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Fix broken links #801

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Jul 10, 2024
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2 changes: 1 addition & 1 deletion nginx.conf
Original file line number Diff line number Diff line change
Expand Up @@ -171,7 +171,7 @@ server {
rewrite ^/knowledgebase/152/TLS-Error-Unroutable-control-packet-received---How-to-fix.html$ /knowledgebase/troubleshooting/tls-error-unroutable-control-packet-received-how-to-fix/ permanent;
rewrite ^/knowledgebase/185/How-do-I-use-the-ping-command.html$ /knowledgebase/troubleshooting/how-do-i-use-the-ping-command/ permanent;
rewrite ^/knowledgebase/189/How-do-I-clear-or-flush-my-DNS-cache.html$ /knowledgebase/troubleshooting/how-do-i-clear-or-flush-my-dns-cache/ permanent;
rewrite ^/knowledgebase/141/I-cannot-connect-from-China-or-Vietnam-or-Iran-etc---How-do-I-enable-obfsproxy.html$ /knowledgebase/troubleshooting/i-cant-connect-from-china-or-vietnam-or-iran-etc-how-do-i-enable-obfsproxy/ permanent;
rewrite ^/knowledgebase/141/I-cannot-connect-from-China-or-Vietnam-or-Iran-etc---How-do-I-enable-obfsproxy.html$ /knowledgebase/troubleshooting/i-cannot-connect-from-china-or-vietnam-or-iran-or-russia-etc-what-can-i-do/ permanent;
rewrite ^/knowledgebase/148/How-to-test-port-forwarding.html$ /knowledgebase/troubleshooting/how-to-test-port-forwarding/ permanent;
rewrite ^/knowledgebase/163/What-is-the-IP-address-of-your-DNS-servers.html$ /knowledgebase/troubleshooting/what-is-the-ip-address-of-your-dns-servers/ permanent;
rewrite ^/knowledgebase/126/How-to-submit-VPN-diagnostic-logs-to-IVPN.html$ /knowledgebase/troubleshooting/how-to-submit-vpn-diagnostic-logs-to-ivpn/ permanent;
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Original file line number Diff line number Diff line change
Expand Up @@ -14,14 +14,14 @@ Most connection failures are caused by something blocking the connection to our

* Verify that your internet connection is working whilst disconnected from the VPN. Try loading a website or pinging a web address such as `8.8.8.8` or `1.1.1.1`. See [how to run the ping command](/knowledgebase/troubleshooting/how-to-run-the-ping-command/). If you are using the IVPN client, ensure that the IVPN firewall is not activated. If your connection is still not working then you will need to contact your ISP to resolve the issue.
* Verify that the server you are connecting to is online and available on the [server status](/status/) page.
* Double-check that you are using the correct IVPN Account ID (ivpnXXXXXXXX or i-XXXX-XXXX-XXXX). For more info see [I receive an 'authentication failure' message. What can I do?](/knowledgebase/troubleshooting/i-receive-an-andsharp039authentication-failureandsharp039-message--what-can-i-do/).
* Double-check that you are using the correct IVPN Account ID (ivpnXXXXXXXX or i-XXXX-XXXX-XXXX). For more info see [I receive an 'authentication failure' message. What can I do?](/knowledgebase/troubleshooting/i-receive-an-andsharp039authentication-failureandsharp039-message-what-can-i-do/).

Once you have verified all of the above, proceed to troubleshoot the connection as follows:

1. Try connecting using a different OpenVPN port. See [how to change ports/protocols](/knowledgebase/troubleshooting/how-do-i-change-the-port-or-protocol-used-to-connect/).
2. Try WireGuard VPN protocol - available in all of our [native apps](/apps/) for macOS, iOS, Windows, Linux and Android.
3. Try IPSec with IKEv2 VPN protocol. Setup guides can be found [here](/apps/).
4. Enable the [Obfsproxy](/knowledgebase/troubleshooting/i-cant-connect-from-china-or-vietnam-or-iran-etc-how-do-i-enable-obfsproxy/) feature and retry the connection.
4. Enable the [Obfsproxy](/knowledgebase/troubleshooting/i-cannot-connect-from-china-or-vietnam-or-iran-or-russia-etc-what-can-i-do/) feature and retry the connection.
5. Temporarily disable any firewalls or antivirus software on your computer and retry the connection.
6. Try another internet connection, some types of connections are particularly problematic such as public hotspots, cellular hotspots and hotel internet connections.
7. Try another device as there may be an issue with your local device. Our service works with many different devices, see our [setup guides](/apps/).
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Original file line number Diff line number Diff line change
Expand Up @@ -22,7 +22,7 @@ The client software and server both send each other a cryptographically signed p
2. Try WireGuard VPN protocol - available in all of our [native apps](/apps/) for macOS, iOS, Windows, Linux and Android.
3. Try IPSec with IKEv2 VPN protocol. Setup guides can be found [here](/apps/).
4. Try connecting to a different server, there may be an issue between your device and the server.
5. If you are connecting from a location where you think your connection may be censored, try enabling obfsproxy from within the IVPN client. See [how to enable obfsproxy](/knowledgebase/troubleshooting/i-cant-connect-from-china-or-vietnam-or-iran-etc-how-do-i-enable-obfsproxy/). Instructions for Linux users are available [here](/knowledgebase/linux/linux-how-can-i-circumvent-vpn-censorship-by-masking-the-vpn-traffic/).
5. If you are connecting from a location where you think your connection may be censored, try enabling obfsproxy from within the IVPN client. See [how to enable obfsproxy](/knowledgebase/troubleshooting/i-cannot-connect-from-china-or-vietnam-or-iran-or-russia-etc-what-can-i-do/). Instructions for Linux users are available [here](/knowledgebase/linux/linux-how-can-i-circumvent-vpn-censorship-by-masking-the-vpn-traffic/).
6. Try connecting from another device to see if the issue is with the device. We support a large range of devices, see our [setup guides](/apps/).
7. Restart your router device. Check if there are available updates to your router's firmware - they might contain various fixes and improve the general performance and quality of the connection after installing it.
8. Try another internet connection as your connection may be unreliable, especially shared wireless connections (hotels, coffee shops), cellular (3G/4G/5G) etc.
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