Merge pull request #1415 from guardian/cancellation-reasons-update

Update cancellation reasons for SupporterPlus and Recurring contributions

client/components/mma/cancel/cancellationReason.ts

@@ -34,27 +34,17 @@ export type CancellationReasonId =
 	| 'mma_better_offer'
 	| 'mma_issue'
 	| 'mma_financial_circumstances'
-	| 'mma_cost_of_living'
-	| 'mma_cutting_subscriptions'
 	| 'mma_payment_issue'
-	| 'mma_article'
+	| 'mma_price_increase'
 	| 'mma_editorial'
 	| 'mma_benefits'
 	| 'mma_value_for_money'
 	| 'mma_support_another_way'
-	| 'mma_prefer_lower_amount'
-	| 'mma_prefer_less_frequent'
-	| 'mma_direct_debit'
-	| 'mma_one_off'
-	| 'mma_wants_monthly_contribution'
-	| 'mma_wants_annual_contribution'
 	| 'mma_health'
 	| 'mma_break_from_news'
 	| 'mma_values'
-	| 'mma_no_need'
-	| 'mma_dont_know_what_for'
 	| 'mma_other'
-	| 'mma_membership_cancellation_default'
-	| 'mma_cancellation_default';
+	| 'mma_cancellation_default'
+	| 'mma_membership_cancellation_default';
 
 export type OptionalCancellationReasonId = CancellationReasonId | undefined;

client/components/mma/cancel/contributions/ContributionsCancellationReasons.tsx

@@ -1,7 +1,5 @@
-import {
-	financialCircumstances,
-	standardAlternateFeedbackIntro,
-} from '../cancellationConstants';
+import { shuffleArray } from '@/client/utilities/utils';
+import { standardAlternateFeedbackIntro } from '../cancellationConstants';
 import type { CancellationReason } from '../cancellationReason';
 import { ContributionsCancellationAmountUpdatedSaved } from './ContributionsCancellationAmountUpdatedSaved';
 import { ContributionsCancellationFlowFinancialSaveAttempt } from './ContributionsCancellationFlowFinancialSaveAttempt';
@@ -12,11 +10,6 @@ export const contributionsCancellationReasons: CancellationReason[] = [
 		linkLabel: 'I am unhappy with some editorial decisions',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
-	{
-		reasonId: 'mma_article',
-		linkLabel: 'As the result of a specific article I read',
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-	},
 	{
 		reasonId: 'mma_financial_circumstances',
 		linkLabel: 'I can no longer afford to support you',
@@ -28,19 +21,8 @@ export const contributionsCancellationReasons: CancellationReason[] = [
 		hideContactUs: true,
 	},
 	{
-		reasonId: 'mma_cost_of_living',
-		linkLabel: 'Due to the cost of living crisis',
-		saveBody: ContributionsCancellationFlowFinancialSaveAttempt,
-		savedBody: ContributionsCancellationAmountUpdatedSaved,
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-		hideSaveActions: true,
-		skipFeedback: true,
-		hideContactUs: true,
-	},
-	{
-		reasonId: 'mma_cutting_subscriptions',
-		linkLabel:
-			'I’m cutting down on my subscriptions with various organisations',
+		reasonId: 'mma_price_increase',
+		linkLabel: 'The price has recently increased',
 		saveBody: ContributionsCancellationFlowFinancialSaveAttempt,
 		savedBody: ContributionsCancellationAmountUpdatedSaved,
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
@@ -51,62 +33,43 @@ export const contributionsCancellationReasons: CancellationReason[] = [
 	{
 		reasonId: 'mma_benefits',
 		linkLabel:
-			'I’d like to get something ‘in return’ for my support, e.g. digital features',
+			'I’m not fully satisfied with the product features or benefits',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 		saveBody: [
 			'Thank you for your ongoing support. Once you’ve completed your cancellation below, you can set up a new product via our online checkouts.',
 		],
 	},
 	{
-		reasonId: 'mma_prefer_lower_amount',
-		linkLabel: 'I’d like to support you, but at a lower amount',
+		reasonId: 'mma_support_another_way',
+		linkLabel: 'I want to support in a different way',
 		saveBody: ContributionsCancellationFlowFinancialSaveAttempt,
 		savedBody: ContributionsCancellationAmountUpdatedSaved,
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 		hideSaveActions: true,
-		skipFeedback: true,
-		hideContactUs: true,
-	},
-	{
-		reasonId: 'mma_prefer_less_frequent',
-		linkLabel: 'I’d like to support you, but less frequently',
-		saveBody: ContributionsCancellationFlowFinancialSaveAttempt,
-		savedBody: ContributionsCancellationAmountUpdatedSaved,
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-		hideSaveActions: true,
-		skipFeedback: true,
-		hideContactUs: true,
-	},
-	{
-		reasonId: 'mma_one_off',
-		linkLabel:
-			'I’d rather give spontaneously than have a recurring payment',
-		saveBody: financialCircumstances,
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
 		reasonId: 'mma_values',
 		linkLabel: 'I don’t feel that the Guardian values my support',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_no_need',
-		linkLabel: 'I don’t think the Guardian needs my support',
+		reasonId: 'mma_break_from_news',
+		linkLabel: 'I’m taking a break from news',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_dont_know_what_for',
-		linkLabel: 'I don’t know what my money is being used for',
+		reasonId: 'mma_dont_read_enough',
+		linkLabel: 'I don’t have enough time to read regularly',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_break_from_news',
-		linkLabel: 'I am taking a break from news',
+		reasonId: 'mma_issue',
+		linkLabel: 'I’m having technical issues',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_dont_read_enough',
-		linkLabel: 'I no longer read the Guardian enough to justify my support',
+		reasonId: 'mma_health',
+		linkLabel: 'I’m dealing with personal or health matters',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 ];
@@ -119,11 +82,7 @@ export const otherCancellationReason: CancellationReason[] = [
 	},
 ];
 
