN_CLIENT_ID: ${{ inputs.sn_client_id }} | ||
SN_CLIENT_SECRET: ${{ inputs.sn_client_secret }} | ||
SN_MODULE: ${{ inputs.sn_module }} | ||
SN_MODULE_PARAMS: ${{ inputs.sn_module_params }} | ||
ANSIBLE_LOAD_CALLBACK_PLUGINS: "true" | ||
ANSIBLE_STDOUT_CALLBACK: "json" |
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--- | ||
- name: Playbook | ||
hosts: all | ||
gather_facts: false | ||
tasks: |
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--- | ||
collections: | ||
- name: servicenow.itsm |