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Our primary objective is to facilitate a smooth transition for the incoming CMS team. To achieve this, we need to document our processes comprehensively. This documentation will serve as a valuable resource for the new team members and contribute to the overall success of the handover.
Overall Process Documentation
Identify and document end-to-end processes
Include step-by-step procedures, key milestones, and dependencies
If applicable, identify and document dependencies on external systems, APIs, or third-party services
Document the location of critical knowledge repositories, wikis, or documentation sources
Include information about access permissions and guidelines for updating or maintaining these repositories
Include an updated list of key contacts within the organization, including team leads, support personnel, and any external contacts relevant to the CMS team's responsibilities
Document any historical data, insights, or lessons learned from past projects or incidents that may be valuable for the incoming team
Repetitive Processes
Identify and document repetitive processes that are crucial for daily operations
Include detailed instructions, best practices, and any relevant tools or resources
Acceptance Criteria
Document processes in Confluence. Parent page for Accessibility is here.
Each documented process should be reviewed and approved by the PO, PM, and DM
The documentation should be clear, concise, and easily understandable by individuals with varying levels of expertise
Include visual aids, flowcharts, diagrams, and links (external and internal) where applicable to enhance clarity
Thanks, @laflannery ! I have one comment to the Confluence page re: 2024 planning. Are there any meetings within the Platform to note? Example: an accessibility community of practice for the platform? Otherwise, everything else looks great! cc: @EWashb
User Story or Problem Statement
Our primary objective is to facilitate a smooth transition for the incoming CMS team. To achieve this, we need to document our processes comprehensively. This documentation will serve as a valuable resource for the new team members and contribute to the overall success of the handover.
Overall Process Documentation
Repetitive Processes
Acceptance Criteria
Team
Please check the team(s) that will do this work.
cc: @BerniXiongA6 @EWashb @ndouglas
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