Merge pull request #16010 from MicrosoftDocs/main

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diff --git a/Teams/CQD-PSTN-report.md b/Teams/CQD-PSTN-report.md
@@ -1,7 +1,7 @@
 ---
 title: "Using the CQD PSTN Direct Routing report"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: siunies
 ms.date: 03/06/2020

diff --git a/Teams/QoS-in-Teams-clients.md b/Teams/QoS-in-Teams-clients.md
@@ -1,7 +1,7 @@
 ---
 title: Implement Quality of Service (QoS) in Microsoft Teams desktop clients on Windows
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.topic: article
 ms.service: msteams

diff --git a/Teams/QoS-in-Teams.md b/Teams/QoS-in-Teams.md
@@ -1,7 +1,7 @@
 ---
 title: Implement Quality of Service in Microsoft Teams
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.topic: article
 ms.service: msteams

diff --git a/Teams/add-change-remove-emergency-location-organization.md b/Teams/add-change-remove-emergency-location-organization.md
@@ -1,7 +1,7 @@
 ---
 title: Manage emergency locations
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: serdars
 ms.reviewer: jastark, roykuntz
 ms.date: 09/24/2024

diff --git a/Teams/add-change-remove-emergency-place-organization.md b/Teams/add-change-remove-emergency-place-organization.md
@@ -1,7 +1,7 @@
 ---
 title: Add places to emergency locations
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: jastark, roykuntz
 ms.date: 06/26/2023

diff --git a/Teams/assign-change-or-remove-a-phone-number-for-a-user.md b/Teams/assign-change-or-remove-a-phone-number-for-a-user.md
@@ -1,7 +1,7 @@
 ---
 title: "Manage phone numbers for users"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: julienp, roykuntz, jastark
 ms.date: 02/14/2024

diff --git a/Teams/call-park-and-retrieve.md b/Teams/call-park-and-retrieve.md
@@ -1,7 +1,7 @@
 ---
 title: "Call park and retrieve in Microsoft Teams"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 12/14/2023

diff --git a/Teams/caller-id-policies.md b/Teams/caller-id-policies.md
@@ -1,7 +1,7 @@
 ---
 title: Manage caller ID for users
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 03/26/2024
@@ -136,7 +136,7 @@ For more information on each policy, see [configure caller ID policies](#configu
 
       - **Resource account:** Set a resource account associated with an Auto Attendant or Call Queue.
 
-    If you choose **Resource account**, you're prompted to specify a resource account for the next field, called **Replace the caller ID with this resource account**. Only resource accounts with an assigned phone number will be displayed. If you just assigned a phone number to the resource account, it might take a few minutes before the resource account is available for selection.
+        If you choose **Resource account**, you're prompted to specify a resource account for the next field, called **Replace the caller ID with this resource account**. Only resource accounts with an assigned phone number will be displayed. If you just assigned a phone number to the resource account, it might take a few minutes before the resource account is available for selection.
 
 7. Select **Save**.
 

diff --git a/Teams/calling-plan-overview.md b/Teams/calling-plan-overview.md
@@ -1,7 +1,7 @@
 ---
 title: "Country/region availability - Audio Conferencing, Calling Plans"
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.reviewer: mikedav, jastark, oscarr
 ms.date: 11/29/2017

diff --git a/Teams/calling-plans-for-office-365.md b/Teams/calling-plans-for-office-365.md
@@ -1,7 +1,7 @@
 ---
 title: Microsoft Teams Calling Plans
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 08/05/2024

diff --git a/Teams/change-the-default-language-for-greetings-and-emails.md b/Teams/change-the-default-language-for-greetings-and-emails.md
@@ -1,7 +1,7 @@
 ---
 title: "Change the default language for greetings and emails"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: jenstr
 ms.date: 11/28/2017

diff --git a/Teams/cloud-voice-landing-page.md b/Teams/cloud-voice-landing-page.md
@@ -1,7 +1,7 @@
 ---
 title: Plan your voice solution in Microsoft Teams
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.date: 08/03/2023
 ms.topic: article
@@ -15,7 +15,7 @@ ms.collection:
   - m365solution-scenario
   - highpri
   - Tier1
-ms.reviewer: crowe
+ms.reviewer: scottfrancis
 f1.keywords:
 - CSH
 ms.custom: 
@@ -98,7 +98,7 @@ This article introduces the following Teams Phone key features and functionality
 - [Cloud Voicemail](#cloud-voicemail)
 - [Calling identity](#calling-identity)
 
