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Original file line number | Diff line number | Diff line change |
---|---|---|
|
@@ -6,18 +6,17 @@ weight: 7 | |
# BO - Customer Service - Forward the discussion to another email | ||
## Details | ||
* **Component** : Core | ||
* **Status** : IN REVIEW | ||
* **Status** : [TEST] To be automated | ||
* **Scenario** : https://forge.prestashop.com/browse/TEST-7405 | ||
|
||
## Steps | ||
| Step Description | Expected result | | ||
| ----- | ----- | | ||
| Go to FO > In footer, click on Our Company > Contact us | Contact form is displayed | | ||
| Fill the form > Send | Message "Your message has been successfully sent to our team." is displayed | | ||
| BO > Customer Service > Customer Service > type data in *Email* field > click on *Search* button | Customer Service page is well displayed<br><br>First line of Customer Service section contains [[email protected]|mailto:[email protected]] <br><br>Reset button is displayed | | ||
| Click on *View* button | New customer Service page is displayed<br><br>The title Contains : filter by Email: [email protected] | | ||
| Go to FO > Contact us | Contact us form is displayed | | ||
| Fill the form with an other email adress,<br><br>Send | Message "Your message has been successfully sent to our team." is displayed | | ||
| BO > Customer Service > Customer Service | Customer Service page is well displayed | | ||
| Go to Customer service table and click on view of the last ID customer | New customer Service page is displayed<br><br>The title Contains : filter by Email: [email protected] | | ||
| Click on *Forward this discussion to another employee* button | A modal is displayed<br><br>Title of the modal : Forward this discussion<br><br>The modal contains a dropdown menu button | | ||
| Click on *Forward this discussion to an employee* dropdown menu button | Dropdown list of employees is displayed with default value : Choose<br><br>Forward button is disabled | | ||
| Select *Someone else* > Type data in fields > Click *FORWARD* button | * The modal disappears<br> * View page is displayed<br> * A new section is displayed with title : Your answer to [[email protected]|mailto:[email protected]]<br> * In Orders and messages timeline section the forwarded message is displayed with comment and destination mail ([email protected]) | | ||
| BO > Customer Service > Customer Service > type data in *Email* field > click on *Search* button | Customer Service page is well displayed<br><br>First line of Customer Service section contains [[email protected]|mailto:[email protected]] <br><br>Reset button is displayed | | ||
| Click on the arrow next *View* button > Click *Delete* > Click *Yes* on the modal | "Successful deletion" message is displayed<br><br>The message is not displayed in Customer Service message | | ||
| Select *Someone else* | A form with Email and Comment is displayed | | ||
| Fill the form and Click *FORWARD* button | * The modal disappears<br> * View page is displayed<br> * A new section is displayed with title : Your answer to [name]<br> * In Orders and messages timeline section the forwarded message is displayed with comment and destination mail ([email protected]) | |
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