Returned letters guidance for UI and API #5308
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Updated 'Undelivered letters and returned mail' content
Co-authored-by: karlchillmaid <[email protected]>
Co-authored-by: karlchillmaid <[email protected]>
Co-authored-by: karlchillmaid <[email protected]>
Changes to content under Returned letters: - added a heading for identifying letters - signposting users to the API to integrate this
quis
reviewed
Dec 10, 2024
Changes to content include how to identify the letters from the report
Amended content to reflect: - the report will not have postal address for security reasons (taking away the 'it takes a few weeks' as it points to the processes/delays which means we cannot hold the recipient address) - made it clear users can automate getting the report and identifying the letters via API
tweaked wording
quis
reviewed
Dec 27, 2024
| </p> | ||
| <ul class="govuk-list govuk-list--bullet"> | ||
| <li>template ID</li> | ||
| <li>date the letter was sent</li> |
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Should we also talk about the reference here and how it gets populated (from a spreadsheet column or via the API)?
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There’s a whole bunch of guidance about this already in the support manual: https://docs.google.com/document/d/1F41AxZdwjebI4yCIhUQvs72ozHfG2aqCnhelSYu_Wi0/edit?tab=t.0#heading=h.y0jci2y8ztjr
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Updated 'Undelivered letters and returned mail' content as returned letters callback available in API.