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User Profiles and Use Case Scenario

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Christy Leos edited this page Nov 20, 2016 · 1 revision

Meet Maria:

  • Stay at home mom
  • 4 kids
  • No wifi, but owns a smartphone
  • No car
  • Abusive husband
  • Lower income

Meet Shannon:

  • Legal aid lawyer
  • Long hours
  • Limited funding
  • First contact with those in need
  • Frustrated with outdated processes and procedures

Maria calls a domestic violence advocacy group for help after being hit and bruised; they direct her to a legal aid lawyer. Unfortunately, the legal aid office is closed on the weekend. She is not able to meet a lawyer this coming week in person due to the lack of car and lack of other childcare options. By then her bruising and other proof of her need for a protection order is gone. She is able to show up at the legal aid office finally, and finds out she has to visit the courthouse as well. This process has been a burden for her.

The legal aid lawyer, on the other hand, has to turn aware a considerable number of clients due to overload of qualifying legal aid cases. When she is finally able to meet with her client, she has to walk her through the protection order application form step by step, which takes time that could have been used for less automatic processes. This process has kept her from the clients she has had to turn away.

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