5.4.0

Release Date: 09-07-2019

New Feature 🤖

Handle new conversations with Custom Bots to provide faster, more personal support at scale.

When a customer starts a conversation with you in the Messenger, they’ll be able to choose from suggested replies that you’ve defined. They can clarify why they’re getting in touch, and provide extra info without needing to wait for a response, or take up your team’s time.
Adding a bot to your inbound conversations enables your customers to self serve, and gives you a way to automatically collect some basic information about what your customers need, which otherwise your team would have to collect manually.

5.3.1

Release Date: 14-06-2019

Bug Fixes

• Fixed a bug that prevented videos being dismissed in the Messenger.

5.3.0

Release Date: 29-04-2019

New Feature 🤖

Deliver Custom Bots to your mobile app users to unlock growth across all platforms

Custom Bots can now be targeted specifically to your mobile app users! Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.

Use our bots to provide better personalization at scale during critical moments of the customer lifecycle like when users first sign up for your app, or when they want to upgrade to a paid plan.

For more details on how to use Custom Bots on mobile, read our blog post and see our docs here.

Bug Fixes

• Fixed a bug where the Messenger wallpaper was not tiling correctly.
• Made improvements to image loading to improve performance.
• Fixed a bug that was breaking the Messenger homescreen layout on iPad Pro 12.9"

5.2.1

Release Date: 11-02-2019

Bug Fixes

• Fixed a bug that was preventing messenger apps from loading on the Homescreen under certain circumstances.

5.2

Release Date: 20-12-2018

Enhancements

• Added new notifications that fire when the Intercom Help Center is being presented and dismissed. This will allow developers to take specific actions in their app when opening and closing the Help Center.

Bug Fixes

• Improved the Messenger header wallpaper and colours so that it more closely aligns with other platforms. Added better colour handling when the selected background colour is white.
• Fixed an issue where the "We run on Intercom" link was overlapping with conversation reactions.
• The Intercom Messenger will now ignore the host app's use of prefersLargeTitles to prevent the UI from being distorted.
  🎅🏻

5.1.10

Release Date: 27-11-2018

Bug Fixes

• Fixed a bug where conversations were not always being presented when opening from push notifications.

5.1.9

Release Date: 25-10-2018

Enhancements

• Some minor bug fixes and compatibility updates for future releases.

5.1.8

Release Date: 02-10-2018

Bug Fixes

• Added a fix to prevent a small number of apps briefly freezing on launch.

5.1.7

Release Date: 28-09-2018

Enhancements

• We now provide support for Loom videos in Intercom. This feature is available to customers using SDK version 5.1.6+.

Bug Fixes

• We fixed a bug that prevented customers being able to change a conversation rating after an initial rating selection.

5.1.6

Release Date: 14-09-2018

Enhancements

• AnswerBot support.
• This version of the Intercom iOS SDK fully supports iOS 12 and the new devices iPhone Xr, Xs & Xs Max. Recent versions of the SDK should also work, but have not been tested.
• Made some updates to colours.
• The Intercom launcher now only appears once a successful response from the server is received.
• Improved video support.