About Gitterdunn

Gitterdunn is a hybrid ticketing and scheduling system for mostly repetative tasks.

The underlying idea is that traditional ticket systems (Zendesk) are too 'heavy' for inter-office tasking and reporting and 'to-do' lists (Reminders.app) lack the ability to delegate tasks and show reports.

The userbase for this app is (mostly) geographically distributed, non-technical teams (don't need to tag bugs, etc.) that have mostly repeating tasks (daily, weekly, monthly).

I got the idea working for a company where we needed to manually process a number of reports on a daily basis (MON-FRI), a different set of weekly reports (TUE) and an end of the month report (L-FRI). We needed to send back and forth a lage number of emails to accomplish this since using a full fledged ticket system was more effort to use than sending of all the emails.

• "Area Reports To" (ART) is which Worker gets to see and delegate tasks, regardless of being assigned the task itself
  • "Areas of Responsibility" are groupings of areas
    • "Areas" are logical units that Workers (groups or individual users) work on by default
      • "Groups" are logical units of Workers
        • "Workers" are the individual users assigned to an area
          • "Tasks" the individual item to be processed
            • Can be re-assigned (1-time) by the current Worker
            • Can be delegated by the ART
            • Progress can be seen by Worker and ART

This model works even if it's a single user. They would be set to the ART as well as Worker and individual tasks would ust be set to "Self" (reserved) for AoR and Area. i.e. internal to-do's for that user.

Tasks can have notes added to them by Groups and ART.

ART assigns Workers to Groups it manages.

Scheduling

Tasks can be set to the following recurring options

• [weekday] -- (SUN, MON, TUE, WED, THU, FRI, SAT)
  • As per the begin and end options for "Weekday"
• W-[weekday]
  • Occurs every [weekday]
• N-[weekday]
  • Occurs once, on the 1st, 2nd, 3rd, 4th, 5th [weekday] of the month.
• F-[weekday]
  • Occurs once, on the first [weekday] of the month.
• L-[weekday]
  • Occurs once, on the last [weekday] of the month.
• M-[day]
  • Occurs once, on the [day] of the month (0-31)
• Y-[day]
  • Occurs once, on the [day] of the year (0-366)

Hot-keys, hot-keys, hot-keys!

I'm not sure why everyone needs to make everyting require a mouse to operate these days, but one of the design goals to to make it so that nearly all, if not all, use of Gitterdunn can be done without the use of a pointer.

The idea is that even though it's a web-page, you can quickly [ALT]/[CMD]-[TAB] to it, then type what you need to type and be done all within one hotkey and no more than two presses of [TAB]

Responsive design that's actually useful

Another design goal is that the responsive layout represents relative data at different sizes, not just move it to another part of the page.

When it's large, the dashboard with the progress bars is automatically shown, but when the app is 1/4 the width of the screen (and hopefully you drug it to a corner) only the active tasks are shown along with only the most recent notes. Medium size shows everything but the dashboard.

It's your tool, not the other way around.

Effecient, succint, minimal intrusion, minimal white-space.

Alerts

No more digging through emails to be assigned something to do. When a new task is assigned to you, either by a scheduled recurring task, an ART, or an existing task that was delegated to you, you get a simple desktop notification that takes you right to it. Simple and to the point.

--Gitterdunn