Previous work has been carried out and identified several common needs consistent with the benefit lines that provide financial support as their primary service offer.
The previous work was explored through the Service Strategy Prototype, including eligibility checker for multiple benefits and wayfinding on GOV.UK.
The teams scope is within the Service Modernisation Programme, a Programme that sits within the Government Major Projects Portfolio (GMPP), and reported through the Infrastructure and Projects Authority (IPA)
- Attendance Allowance (AA)
- Access to Work (AtW)
- Bereavement Support Payment (BSP)
- Carers Allowance (CA)
- Child Maintenance Payments (CM)
- Cold Weather Payments
- Disability Living Allowance - Child (DLAc)
- Funeral Expenses Payment (FeP)
- Maternity Allowance (MA)
- Pension Credit (PC)
- State Pension (SP)
- Winter Fuel Payment
- Customer View
- Colleague View
- Online Identity Validation (OIDV)
- Telephony Identity Validation (TIDV)
- Conversational Platform
- Paper, print and whitemail
9 of these benefit lines are listed as part of the CDDO's 'Top 75 Services' and commitment to 'great' by 2025.
- Apply for and manage Pension Credit
- Apply for Bereavement Support Payment
- Claim Access To Work
- Claim Attendance Allowance
- Claim Carer’s Allowance
- Claim Funeral Expenses
- Claim Maternity Allowance
- Get your State Pension
- Manage your Child Maintenance case online
Looking at the end-to-end of 3 benefits and if it is possible to create common data, processes and a service delivery model, and ultimately see if this is scalable.
OP1 Journey is the first MVP based on a basic flow for someone to sign in and update their circumstances to enter a carehome.
The planning session was done on mural found here - https://app.mural.co/t/dwpdigital7412/m/dwpdigital7412/1718808059422/8a846f76b369314893dc3d579a264928ce51e203?sender=u56ae539905332ae77cee2194