Troubleshooting NanoSupport

You are here because NanoSupport is not working as it was intended to. Here some easy steps to check before submitting an Issue:

Step 1: Disable Other Plugins

Disable all other plugins, and make only the NanoSupport active. If the issue is resolved, then activate the plugins one by one and you will find which plugin is conflicting.

If disabling all other plugins doesn't resolve the issue, proceed to step 2.

Step 2: Default Theme

Switch to any default theme (themes prefixed with Twenty...). If the issue is resolved, then the issue is coming from your theme, not from NanoSupport.

Most of the issues will be resolved at this stage. If it's not, do the following:

Step 3: Enable Debug Mode

Open the wp-config.php in WordPress root and change define( 'WP_DEBUG', false ) to define( 'WP_DEBUG', true ). If any error is displaying, note it.

Step 4: Copy the Status and Report

• Get to the NanoSupport's System Status page, hit the Copy to Clipboard button copy the status information
• Go to here: https://github.com/nanodesigns/nanosupport/issues/new/choose
• Report the issue with details with the copied status information, and wait for us to assist you.