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Added more information about USB Cables #90

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Added more information about USB Cables #90

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16 changes: 16 additions & 0 deletions troubleshooting.md
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Expand Up @@ -8,6 +8,8 @@ A couple of commonly encountered issues are explained here.

Click a question below to jump to the answer!

* [I plugged it in and nothing happens!](#I-plugged-it-in-and-nothing-happens)

* [I press a key and nothing happens!](#I-press-a-key-and-nothing-happens)

* [The letters and symbols come out wrong!](#The-letters-and-symbols-come-out-wrong)
Expand Down Expand Up @@ -44,6 +46,20 @@ If you have some issues that's not in this list, feel free to join our [Official

----

## I plugged it in and nothing happens!

If after assembling your new duckyPad, and you plug it in, only to find the screen doesn't work, nor do the keyboard backlights light up, don't despair - chance are that it's probably an incompatible cable, rather than anything wrong with the hardware.

We've found that some USB-C to USB-C cables don't work with the duckyPad on Mac's. For example, these cable do **not** work when connecting a duckyPad to an Apple Silicon MacBook Pro:

- Thunderbolt 3 cable (USB-C to USB-C)
- Thunderbolt 4 cable (USB-C to USB-C)
- USB 3.1/USB 3.1 Gen 2/USB 3.2 Gen 2x1 (USB-C to USB-C)

However, using a USB 3.0 Standard-A to USB-C cable (with an [Apple USB-C to USB Adapter](https://www.apple.com/au/shop/product/MJ1M2AM/A/usb-c-to-usb-adapter)) works great.

Long story short - if you plug in your new duckyPad and nothing happens - try a different cable.

## I press a key and nothing happens!

First, make sure the key has a valid script mapped to it. If in doubt, use one of the sample profiles.
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