-const shuffledArray = [...contributionsCancellationReasons].sort(
-	() => 0.5 - Math.random(),
-);
-
 export const shuffledContributionsCancellationReasons: CancellationReason[] = [
-	...shuffledArray,
+	...(shuffleArray(contributionsCancellationReasons) as CancellationReason[]),
 	...otherCancellationReason,
 ];

client/components/mma/cancel/digipack/DigipackCancellationReasons.tsx

@@ -1,3 +1,4 @@
+import { shuffleArray } from '@/client/utilities/utils';
 import {
 	inOrderToImproveSubs,
 	standardAlternateFeedbackIntro,
@@ -81,10 +82,18 @@ export const digipackCancellationReasons: CancellationReason[] = [
 		linkLabel: 'I’ve been experiencing technical or service problems',
 		alternateFeedbackIntro: inOrderToImproveSubs,
 	},
+];
+
+export const otherCancellationReason: CancellationReason[] = [
 	{
 		reasonId: 'mma_other',
 		linkLabel: 'None of the above',
 		saveTitle: 'Other',
 		alternateFeedbackIntro: inOrderToImproveSubs,
 	},
 ];
+
+export const shuffledDigipackCancellationReasons: CancellationReason[] = [
+	...(shuffleArray(digipackCancellationReasons) as CancellationReason[]),
+	...otherCancellationReason,
+];

client/components/mma/cancel/gw/GwCancellationReasons.tsx

@@ -1,3 +1,4 @@
+import { shuffleArray } from '@/client/utilities/utils';
 import {
 	inOrderToImproveSubs,
 	standardAlternateFeedbackIntro,
@@ -86,10 +87,18 @@ export const gwCancellationReasons: CancellationReason[] = [
 		linkLabel: 'I don’t want an auto-renewing subscription',
 		skipFeedback: true,
 	},
+];
+
+export const otherCancellationReason: CancellationReason[] = [
 	{
 		reasonId: 'mma_other',
 		linkLabel: 'None of the above',
 		saveTitle: 'Other',
 		alternateFeedbackIntro: inOrderToImproveSubs,
 	},
 ];
+
+export const shuffledGWCancellationReasons: CancellationReason[] = [
+	...(shuffleArray(gwCancellationReasons) as CancellationReason[]),
+	...otherCancellationReason,
+];

client/components/mma/cancel/membership/MembershipCancellationReasons.tsx

@@ -1,3 +1,4 @@
+import { shuffleArray } from '@/client/utilities/utils';
 import type { CancellationReason } from '../cancellationReason';
 import { BreakFromNewsWithGW, PaymentIssue } from '../GenericSaveBodyResponses';
 
