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10 changes: 6 additions & 4 deletions Teams/aa-cq-cqd-historical-reports.md
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Expand Up @@ -161,7 +161,7 @@ Please perform these steps:

|Name |Description |
|:---------------------------------------|:--------------------------------------|
|Incoming call source |Distribution of call by Internal/ External call source |
|Incoming call source |Distribution of call by Internal/External call source<sup>1</sup>|
|Directory search method totals |Distribution of call by search type |
|Caller action |Distribution of call by call receiver |
|Call result |Distribution of call by final call state |
Expand All @@ -172,7 +172,7 @@ Please perform these steps:

|Name |Description |
|:---------------------------------------|:--------------------------------------|
|Incoming call source |Distribution of call by Internal/ External call source |
|Incoming call source |Distribution of call by Internal/External call source<sup>1</sup> |
|Call volume |Distribution of call by call queues |
|Caller result |Distribution of call by call result |
|Timeout/Overflow call total action |Distribution of NOT forwarded(abandoned) call by call result |
Expand All @@ -194,6 +194,8 @@ Please perform these steps:

## Known Issues

- Currently, Call Queue and auto attendant show resource account's ID instead of Call Queue/auto attendant names. To show all the traffic for an auto attendant or Call Queue you must select all the resource accounts assigned to the auto attendant or Call Queue.
- Call Queue and auto attendants are shown by resource account's ID instead of Call Queue/auto attendant names. To show all the traffic for an auto attendant or Call Queue you must select all the resource accounts assigned to the auto attendant or Call Queue.

- Currently, only 28 days of history is available in the dashboard as Call Queue/auto attendant data is considered end user identifiable information and is subject to data privacy retention policies.
- Only 28 days of history is available in the dashboard as Call Queue/auto attendant data is considered end user identifiable information and is subject to data privacy retention policies.

- <sup>1</sup> **Incoming call source** in the auto attendant and Call Queue graphs show the final call leg source rather than the initial call leg source. For example, if an auto attendant receives an external call and transfers the call to another auto attendant or Call Queue, the **Incoming call source** will be reported as Internal.
75 changes: 75 additions & 0 deletions Teams/create-a-phone-system-auto-attendant-languages.md
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---
title: "Microsoft Teams auto attendant supported languages"
ms.author: mikeplum
author: MikePlumleyMSFT
manager: serdars
ms.reviewer: colongma
ms.topic: article
ms.assetid:
ms.tgt.pltfrm: cloud
ms.service: msteams
search.appverid: MET150
ms.collection:
- M365-voice
- m365initiative-voice
audience: Admin
appliesto:
- Skype for Business
- Microsoft Teams
localization_priority: Normal
f1.keywords:
- CSH
ms.custom:
- Phone System
description: "Microsoft Teams auto attendant supported languages"
---
# Microsoft Teams auto attendant supported languages

The auto attendant supports the following languages for Text to Speech (TTS) and Speech Recognition:

|Language |Text to Speech (TTS) |Speech Recognition |
|:---------------------------------------|:-----------------------:|:-------------------------------------:|
|Arabic (Egypt) |Y | |
|Catalan (Catalan) |Y |Y |
|Chinese (Simplified, PRC) |Y |Y |
|Chinese (Traditional, Hong Kong) |Y | |
|Chinese (Traditional, Taiwan) |Y | |
|Croatian (Croatia) |Y | |
|Czech (Czeck Republic) |Y | |
|Danish (Denmark) |Y | |
|Dutch (Netherlands) |Y | |
|English (Australia) |Y |Y |
|English (Canada) |Y |Y |
|English (India) |Y |Y |
|English (United Kingdom) |Y |Y |
|English (United States) |Y |Y |
|Finnish (Finland) |Y | |
|French (Canada) |Y |Y |
|French (France) |Y |Y |
|German (Germany) |Y |Y |
|Greek (Greece) |Y | |
|Hungarian (Hungary) |Y | |
|Indonesian (Indonesia) |Y | |
|Italian (Italy) |Y |Y |
|Japanese (Japan) |Y |Y |
|Korean (Korea) |Y | |
|Norwegian Bokmal (Norway) |Y | |
|Polish (Poland) |Y | |
|Portuguese (Brazil) |Y |Y |
|Portuguese (Portugal) |Y | |
|Romanian (Romania) |Y | |
|Russian (Russia) |Y | |
|Slovak (Slovakia) |Y | |
|Slovenian (Slovenia) |Y | |
|Spanish (Mexico) |Y |Y |
|Spanish (Spain, International) |Y |Y |
|Swedish (Sweden) |Y | |
|Thai (Thailand) |Y | |
|Turkish (Turkey) |Y | |
|Vietnamese (Vietnam) |Y | |

> [!NOTE]
> Choosing a language that does not support Speech Recognition will disable the voice inputs option within the menu and dial by name will be restricted to using keypad (DTMF) entry only. Please refer to [Dial by Name - Keypad (DTMF) entry](dial-voice-reference.md#dial-by-name---keypad-dtmf-entry) for more information.

