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A few updates to account for the fact that there are two paid plans n…
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dsagal authored May 31, 2024
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19 changes: 11 additions & 8 deletions help/en/docs/FAQ.md
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## Accounts

### Can I add multiple teams to the same Grist account?
### Can I add multiple teams to the same Grist login account?

Yes! You may create multiple team sites on either the Free or Pro plan.
Yes! You may create multiple team sites. Each team site may be on the free or a paid plan. Each
team site on a paid plan is associated with its own subscription, and is billed separately.

1. **New team site.** If you’re looking to create a new team site, navigate to your personal site at [docs.getgrist.com](https://docs.getgrist.com/), then click on top-left site name (@your-name) to open a list of sites. Click on the "+ Create new team site". In the pop-up, select a Free or Pro team site.
1. **New team site.** If you’re looking to create a new team site, navigate to your personal site at [docs.getgrist.com](https://docs.getgrist.com/), then click on top-left site name (@your-name) to open a list of sites. Click on the "+ Create new team site". In the pop-up, select the plan to use.

2. **Adding account to team site.** You may own or be a member of multiple teams. If you have multiple Grist login accounts, you may also add your second account as a team member. While in the team site you own, open the user menu and click on Manage Users.
2. **Adding account to team site.** You may own or be a member of multiple teams sites. If you have multiple Grist login accounts, you may also add your second account as a team member. While in the team site you own, open the user menu and click on Manage Users.

**Did you know?**

You can sign in to Grist with multiple email accounts. Open the [user menu](glossary.md#user-menu) and click on “Add Account.” You can now easily switch between all your accounts, and all your teams, from the user menu.
A single team site can work well for an organization with multiple teams (or subteams). You can use workspaces
within a team site, and [manage access to them](workspaces.md#managing-access) to create separate
areas for different teams.

### Can I add multiple login accounts to Grist?

Expand Down Expand Up @@ -52,9 +55,9 @@ You can now easily switch between all your accounts, and all your teams, from th

### Why do I have multiple sites?

All Grist users have access to a free personal account. The personal site is always named beginning with @ and is always located at [docs.getgrist.com](https://docs.getgrist.com/). This account may have up to 10 documents. Each one of those documents may be shared with up to two guests for free. Learn more about free plans on our [pricing page](https://www.getgrist.com/pricing/).
All Grist users have access to a free personal site. The personal site is always named beginning with "@" and is always located at [docs.getgrist.com](https://docs.getgrist.com/). Each document in this site may be shared with up to two guests for free. Learn more about free plans on our [pricing page](https://www.getgrist.com/pricing/).

Documents shared with you will be shown in your personal site and do not count against the 10 document limit.
Documents shared with you from other personal accounts will be shown in your personal site in workspaces named with "@Name" to indicate the owner of that document.

You may navigate between your [personal site](teams.md#understanding-personal-sites) and [team sites](teams.md) by clicking in the top-left corner to open a drop-down menu of sites to which you have access.

Expand Down Expand Up @@ -146,7 +149,7 @@ In addition to our [summary tables](summary-tables.md) article, we have a [video

### What's the difference between a team member and a guest?

Team members all have access to a [team site](teams.md), which is located at a url with a custom subdomain, such as `your-team.getgrist.com`. On the Pro plan, the number of team members determines the price.
Team members all have access to a [team site](teams.md), which is located at a url with a custom subdomain, such as `your-team.getgrist.com`. On paid plans, the number of team members determines the price.

By default, documents within a team site may be accessed by all team members. This default can be modified to only share certain [documents](team-sharing.md) or certain [workspaces](workspaces.md) with specific team members.

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8 changes: 4 additions & 4 deletions help/en/docs/limits.md
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Expand Up @@ -5,7 +5,7 @@ mind, here is a list of limitations that apply to its operation.

## Number of documents

On all plans, the number of documents is not limited.
On all plans, the number of documents is not limited.

To prevent accidental abuse of the system by automation
tools, team sites may be limited to 1000 documents. If you encounter such a limit for legitimate
Expand All @@ -15,13 +15,13 @@ Older free plans had a limit of ten documents. Learn more about [legacy limits.]

