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Introduction | Projects | Tech Stack | Skills | Education | Work experience | Hobbies
Career switching from Marketing in SaaS to Software Development. This is for many reasons, including:
- Software development has a huge variety of tasks and always changing, so I will need to keep on top of the content - I love to learn and adapt to changes.
- I am someone who is always seeking to learn and develop, and I have the creativity to problem solve. I have experience working as part of a team and individually in a professional environment.
- Passionate about problem solving and coming up with creative and efficient solutions. I am a good communicator and a solid team player.
- Coding brings ideas to life. If you know what you want, know that it is possible to create it. This fuels my self-directed learning.
| Name | Description | Tech/tools |
|---|---|---|
| Project CFG | Final project for the Introduction to Web Development Project. | HTML, CSS, JavaScript |
| Student Directory | A command-line app to input and view student information | Ruby |
| MakersBnB | AirBnB Clone | Ruby, Sinatra, Heroku |
| acebook | Spongebob themed Facebook clone | MERN, Firebase |
| friendzone | Final project for Makers bootcamp. Fun and frivolous application where users can find friends | MERN, vite, Tailwind CSS, Firebase |
- Ruby (Rails, Sinatra, RSpec, Capybara)
- JavaScript (React, Node.js, Jest)
- HTML
- CSS (Tailwind, Bootstrap)
- SQL (PostgreSQL, TablePlus)
- MongoDB
- Express
- Git
- GitHub
- Firebase
- vite
Expert communicator known for:
- Training colleagues effectively
- Presenting comprehensive email marketing strategies to clients with ease
Proven track record of fast learning and exceptional project management skills honed through:
- Completing a rigorous software bootcamp at Makers Academy
- Assuming rotating leadership roles for projects, honing conflict resolution and decision-making abilities
Self-motivated team player who consistently:
- Pursues personal and professional growth on a daily basis
- Contributes significantly to team success through autonomous work-style
- Engages in constructive feedback through code review processes
Dotdigital (September 2019 - June 2022) Customer Success Manager
- Responsible to be the eyes and ears of the customer. Keeping our priorities at the forefront and minimising any gaps or complications by passing on feedback to the relevant teams.
- Strengthen relationships with new and existing customers to drive customer retention, success, and growth.
- Documenting processes to guide Customer Success Executives, refine customer journeys and minimise risk.
- Use of CRM systems to maintain a high degree of account management and control.
- My hard work and determination led to winning the ‘Customer Success team member of the year’ in 2021.
- Part of the ‘Dotdiversity and inclusion’ group to help create a safe and all-embracing working environment.
Goldman Sachs (January 2019 - July 2019) Customer Support Agent
- A fixed-term contract from Randstad. Responsible for answering inbound calls from Marcus by Goldman Sachs customers and providing up-to-date product information and account maintenance. This includes reviewing applications and helping customers troubleshoot with different devices so they were able to access their Marcus account independently.
- A personable and tailored approach, building relationships with customers to swiftly recognise and fully address all queries and issues.
- Answering every call with a positive attitude and building rapport with customers to increase customer confidence in the reputation of the company.
- Effectively documenting customer interactions in agreement with compliance policies and procedures, as well as making sure it is done in an accurate and timely manner.
Skills gained include:
- OOP
- TDD
- Agile/XP
- HTML, CSS (including Bootstrap and Tailwind CSS)
- JavaScript, React.js, Node.js, Express, jQuery
- Ruby, Rails, RSpec
- SQL (PostgreSQL)
Introduction to Web Development
- Eight-week introductory course to HTML, CSS and JavaScript
- As part of my final project, I worked with a team to create a Travel Portfolio website
Chemistry BSc(Honours)
- A balance of team and individual work was essential in class as well as in the lab setting.
- Immoderately strict periods of time were given to plan, implement and analyse laboratory research projects. Covered an immense variety of areas which depended on accuracy, precision and a high level of independent research.
- My degree significantly boosted my written and oral communication skills, as it was necessary to execute numerous essays, assignments, and presentations.
- Reading 📖 I read to inspire creativity within myself
- Travelling
✈️ To broaden my perspectives and increase my cultural awareness - Yoga and meditation🧘🏽♀️ is something I practice daily for the benefit of my body and mind, increasing my flexibility while maintaining good mental well-being