SR-Track 1.1.8

This tool was developed to help National Instruments TSEs keep better track of their Service Requests.

Installation

For latest installer version, contact Claire Clark at [email protected]

Getting Started

To get started, first select the folder that this app will store data in. The "Documents" is the default.

Next, click "Refresh SRs" and follow the instructions to add your initial SR list from Oracle. After an initial, you can refresh your SR list automatically by clicking "Refresh SRs" and add to your SR list by clicking "Add SR."

To add a note for next steps, KCS, etc., click on an SR's note box and you will be taken to the note popup.

Bug Reporting and Feature Requests

Bug reports and feature request submissions can be done at https://docs.google.com/spreadsheets/d/1FyYAztMaX9QOkzhqIYzxA3sRjZcqzi_csGhE5H3zELo/edit#gid=0

Contribution

To contribute to this project, contact Claire Clark at [email protected]

This project can be found on GitHub at https://github.com/augustclear/SR-Track

Author

Claire Clark