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Provider contacts
Like everyone else, we rely on third-parties for some services and connectivity. These are instructions on how to contact them.
Power, space, and remote hands for Amsterdam (AM6) and Dublin (DB4).
Power, space, remote hands, and network for JANET datacenter in Slough, sponsored by University College London.
Host of a small number of servers in York.
Host of a small number of servers in Corvallis, Oregon.
Academic Computer Club of Umeå, Sweden.
Host of an OSMF-owned tile server in Umeå.
Provider of two tile servers in Carlton, Victoria
Some hosting comes with its own network. For Amsterdam and Dublin, we have our own connection
Network for AM6
Network for DB4
CDN for the standard tile layer
Control panel: https://manage.fastly.com/
Support logins are distinct from control panel logins.
Create a ticket with Support, then in the bottom-right, "Trouble with service or account", "Contact Support". Provide Service ID and Customer ID from Control Panel. When the ticket is created, add operations email address as a CC.
Creating a ticket from email does not allow priority to be set.
Object store for the website and standard tile layer logs