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The primary and correct way to report an issue is via the customer support channel. Send us an email at [email protected] from your work email with all the necessary details that contain step-by-step instructions on how to reproduce the issue.
In addition, include the following details based on the nature of the issue.
- Crash Log (in case of app crash)
- Screenshots/Screen Recordings
- Device details (Make, OS version, etc)
- Blueshift Android/iOS SDK version being used
- Campaign Name/Link (if available)
- Template Name/Link (if available)
- Any extra details that you think would help in repro the issue
File support tickets for issues that you want to report on GitHub.
Check the SDK change log here.