feat(case type): adds support for auto closing cases (#5409)

* feat(case type): adds support for auto closing cases

* makes eslint happy

src/dispatch/case/flows.py

@@ -33,12 +33,13 @@
 from dispatch.storage.enums import StorageAction
 from dispatch.ticket import flows as ticket_flows
 
+from .enums import CaseResolutionReason, CaseStatus
 from .messaging import (
     send_case_created_notifications,
     send_case_rating_feedback_message,
     send_case_update_notifications,
 )
-from .models import Case, CaseStatus
+from .models import Case
 from .service import get
 
 log = logging.getLogger(__name__)
@@ -191,6 +192,26 @@ def update_conversation(case: Case, db_session: Session) -> None:
     )
 
 
+def case_auto_close_flow(case: Case, db_session: Session):
+    "Runs the case auto close flow."
+    # we mark the case as closed
+    case.resolution = "Auto closed via case type auto close configuration."
+    case.resolution_reason = CaseResolutionReason.user_acknowledge
+    case.status = CaseStatus.closed
+    db_session.add(case)
+    db_session.commit()
+
+    # we transition the case from the new to the closed state
+    case_triage_status_flow(
+        case=case,
+        db_session=db_session,
+    )
+    case_closed_status_flow(
+        case=case,
+        db_session=db_session,
+    )
+
+
 def case_new_create_flow(
     *,
     case_id: int,
@@ -253,6 +274,10 @@ def case_new_create_flow(
             log.warning("Case assignee not paged. No plugin of type oncall enabled.")
             return case
 
+    if case and case.case_type.auto_close:
+        # we transition the case to the closed state if its case type has auto close enabled
+        case_auto_close_flow(case=case, db_session=db_session)
+
     return case
 
 

src/dispatch/case/type/models.py

@@ -1,10 +1,11 @@
 from typing import List, Optional
 
-from pydantic import Field, validator, AnyHttpUrl
+from pydantic import AnyHttpUrl, Field, validator
 from sqlalchemy import JSON, Boolean, Column, ForeignKey, Integer, String
 from sqlalchemy.event import listen
 from sqlalchemy.ext.hybrid import hybrid_method
 from sqlalchemy.orm import relationship
+from sqlalchemy.sql import false
 from sqlalchemy.sql.schema import UniqueConstraint
 from sqlalchemy_utils import TSVectorType
 
@@ -27,6 +28,7 @@ class CaseType(ProjectMixin, Base):
     exclude_from_metrics = Column(Boolean, default=False)
     plugin_metadata = Column(JSON, default=[])
     conversation_target = Column(String)
+    auto_close = Column(Boolean, default=False, server_default=false())
 
     # the catalog here is simple to help matching "named entities"
     search_vector = Column(TSVectorType("name", regconfig="pg_catalog.simple"))
@@ -100,6 +102,7 @@ class CaseTypeBase(DispatchBase):
     project: Optional[ProjectRead]
     visibility: Optional[str] = Field(None, nullable=True)
     cost_model: Optional[CostModelRead] = None
+    auto_close: Optional[bool] = False
 
     @validator("plugin_metadata", pre=True)
     def replace_none_with_empty_list(cls, value):

src/dispatch/database/revisions/tenant/versions/2024-10-29_3edb0476365a.py

@@ -0,0 +1,31 @@
+"""Adds auto_close column to case_type model
+
+Revision ID: 3edb0476365a
+Revises: 24322617ce9a
+Create Date: 2024-10-29 13:26:29.001448
+
+"""
+
+import sqlalchemy as sa
+from alembic import op
+
+# revision identifiers, used by Alembic.
+revision = "3edb0476365a"
+down_revision = "24322617ce9a"
+branch_labels = None
+depends_on = None
+
+
+def upgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.add_column(
+        "case_type",
+        sa.Column("auto_close", sa.Boolean(), server_default=sa.text("false"), nullable=True),
+    )
+    # ### end Alembic commands ###
+
+
+def downgrade():
+    # ### commands auto generated by Alembic - please adjust! ###
+    op.drop_column("case_type", "auto_close")
+    # ### end Alembic commands ###

src/dispatch/static/dispatch/src/case/type/NewEditSheet.vue

@@ -114,9 +114,9 @@
               </v-col>
               <v-col cols="12">
                 <v-checkbox
-                  v-model="exclude_from_metrics"
-                  label="Exclude From Metrics"
-                  hint="Check if this case type should be excluded from all metrics."
+                  v-model="enabled"
+                  label="Enabled"
+                  hint="Determines whether this case type is available for new cases."
                 />
               </v-col>
               <v-col cols="12">
@@ -128,9 +128,16 @@
               </v-col>
               <v-col cols="12">
                 <v-checkbox
-                  v-model="enabled"
-                  label="Enabled"
-                  hint="Determines whether this case type is available for new cases."
+                  v-model="auto_close"
+                  label="Auto Close"
+                  hint="Check this if the case should be automatically closed after being created."
+                />
+              </v-col>
+              <v-col cols="12">
+                <v-checkbox
+                  v-model="exclude_from_metrics"
+                  label="Exclude From Metrics"
+                  hint="Check if this case type should be excluded from all metrics."
                 />
               </v-col>
               <v-col cols="12">
@@ -184,6 +191,7 @@ export default {
   computed: {
     ...mapFields("case_type", [
       "dialogs.showCreateEdit",
+      "selected.auto_close",
       "selected.case_template_document",
       "selected.conversation_target",
       "selected.cost_model",

src/dispatch/static/dispatch/src/case/type/Table.vue

@@ -51,10 +51,13 @@
                 {{ item.incident_type.name }}
               </v-chip>
             </template>
+            <template #item.enabled="{ value }">
+              <v-checkbox-btn :model-value="value" disabled />
+            </template>
             <template #item.default="{ value }">
               <v-checkbox-btn :model-value="value" disabled />
             </template>
-            <template #item.enabled="{ value }">
+            <template #item.auto_close="{ value }">
               <v-checkbox-btn :model-value="value" disabled />
             </template>
             <template #item.data-table-actions="{ item }">
@@ -103,8 +106,9 @@ export default {
         { title: "Visibility", value: "visibility", sortable: false },
         { title: "Oncall Service", value: "oncall_service.name", sortable: false },
         { title: "Incident Type", value: "incident_type.name", sortable: false },
-        { title: "Default", value: "default", sortable: true },
         { title: "Enabled", value: "enabled", sortable: true },
+        { title: "Default", value: "default", sortable: true },
+        { title: "Auto Close", value: "auto_close", sortable: true },
         { title: "", key: "data-table-actions", sortable: false, align: "end" },
       ],
     }

src/dispatch/static/dispatch/src/case/type/store.js

@@ -6,7 +6,9 @@ import SearchUtils from "@/search/utils"
 
 const getDefaultSelectedState = () => {
   return {
+    auto_close: null,
     case_template_document: null,
+    conversation_target: null,
     cost_model: null,
     default: false,
     description: null,
@@ -20,7 +22,6 @@ const getDefaultSelectedState = () => {
     plugin_metadata: [],
     project: null,
     slug: null,
-    conversation_target: null,
     visibility: null,
   }
 }

src/dispatch/static/dispatch/src/service/ServiceSelect.vue

@@ -16,7 +16,8 @@
     chips
     multiple
     closable-chips
-    ><template #append-item>
+  >
+    <template #append-item>
       <v-list-item v-if="more" @click="loadMore">
         <v-list-item-subtitle>Load More</v-list-item-subtitle>
       </v-list-item>