## Number of collaborators

For team sites on both the Free and Pro plan, there is no limit on the number of team members that may be added to the site. For team sites on the Pro plan, the number of team members determines the price. See our [pricing page](https://www.getgrist.com/pricing) for details.
For team sites on all plans, there is no limit on the number of team members that may be added to the site. For paid plans, the number of team members determines the price. See our [pricing page](https://www.getgrist.com/pricing) for details.

Team members added to your team site may inherit access to workspaces or documents
within that organization. Learn more about [team
sharing](team-sharing.md).

On both personal and team sites, each document may be shared with up to 2 free guests who do not affect the plan price even on the Pro plan.
On both personal and team sites, each document may be shared with up to 2 free guests who do not affect the plan price even on paid plans.

## Number of tables per document

Expand All @@ -35,7 +35,7 @@ table with the product type as an extra column.

On the Free plan, documents have a limit of 5,000 rows.

On the Pro plan, document may have up to 100,000 rows. This is a rule of thumb. The actual limit depends
On the Pro plan, documents may have up to 100,000 rows. This is a rule of thumb. The actual limit depends
also on the number of tables, columns, and the average size of data in each cell. One way to
estimate it is to measure the size of the data when it is in CSV format: the limit is around 20MB
in this format. For example, a document with 200,000 rows and 12 numeric columns would reach that.
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6 changes: 3 additions & 3 deletions help/en/docs/teams.md
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Teams
=========

Team sites are meant for regular collaboration by groups. They store documents at a subdomain of your choice such as `your-team.getgrist.com`. Team sites may be on a Free or Pro plan.
Team sites are meant for regular collaboration by groups. They store documents at a subdomain of your choice such as `your-team.getgrist.com`. Team sites may be on a free or a paid plan.

The difference between a Free and Pro plan is the document limits. Documents on a Free plan can have up to 5,000 rows, and include automatic backups for 30 days. While personal sites are only available with the Free plan, team sites may be on a Free or Pro plan. On a Pro plan, the limits are much higher. See the [pricing page](https://www.getgrist.com/pricing) for more details.
The difference between the Free plan and paid plans is the document limits. Documents on a Free plan can have up to 5,000 rows, and include automatic backups for 30 days. While personal sites are only available with the Free plan, team sites may be upgraded to Pro or Business plans. On paid plans, the limits are much higher. See the [pricing page](https://www.getgrist.com/pricing) for more details.

If you have a team site but aren't seeing it, click in the top-left corner to open a drop-down menu of sites to which you have access.

Expand Down Expand Up @@ -47,7 +47,7 @@ That’s also where you will find personal documents shared with you by others.

## Billing Account

If you created a team site on the Pro plan, or were added to it as a Billing Manager, then you may manage billing information, and edit your team site's name and subdomain from the billing account page. Open the [user menu](glossary.md#user-menu) and click on "Billing Account" to open a menu that looks like this.
If you created a team site on the Pro or Business plan, or were added to it as a Billing Manager, then you may manage billing information, and edit your team site's name and subdomain from the billing account page. Open the [user menu](glossary.md#user-menu) and click on "Billing Account" to open a menu that looks like this.

<span class="screenshot-large">*![billing account](images/billing-page.png)*</span>
{: .screenshot-half }
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4 changes: 3 additions & 1 deletion help/en/docs/workspaces.md
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Expand Up @@ -39,6 +39,8 @@ You'll then have the option to pick the workspace you want.

![workspaces-move-dialog](images/workspaces/workspaces-move-dialog.png)

## Managing access

On [team sites](teams.md), workspace owners can control who has access to a workspace using "Manage Users."
The controls are just like for [sharing documents](sharing.md). Workspaces in [personal sites](teams.md#understanding-personal-sites) cannot be shared.

Expand All @@ -58,4 +60,4 @@ open all documents within that workspace. This can happen if an owner
of a document limits inheritance to "None." You will still see the
document listed, so that if you ever decide to delete the workspace
you'll know what you're deleting. Viewers of a workspace will only
see documents they have access to listed.
see documents they have access to listed.

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