@@ -75,6 +76,9 @@ export const membershipCancellationReasons: CancellationReason[] = [
 			'If there’s anything we can do differently please take a moment to give us some feedback',
 		],
 	},
+];
+
+export const otherCancellationReason: CancellationReason[] = [
 	{
 		reasonId: 'mma_other',
 		linkLabel: 'Other',
@@ -85,3 +89,8 @@ export const membershipCancellationReasons: CancellationReason[] = [
 		],
 	},
 ];
+
+export const shuffledMembershipCancellationReasons: CancellationReason[] = [
+	...(shuffleArray(membershipCancellationReasons) as CancellationReason[]),
+	...otherCancellationReason,
+];

client/components/mma/cancel/supporterplus/SupporterplusCancellationReasons.tsx

@@ -10,78 +10,53 @@ export const supporterplusCancellationReasons: CancellationReason[] = [
 		linkLabel: 'I am unhappy with some editorial decisions',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
-	{
-		reasonId: 'mma_article',
-		linkLabel: 'As a result of a specific article I read',
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-	},
 	{
 		reasonId: 'mma_financial_circumstances',
 		linkLabel: 'I can no longer afford to support you',
 		saveBody: financialCircumstances,
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_cost_of_living',
-		linkLabel: 'Due to the cost of living crisis',
-		saveBody: financialCircumstances,
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-	},
-	{
-		reasonId: 'mma_cutting_subscriptions',
-		linkLabel:
-			'I’m cutting down on my subscriptions with various organisations',
+		reasonId: 'mma_price_increase',
+		linkLabel: 'The price has recently increased',
 		saveBody: financialCircumstances,
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_prefer_lower_amount',
+		reasonId: 'mma_support_another_way',
 		linkLabel: 'I’d like to support you, but at a lower amount',
 		saveBody: financialCircumstances,
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
-	{
-		reasonId: 'mma_prefer_less_frequent',
-		linkLabel: 'I’d like to support you, but less frequently',
-		saveBody: financialCircumstances,
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-	},
-	{
-		reasonId: 'mma_one_off',
-		linkLabel:
-			'I’d rather give spontaneously than have a recurring payment',
-		saveBody: financialCircumstances,
-		alternateFeedbackIntro: standardAlternateFeedbackIntro,
-	},
 	{
 		reasonId: 'mma_values',
 		linkLabel: 'I don’t feel that the Guardian values my support',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_no_need',
-		linkLabel: 'I don’t think the Guardian needs my support',
+		reasonId: 'mma_benefits',
+		linkLabel:
+			'I’m not fully satisfied with the product features or benefits',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_dont_know_what_for',
-		linkLabel: 'I don’t know what my money is being used for',
+		reasonId: 'mma_break_from_news',
+		linkLabel: 'I’m taking a break from news',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_value_for_money',
-		linkLabel:
-			'I didn’t get enough value for money from my ‘supporter extras’',
+		reasonId: 'mma_dont_read_enough',
+		linkLabel: 'I don’t have enough time to read regularly',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_break_from_news',
-		linkLabel: 'I am taking a break from news',
+		reasonId: 'mma_issue',
+		linkLabel: 'I’m having technical issues',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 	{
-		reasonId: 'mma_dont_read_enough',
-		linkLabel: 'I no longer read the Guardian enough to justify my support',
+		reasonId: 'mma_health',
+		linkLabel: 'I’m dealing with personal or health matters',
 		alternateFeedbackIntro: standardAlternateFeedbackIntro,
 	},
 ];