> [!NOTE]
> When using Text to Speech, the text must be entered in the selected language as the system does not perform translation.
5 changes: 4 additions & 1 deletion Teams/create-a-phone-system-auto-attendant.md
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Expand Up @@ -52,10 +52,13 @@ To set up an auto attendant, in the Teams admin center, expand **Voice**, click

3. Specify the time zone for this auto attendant. The time zone is used for calculating business hours if you [create a separate call flow for after hours](#call-flow-for-after-hours).

4. Specify a language for this auto attendant. This the language that will be used for system-generated voice prompts.
4. Specify a [supported language](create-a-phone-system-auto-attendant-languages.md) for this auto attendant. This is the language that will be used for system-generated voice prompts.

5. Choose if you want to enable voice inputs. When enabled, the name of every menu option becomes a speech-recognition keyword. For example, callers can say "One" to select the menu option mapped to key 1, or they can say "Sales" to select the menu option named "Sales."

> [!NOTE]
> If you choose a language in Step 4 that doesn't support voice inputs this option will be disabled.

6. Click **Next**.

## Call flow
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72 changes: 72 additions & 0 deletions Teams/create-a-phone-system-call-queue-languages.md
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---
title: "Microsoft Teams call queue supported languages"
ms.author: mikeplum
author: MikePlumleyMSFT
manager: serdars
ms.reviewer: colongma
ms.topic: article
ms.assetid:
ms.tgt.pltfrm: cloud
ms.service: msteams
search.appverid: MET150
ms.collection:
- M365-voice
- m365initiative-voice
audience: Admin
appliesto:
- Skype for Business
- Microsoft Teams
localization_priority: Normal
f1.keywords:
- CSH
ms.custom:
- Phone System
description: "Microsoft Teams call queue supported languages"
---
# Microsoft Teams call queue supported languages

The call queue supports the following languages for Text to Speech (TTS):

|Language |
|:---------------------------------------|
|Arabic (Egypt) |
|Catalan (Catalan) |
|Chinese (Simplified, PRC) |
|Chinese (Traditional, Hong Kong) |
|Chinese (Traditional, Taiwan) |
|Croatian (Croatia) |
|Czech (Czeck Republic) |
|Danish (Denmark) |
|Dutch (Netherlands) |
|English (Australia) |
|English (Canada) |
|English (India) |
|English (United Kingdom) |
|English (United States) |
|Finnish (Finland) |
|French (Canada) |
|French (France) |
|German (Germany) |
|Greek (Greece) |
|Hungarian (Hungary) |
|Indonesian (Indonesia) |
|Italian (Italy) |
|Japanese (Japan) |
|Korean (Korea) |
|Norwegian Bokmal (Norway) |
|Polish (Poland) |
|Portuguese (Brazil) |
|Portuguese (Portugal) |
|Romanian (Romania) |
|Russian (Russia) |
|Slovak (Slovakia) |
|Slovenian (Slovenia) |
|Spanish (Mexico) |
|Spanish (Spain, International) |
|Swedish (Sweden) |
|Thai (Thailand) |
|Turkish (Turkey) |
|Vietnamese (Vietnam) |

> [!NOTE]
> When using Text to Speech, the text must be entered in the selected language as the system does not perform translation.
6 changes: 3 additions & 3 deletions Teams/create-a-phone-system-call-queue.md
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Expand Up @@ -47,11 +47,11 @@ To set up a call queue, in the Teams admin center, expand **Voice**, click **Cal

![Screenshot of resource account and language settings](media/call-queue-name-language.png)

1. Type a name for the call queue. Agents will see this name when they receive an incoming call from the queue.
1. Type a name for the call queue.

2. Click **Add accounts**, search for the resource account that you want to use with this call queue, click **Add**, and then click **Add**.
2. Click **Add accounts**, search for the resource account that you want to use with this call queue, click **Add**, and then click **Add**. (Agents will see the resource account name when they receive an incoming call.)

3. Choose a language. This language will be used for system-generated voice prompts and voicemail transcription (if you enable them).
3. Choose a [supported language](create-a-phone-system-call-queue-languages.md). This language will be used for system-generated voice prompts and voicemail transcription (if you enable them).

