14.1.0

Release Date: 04-04-2023

🐛 Bug Fixes

• Fixed an issue which caused a crash when dismissing Surveys on iPad.

🚀 Enhancements

• New Feature: Attach Files to Tickets - End users can now upload files when submitting Tickets in the Messenger.
• New Feature: End users can now navigate through articles on your collections and sub collections (up to 3 levels deep).
• The Messenger now opens to 100% height when the Home space is disabled in Messenger settings.

14.0.7

Release Date: 03-02-2023

🚀 Enhancements

• Made updates to the ability to start a conversation within the Help Center.
• UI enhancements to chat inapps.

14.0.6

Release Date: 11-01-2023

🐛 Bug Fixes

• Fixed an issue with UITextView on iOS 16.2 that was causing a crash when a user tapped into a TextView.

🚀 Enhancements

• Made minor UI updates.

14.0.5

Release Date: 22-12-2022

🚀 Enhancements

• All views now respect the system default margins.

14.0.4

Release Date: 12-12-2022

🚀 Enhancements

• The home space now opens to 100% height when home is enabled. If home is not enabled in messenger settings then the home space opens to 50% height.
• Improvements to voiceover accessibility in tickets.
• Help center collections empty state has been updated with a new design.

🐛 Bug Fixes

• Fixed an issue where participant initial was not present in conversation avatar bubbles in all expected scenarios.
• Fixed an issue in the home space where push animation in landscape did not work as expected.
• Fixed an issue where changing device orientation caused content to overflow in the home space.
• Fixed an issue which caused some article links to be hidden in the help space.
• Fixed an issue where 12hr time format being used on devices could cause ticket creation to fail.

14.0.3

Release Date: 02-12-2022

🐛 Bug Fixes

• Fixed an issue which caused the navigation bar to clip content on the iPad.
• Fixed an issue which caused the “Send” and “Close” button to be hidden in a white background when uploading an image or video.
• Bot quick replies were getting displayed even after a conversation was auto closed when the user has been idle. The quick replies are no longer shown in such cases.
• For Carousels with a single screen, the “completed” stats is now sent correctly.
• Fixed UI issues in the navigation bar.

🚀 Enhancements

• Added the ability to set User Attributes on +[Intercom loginWithUserAttributes:success:failure:]. It is no longer required to make an additional + +[Intercom updateUser:success:failure:] call right after calling login to do this.
• Added support for Bengali, Persian, Malay and Thai. Bengali is not currently a supported language on iOS in general so will not work. If it gets added as a language on iOS later it should work without anymore changes.

14.0.2

Release Date: 25-11-2022

🐛 Bug Fixes

• Fixed a bug that sometimes caused issues with the lldb debugger in XCode.

14.0.1

Release Date: 16-11-2022

🐛 Bug Fixes

• Made some UI improvements.
• Removed unnecessary logging from Xcode console.

🚀 Enhancements

• Added the ability to trigger a Survey based on an event.

14.0.0

Release Date: 4-11-2022

🚀 Enhancements

In v14.0.0 of the Intercom mobile SDK!! Say hello to the most customizable Messenger. Ever. 👋

📱 New feature: Messenger

👋🏼 Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

• Customization: Now you can update and style your Messenger just the way you want it and enable a consistent brand experience with a fully customizable Messenger. Learn more and get started here.
  

• Spaces: You’ll have increased product flexibility and versatility with Messenger ‘spaces’ that provide intuitive navigation for your customers. Let’s go through each of the 3 new spaces you can add to your Messenger:

  • Home Space: A redesigned Home screen that’s highly configurable and supports multiple use cases with new capabilities.
  • Messages Space: Messages is a dedicated space for conversation management. Both inbound and outbound conversations and conversations which contain tickets will live here.
  • Help Space: Enable customers to better self-serve with a more intuitive and personalized support experience. Customers can access a full, in-context help center from anywhere in your product with the dedicated Help Space.

📱 New feature: Tickets

Go beyond simple live chat – handle complex customer requests asynchronously.

• As you scale, so does your conversation volume and not every customer request can be handled in a live chat. That’s where tickets come in.
• Let customers submit tickets directly from your app for async resolution

Learn more about Intercom Messenger

Learn more about Intercom Tickets

👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile.

As this is a major update, there are few API changes which are listed below:

Method - Swift	Method - Obj-C	Description
func present(_ space:Space)	+ (void)presentIntercom:(Space)space	Open a specific space in intercom. (Home, Messages, HelpCenter)
func present()	+ (void)presentIntercom	Open Intercom - defaults to the Home space
func presentContent(_ content: Content)	+ (void)presentContent:(IntercomContent *)content	Present Intercom content. Valid content types are Article, Carousel, HelpCenter Collections

The following methods have also been fully deprecated:

Method - Swift
func presentMessenger()
func presentHelpCenter()
func presentHelpCenterCollections(collectionIds: [String])
func presentArticle(articleId: String)
func presentCarousel(carouselId: String )
func presentSurvey(surveyId: String)

You can find more information about migrating to v14.0.0 here

13.0.0

Release Date: 12-09-2022

🚀 Enhancements

• Added support for iOS 16.
• Xcode 14 is required to build v13.0.0
• We have removed deprecated methods in our API. Developers still using these old APIs should follow our v13.0.0 Migration Guide for adopting our newest API methods.