Mobihelp Plugin for Phonegap

Deprecation Notice : This product is deprecated and no longer supported. To discuss moving to our newer offerings, please reach out to us at [email protected]

This plugin integrates Freshdesk's SDK (Mobihelp) into a Phonegap/Cordova project. For platform specific details please refer to the Developer Documentation

Platforms supported :

• Android
• iOS

Integrating the Plugin :

1. Add required platforms to your phonegap project

phonegap platform add android
phonegap platform add ios

2. Add the mobihelp plugin to your project.

phonegap plugin add https://github.com/freshdesk/mobihelp-phonegap.git

Initializing the plugin

Mobihelp.init needs to be called from ondeviceready event listenter to make sure the SDK is initialized before use.

document.addEventListener("deviceready", function(){
    //Initialize Mobihelp
     window.Mobihelp.init({
        appKey      : "sample-1-21aa74fbb63313e3bde3d48eb57a6d9e",
        appSecret   : "your_app_secret",
        domain      : "yourdomain.freshdesk.com"
    });
});

The following optional parameters can be passed to the init Object

• androidAppStoreUrl
• autoReplyEnabled ( default : false )
• enhancedPrivacyModeEnabled ( default : false )
• feedbackType ( default : window.Mobihelp.FeedbackTypes.NAME_AND_EMAIL_REQUIRED )
• iosAppStoreId
• iosThemeName ( default : window.Mobihelp.iosThemeNames.FDLightTheme )
• launchCountForReviewPrompt ( default : 0 )
• prefetchSolutions ( default : true )

Once initialized you can call mobihelp APIs using the window.Mobihelp object.

//After initializing mobihelp 
showSupport = function() { 
   window.Mobihelp.showSupport();
};
document.getElementById("launch_support").onclick = showSupport;


//in index.html
<button id="launch_support"> LaunchSupport </button>

Mobihelp APIs

• Mobihelp.showSupport()
  • Launch Support page with Solutions and Conversations
• Mobihelp.showConversations()
  • Show Inbox of conversations
• Mobihelp.showFeedback()
  • Launch a feedback screen
• Mobihelp.showSolutions()
  • Launch only solutions
• Mobihelp.getUnreadCount(callback)
  • Fetch cached count of unread messages from agents.
• Mobihelp.getUnreadCountAsync(callback)
  • Fetch count of unread messages from agents.
• Mobihelp.setUserEmail(userEmail)
  • Update user email
• Mobihelp.setUserFullName(userName)
  • Update user name
• Mobihelp.clearUserData()
  • Clear user data when users logs off your app.
• Mobihelp.addCustomData(key,value[,isSensitive])
  • Add / Update Custom data value
• Mobihelp.clearCustomData()
  • Clear all previously added Custom Data values
• Mobihelp.leaveBreadCrumb(breadCrumbStr)
  • Drop a breabcrumb for tracking application activity
• Mobihelp.clearBreadCrumbs()
  • Clear all previously collected breadcrumbs.

You can pass in a optional callback function to an API as the first parameter, which gets called when native API is completed. Eg.

window.Mobihelp.getUnreadCount(function(success,val) {
    //success indicates whether the API call was successful
    //val contains the no of unread messages
});

Caveats

Android :

• Needs appcompat-v7 : 18+
• Needs support-v4 : 19+
• MinSdkVersion must be atleast 10 (in config.xml)

iOS

• Needs iOS 7 and above