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---
Title: Troubleshooting RedisInsight
date: 2019-10-31 10:49:29 +0000
Title: Troubleshooting Redis Insight
date: 2024-05-08 10:49:29 +0000
weight: 200
categories: ["RI"]
path: troubleshooting/
nextStep:
Title: Memory Analysis
Title: Troubleshooting
href: /docs/features/troubleshooting/
---
When RedisInsight doesn't behave as expected, use these steps to see what the problem is.
When Redis Insight doesn't behave as expected, use these steps to see what the problem is.

For additional configuration options, such as changing the default port, go to: https://docs.redislabs.com/latest/ri/installing/configurations/

## Logs

To get detailed information about errors in RedisInsight, you can review the log files with the `.log` extension in:
To get detailed information about errors in Redis Insight, you can review the log files with the `.log` extension in:

- **Docker**: In the `/db/` directory *inside the container*.
- **Mac**: In the `/Users/<your-username>/.redisinsight` directory.
- **Windows**: In the `C:\Users\<your-username>\.redisinsight` directory.
- **Linux**: In the `/home/<your-username>/.redisinsight` directory.
- **Docker**: In the `/data/logs` directory *inside the container*.
- **Mac**: In the `/Users/<your-username>/.redis-insight` directory.
- **Windows**: In the `C:\Users\<your-username>\.redis-insight` directory.
- **Linux**: In the `/home/<your-username>/.redis-insight` directory.

{{< note >}}
You can install RedisInsight on operating systems that are not officially supported, but it may not behave as expected.
You can install Redis Insight on operating systems that are not officially supported, but it may not behave as expected.
{{< /note >}}

We are happy to receive your feedback at redisinsight@redis.com.
We are happy to receive your feedback in our repository - https://github.com/RedisInsight/RedisInsight/issues.

## Using behind a reverse proxy

When you configure RedisInsight to run behind a reverse proxy like NGINX:
When you configure Redis Insight to run behind a reverse proxy like NGINX:

- Since some requests can be long-running, we recommend that the **request timeout is set to over 30 seconds** on the reverse proxy.
- Hosting RedisInsight behind a prefix path (path-rewriting) is not supported at this time.
- Since some requests can be long-running, we recommend that the **request timeout is set to over 30 seconds** on the reverse proxy. Redis Insight also allows to manage its connection timeout (30 seconds by default) on the form to manage the connection details, remember to change it accordingly.
- Hosting Redis Insight behind a prefix path (path-rewriting) is not supported at this time.