## Greetings and music on hold in queue

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30 changes: 21 additions & 9 deletions Teams/deploy-apps-microsoft-teams-landing-page.md
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Expand Up @@ -7,7 +7,7 @@ author: SerdarSoysal
ms.author: serdars
manager: serdars
audience: admin
ms.date: 01/28/2019
ms.date: 02/10/2021
ms.service: msteams
ms.collection:
- M365-collaboration
Expand All @@ -21,11 +21,26 @@ ms.custom: seo-marvel-apr2020
---
# Apps, bots, & connectors in Microsoft Teams

Apps let you find content from your favorite services and share it right in Teams. They help you do things such as pin services at the top of a channel, chat with bots, or share and assign tasks. To learn more, read [Overview of apps in Teams](https://support.office.com/article/overview-of-apps-in-teams-747492ee-7cdd-4115-a993-8c7e7f98a3d0).
Apps let you find content from your favorite services and share it in Teams. They help you do things such as pin services at the top of a channel, chat with bots, or share and assign tasks. To learn more, read [Overview of apps in Teams](https://support.office.com/article/overview-of-apps-in-teams-747492ee-7cdd-4115-a993-8c7e7f98a3d0).

We recommend that you include our featured apps - such as Planner - in your initial Teams rollout. Add other apps, bots, & connectors as you drive Teams adoption.
You can add apps to your Teams deployment by using the apps provided with Microsoft Teams, by using certified third-party apps and templates, and by creating your own custom apps.

## Use Microsoft-provided apps

Teams comes with a set of built-in apps, including Lists, Tasks, Praise, Approvals, and more. We recommend that you include Teams featured apps - such as Planner - in your initial Teams rollout. Add other apps, bots, & connectors as you drive Teams adoption.

## Use third-party apps

In addition to Microsoft-provided apps, you can use Microsoft-certified third-party apps. Microsoft works with Microsoft 365 developer partners to provide the information needed to expedite decisions about using Teams apps and add-ins. For more information, see [Microsoft Teams App Security and Compliance](https://docs.microsoft.com/microsoft-365-app-certification/teams/teams-apps).

## Use Teams templates

You can also use [Teams templates](https://docs.microsoft.com/microsoftteams/platform/samples/app-templates?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json), production-ready apps for Microsoft Teams that are community driven, open-source, and available on GitHub.

## Create custom apps

You can quickly build custom low-code solutions by using Teams integration with [Microsoft Power Platform](teams-power-platfom-integration.md). You can also create your own custom app to suit your business needs. For more information, see [Build apps for Microsoft Teams](https://docs.microsoft.com/microsoftteams/platform/overview).

You also have the option of creating your own custom apps. See our [developer documentation](/microsoftteams/platform/overview) for more information.

## Apps deployment decisions

Expand All @@ -37,7 +52,7 @@ These are the apps settings that most organizations want to change (if the Teams

### App availability settings

Teams provides a number of apps published by Microsoft and by third parties to engage users, support productivity, and integrate commonly used business services into Teams. Get apps from the Teams Store. By default, all apps, including custom apps that you've submitted via the [Teams Store approval process](https://docs.microsoft.com/microsoftteams/platform/publishing/apps-publish#microsoft-teams-app-approval-process), are turned on for all users. For example, users can use the Planner app to build and manage team tasks in Teams.
Teams provides many apps published by Microsoft and by third parties to engage users, support productivity, and integrate commonly used business services into Teams. Get apps from the Teams Store. By default, all apps, including custom apps that you've submitted via the [Teams Store approval process](https://docs.microsoft.com/microsoftteams/platform/publishing/apps-publish#microsoft-teams-app-approval-process), are turned on for all users. For example, users can use the Planner app to build and manage team tasks in Teams.

By default, all Microsoft-provided, third-party, and custom apps are available, and you can turn individual apps on or off. There are org-wide settings that lets you turn all third-party and/or custom apps on or off for your entire organization.

Expand Down Expand Up @@ -105,9 +120,6 @@ App templates are production-ready apps for Microsoft Teams that are community d
|||


## Next steps
- [Drive adoption](adopt-microsoft-teams-landing-page.md) of featured apps, such as Planner.
- [Roll out meetings & conferencing](deploy-meetings-microsoft-teams-landing-page.md)
- [Roll out cloud voice](cloud-voice-landing-page.md)



5 changes: 1 addition & 4 deletions Teams/direct-routing-survivable-branch-appliance.md
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Expand Up @@ -23,12 +23,9 @@ appliesto:
- Microsoft Teams
---

# Survivable Branch Appliance (SBA) for Direct Routing - Public Preview
# Survivable Branch Appliance (SBA) for Direct Routing


> [!NOTE]
> This is a public preview release.
Occasionally, a customer site using Direct Routing to connect to Microsoft Phone System may experience an internet outage.

Assume that the customer site--called a branch--temporarily cannot connect to the Microsoft cloud through Direct Routing. However, the intranet inside the branch is still fully functional and users can connect to the Session Border Controller (SBC) that is providing PSTN connectivity.
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