Restore Doc Troubleshoot section update (#8732)

* Restore Doc Troubleshoot section update Signed-off-by: “SanjuPal01” <[email protected]> * Update Restore Doc Signed-off-by: “SanjuPal01” <[email protected]> * reviewed and updated the doc Signed-off-by: Dishank Tiwari <[email protected]> * Made requested changes Signed-off-by: “SanjuPal01” <[email protected]> * Made requested changes Signed-off-by: “SanjuPal01” <[email protected]> --------- Signed-off-by: “SanjuPal01” <[email protected]> Signed-off-by: Dishank Tiwari <[email protected]> Co-authored-by: Dishank Tiwari <[email protected]>
chef · Jan 8, 2025 · 82a3333 · 82a3333
1 parent 8a63678
commit 82a3333
Showing 1 changed file with 6 additions and 4 deletions.
diff --git a/components/docs-chef-io/content/automate/restore.md b/components/docs-chef-io/content/automate/restore.md
@@ -207,11 +207,13 @@ Success: Restored backup 20180517223558
 
 ## Troubleshooting
 
-Set the log level to `debug` before re-running a failed restore to output debug info to the Chef Automate log:
+1. Set the log level to `debug` before re-running a failed restore to output debug info to the Chef Automate log:
 
-```shell
-chef-automate debug set-log-level deployment-service debug
-```
+     ```shell
+     chef-automate debug set-log-level deployment-service debug
+     ```
+
+1. If you have already deployed Chef Automate and are getting this error in the logs while restoring: `The Access Key ID you provided does not exist in our records`. Before proceeding, delete the `.tmp` folder in the configured backup directory (the default directory is `/var/opt/chef-automate/backups`).
 
 ## References