Re-introduce the email template change now we have two proctoring pro…

…viders. PROD-1073

Note the message update here is now working for both proctoring provider with their slightly different processes.

edx_proctoring/__init__.py

@@ -5,6 +5,6 @@
 from __future__ import absolute_import
 
 # Be sure to update the version number in edx_proctoring/package.json
-__version__ = '2.2.6'
+__version__ = '2.2.7'
 
 default_app_config = 'edx_proctoring.apps.EdxProctoringConfig'  # pylint: disable=invalid-name

edx_proctoring/api.py

@@ -1145,9 +1145,10 @@ def create_proctoring_attempt_status_email(user_id, exam_attempt_obj, course_nam
         course_name=course_name,
         username=user.username,
     )
-
-    exam = get_exam_by_id(exam_attempt_obj.proctored_exam.id)
-    contact_email = get_integration_specific_email(get_backend_provider(exam))
+    contact_url = '{scheme}://{site_name}/support/contact_us'.format(
+        scheme=scheme,
+        site_name=constants.SITE_NAME
+    )
 
     body = email_template.render({
         'username': user.username,
@@ -1156,8 +1157,8 @@ def create_proctoring_attempt_status_email(user_id, exam_attempt_obj, course_nam
         'exam_name': exam_name,
         'status': status,
         'platform': constants.PLATFORM_NAME,
-        'contact_email': contact_email,
         'support_email_subject': support_email_subject,
+        'contact_url': contact_url,
     })
 
     email = EmailMessage(

edx_proctoring/templates/emails/proctoring_attempt_satisfactory_email.html

@@ -9,15 +9,14 @@
     {% blocktrans %}
         Your proctored exam "{{ exam_name }}" in
         <a href="{{ course_url }}">{{ course_name }}</a> was reviewed and you
-        met all exam requirements.
+        met all proctoring requirements.
     {% endblocktrans %}
 </p>
 <p>
     {% blocktrans %}
-        If you have any questions about your results, contact {{ platform }}
-        support at
-        <a href="mailto:{{ contact_email }}?Subject={{ support_email_subject }}">
-            {{ contact_email }}
+    If you have any questions about your results, you can reach edX Support at 
+        <a href="{{contact_url}}">
+            {{ contact_url }}
         </a>.
     {% endblocktrans %}
 </p>

edx_proctoring/templates/emails/proctoring_attempt_submitted_email.html

@@ -9,17 +9,8 @@
     {% blocktrans %}
         Your proctored exam "{{ exam_name }}" in
         <a href="{{ course_url }}">{{ course_name }}</a> was submitted
-        successfully and will now be reviewed to ensure all proctoring exam
-        rules were followed. You should receive an email with your updated exam
+        successfully and will now be reviewed to ensure all exam
+        rules were followed. You should receive an email with your exam
         status within 5 business days.
     {% endblocktrans %}
 </p>
-<p>
-    {% blocktrans %}
-        If you have any questions about proctoring, contact {{ platform }}
-        support at
-        <a href="mailto:{{ contact_email }}?Subject={{ support_email_subject }}">
-            {{ contact_email }}
-        </a>.
-    {% endblocktrans %}
-</p>

edx_proctoring/templates/emails/proctoring_attempt_unsatisfactory_email.html

@@ -9,20 +9,19 @@
     {% blocktrans %}
         Your proctored exam "{{ exam_name }}" in
         <a href="{{ course_url }}">{{ course_name }}</a> was reviewed and the
-        team identified one or more violations of the proctored exam rules. Examples
+        course team has identified one or more violations of the proctored exam rules. Examples
         of issues that may result in a rules violation include browsing
         the internet, blurry or missing photo identification, using a phone,
         or getting help from another person. As a result of the identified issue(s),
-        you did not successfully meet the proctored
-        exam requirements.
+        you did not successfully meet the proctored exam requirements.
     {% endblocktrans %}
 </p>
 <p>
     {% blocktrans %}
-        If you have any questions about your results, contact {{ platform }}
-        support at
-        <a href="mailto:{{ contact_email }}?Subject={{ support_email_subject }}">
-            {{ contact_email }}
+        To appeal your proctored exam results, please reach out to edX Support with any relevant information
+        about your exam at 
+        <a href="{{contact_url}}">
+            {{ contact_url }}
         </a>.
     {% endblocktrans %}
 </p>

