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Update Reset a user's MFA instructions to use Dashboard over BAPI #1532

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merged 1 commit into from
Sep 16, 2024
Merged

Update Reset a user's MFA instructions to use Dashboard over BAPI #1532

merged 1 commit into from
Sep 16, 2024

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alexisintech
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Important

🔎 Previews:

Explanation:

Slack discussion.

This week in our weekly triage we saw a ticket where one of our customer's users was locked out of their account as they had MFA enabled and lost access to their authenticator/device. These sort of tickets have come up in the past and we've been telling customers to use BAPI to delete the user's MFA enrollments which isn't the best experience.
To improve our customer's experience and to reduce ticket volume, we've introduced a new DAPI endpoint and a new action in the Dashboard for organization members with permissions to manage users or Personal Accounts to delete a user's MFA enrollments.

This PR:

  • Updates the instructions for disabling a user's MFA, prioritizing using the Dashboard over BAPI

@alexisintech alexisintech requested a review from a team as a code owner September 12, 2024 20:43
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Hey, here’s your docs preview: https://clerk.com/docs/pr/1532

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@github-actions GitHub Actions
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Hey, here’s your docs preview: https://clerk.com/docs/pr/1532

@alexisintech alexisintech merged commit 3b0783d into main Sep 16, 2024
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@alexisintech alexisintech deleted the aa/DOCS-9134 branch September 16, 2024 14:11
royanger pushed a commit that referenced this pull request Oct 8, 2024
@alexisintech @royanger
Update Reset a user's MFA instructions to use Dashboard over BAPI (#1532
5061b55 
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@victoriaxyz victoriaxyz victoriaxyz approved these changes

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@alexisintech @victoriaxyz