PROJECT NAME: BK Queuing System

BK Queuing System is a Django-based web application that aims to improve on the current physical queuing system by replacing it with a more efficient virtual queuing system. BK clients will be able to reserve a slot in the queue for a specific service, as well as update and delete the reservation, using this queuing system. They will also be able to view queues at different BK branches.

What distinguishes this BK Queuing system from others is that customers will no longer have to wait in line at the bank for their turn to be served; instead, they will be able to track, delete, and update their reservations directly from their smartphones.

Video walkthrough : https://drive.google.com/file/d/1I24c2EidtkmzxEx8C5hcQMJEM6z4yZli/view?usp=sharing

Beneficiary

1.Bank

How will they benefit from this?

Increasing customer retention
Loyalty of satisfied customers
Resource maximizing

2. Clients

How will they benefit from this?

Less queuing time(queue virtually) Ability to keep track of queues at different branches of BK Satisfaction with no exposure to Covid-19 3. Government

How will they benefit from this?

Economy wise

Assumptions:

1. All services provided by BK take approximately 20seconds to complete, this is only for the prototype but can be changed by the bank to 20 minutes.
2. Every customer will have access to the services(virtual services)

Limitations

1. Not every BK customer owns a smartphone to access the system
2. System will be subjected to cyber-attacks.
3. There may be resistance to change from the traditional queuing system.

Potential extensions

1. Use of USSD codes to cater for those who do not have access to smartphones and/or internet access.
2. Implement accurate duration per service(as per data from surveys).
3. Invest in cyber security

LIBRARIES and PACKAGES

DISCLAIMER

Bk python system uses environ server to display the current state of the queue as customers are being served and leaving the queue. Unfortunately, windows operating system does not support environ server. Therefore, this project works solely for Ubuntu users and this is how you can get it running

Step 1: Install Python and Pip First update the local APT repository sudo apt-get update && sudo apt-get -y upgrade

  Install Python3
  sudo apt-get install python3

  Verify the successful installation of Python3
  python3 -V

  Installing pip
  sudo apt-get install -y python3-pip

  Verifying the installation of Pip
  pip3 -V

Step 2: Install a virtual environment

A virtualenv allows you to install software and Python packages in a contained development space, which isolates the installed software and packages from the rest of your machine’s global environment. Install a virtual environment pip3 install virtualenv

Verifying the installation of the virtual environment virtualenv --version

Step 3: Install Django

  Navigate to the project’s directory
  Use cd <directoryName> to navigate to the directory

  Create virtual environment
  virtualenv <virtual environment name>

  Activate the virtual environment
  . <virtual environment name>/bin/activate

  Install django
  pip install django

  Verify that django installation
  django-admin --version

Step 4: Install project dependencies and other python packages Install environ python3 -m pip install django-environ

Install Django Redis Queue
python3 -m pip install django-rq

Install Django Redis
python3 -m pip install django-redis

Step 5: Run the server python3 manage.py runserver

You see the following:
Django version 4.0.4, using settings 'QueueSystem.settings'
Starting development server at http://127.0.0.1:8000/
Quit the server with CTRL-BREAK.