edx_proctoring/tests/test_email.py

@@ -10,8 +10,8 @@
 
 from django.core import mail
 
-from edx_proctoring.api import get_integration_specific_email, update_attempt_status
-from edx_proctoring.backends import get_backend_provider
+from edx_proctoring.api import update_attempt_status
+from edx_proctoring.constants import SITE_NAME
 from edx_proctoring.runtime import get_runtime_service, set_runtime_service
 from edx_proctoring.statuses import ProctoredExamStudentAttemptStatus
 
@@ -52,12 +52,12 @@ def tearDown(self):
         [
             ProctoredExamStudentAttemptStatus.verified,
             'Proctoring Results',
-            'was reviewed and you met all exam requirements',
+            'was reviewed and you met all proctoring requirements',
         ],
         [
             ProctoredExamStudentAttemptStatus.rejected,
             'Proctoring Results',
-            'the team identified one or more violations',
+            'the course team has identified one or more violations',
         ]
     )
     @ddt.unpack
@@ -176,34 +176,21 @@ def test_not_send_email_timed_exam(self, status):
         self.assertEqual(len(mail.outbox), 0)
 
     @ddt.data(
-        [ProctoredExamStudentAttemptStatus.submitted, '[email protected]'],
-        [ProctoredExamStudentAttemptStatus.submitted, ''],
-        [ProctoredExamStudentAttemptStatus.submitted, None],
-        [ProctoredExamStudentAttemptStatus.verified, '[email protected]'],
-        [ProctoredExamStudentAttemptStatus.verified, ''],
-        [ProctoredExamStudentAttemptStatus.verified, None],
-        [ProctoredExamStudentAttemptStatus.rejected, '[email protected]'],
-        [ProctoredExamStudentAttemptStatus.rejected, ''],
-        [ProctoredExamStudentAttemptStatus.rejected, None],
+        [ProctoredExamStudentAttemptStatus.verified],
+        [ProctoredExamStudentAttemptStatus.rejected],
     )
     @ddt.unpack
-    def test_correct_edx_email(self, status, integration_specific_email,):
+    def test_correct_edx_support_url(self, status):
         exam_attempt = self._create_started_exam_attempt()
-
-        test_backend = get_backend_provider(name='test')
-
-        test_backend.integration_specific_email = integration_specific_email
-
         update_attempt_status(
             exam_attempt.proctored_exam_id,
             self.user.id,
             status
         )
 
-        # Verify the edX email
-        expected_email = get_integration_specific_email(test_backend)
+        # Verify the edX support URL
+        contact_url = 'http://{site_name}/support/contact_us'.format(site_name=SITE_NAME)
         actual_body = self._normalize_whitespace(mail.outbox[0].body)
-        self.assertIn(u'contact Open edX support at '
-                      u'<a href="mailto:{email}?Subject=Proctored exam Test Exam in edx demo for user tester"> '
-                      u'{email} </a>'.format(email=expected_email),
+        self.assertIn(u'<a href="{contact_url}"> '
+                      u'{contact_url} </a>'.format(contact_url=contact_url),
                       actual_body)

package.json

@@ -2,7 +2,7 @@
   "name": "@edx/edx-proctoring",
   "//": "Be sure to update the version number in edx_proctoring/__init__.py",
   "//": "Note that the version format is slightly different than that of the Python version when using prereleases.",
-  "version": "2.2.6",
+  "version": "2.2.7",
   "main": "edx_proctoring/static/index.js",
   "repository": {
     "type": "git",