-![Diagram 3 shows Teams Phone contains Auto attendants and call queries, Cloud voicemail, and Calling identity.](media/phone-system-contains.png)
+  ![Diagram 3 shows Teams Phone contains Auto attendants and call queries, Cloud voicemail, and Calling identity.](media/phone-system-contains.png)
 
 For information about all Teams Phone features, and how to set up Teams Phone, see the following articles:
 

diff --git a/Teams/cloud-voice-network-settings.md b/Teams/cloud-voice-network-settings.md
@@ -1,7 +1,7 @@
 ---
 title: Network settings for cloud voice features
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.topic: conceptual
 ms.reviewer: roykuntz

diff --git a/Teams/configure-dynamic-emergency-calling.md b/Teams/configure-dynamic-emergency-calling.md
@@ -1,7 +1,7 @@
 ---
 title: Configure dynamic emergency calling
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.topic: article
 ms.service: msteams

diff --git a/Teams/considerations-calling-plan.md b/Teams/considerations-calling-plan.md
@@ -1,7 +1,7 @@
 ---
 title: Considerations for Calling Plans
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 05/08/2024

diff --git a/Teams/considerations-direct-routing.md b/Teams/considerations-direct-routing.md
@@ -1,7 +1,7 @@
 ---
 title: Considerations for Direct Routing
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 05/08/2024

diff --git a/Teams/considerations-operator-connect.md b/Teams/considerations-operator-connect.md
@@ -1,7 +1,7 @@
 ---
 title: Considerations for Operator Connect
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 05/08/2024

diff --git a/Teams/considerations-teams-phone-mobile.md b/Teams/considerations-teams-phone-mobile.md
@@ -1,7 +1,7 @@
 ---
 title: Considerations for Teams Phone Mobile
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 05/08/2024

diff --git a/Teams/create-and-manage-dial-plans.md b/Teams/create-and-manage-dial-plans.md
@@ -1,7 +1,7 @@
 ---
 title: "Create and manage dial plans"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: mikedav, roykuntz, jastark
 ms.date: 02/22/2024

diff --git a/Teams/emergency-calling-security-desk-notifications.md b/Teams/emergency-calling-security-desk-notifications.md
@@ -1,7 +1,7 @@
 ---
 title: Configure security desk notifications
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: roykuntz
 ms.date: 05/03/2024

diff --git a/Teams/emergency-calling-terms-and-conditions.md b/Teams/emergency-calling-terms-and-conditions.md
@@ -1,7 +1,7 @@
 ---
 title: "Emergency calling terms and conditions"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: mikedav, roykuntz, jastark
 ms.date: 11/28/2017

diff --git a/Teams/emergency-numbers-reference.md b/Teams/emergency-numbers-reference.md
@@ -1,8 +1,8 @@
 ---
 ms.date: 05/01/2024
 title: Emergency numbers country reference
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: pavellatif
 ms.topic: article

diff --git a/Teams/getting-phone-numbers-for-your-users.md b/Teams/getting-phone-numbers-for-your-users.md
@@ -1,7 +1,7 @@
 ---
 title: "Get phone numbers for your users"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: mikedav, roykuntz, jastark
 ms.date: 08/29/2023

diff --git a/Teams/here-s-what-you-get-with-phone-system.md b/Teams/here-s-what-you-get-with-phone-system.md
@@ -2,8 +2,8 @@
 title: "Teams Phone features"
 ms.reviewer: 
 ms.date: 08/15/2023
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 msreviewer: jastarck, roykuntz
 ms.topic: conceptual

diff --git a/Teams/how-many-phone-numbers-can-you-get.md b/Teams/how-many-phone-numbers-can-you-get.md
@@ -1,7 +1,7 @@
 ---
 title: "How many telephone numbers can you get?"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: davlick, roykuntz, jastark
 ms.date: 03/13/2024

diff --git a/Teams/ip-relay-canada-email-signup.md b/Teams/ip-relay-canada-email-signup.md
@@ -1,7 +1,7 @@
 ---
 title: "IP Relay in Canada"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: 
 ms.date: 04/04/2018

diff --git a/Teams/ip-relay-canada-user-guide.md b/Teams/ip-relay-canada-user-guide.md
@@ -1,7 +1,7 @@
 ---
 title: "IP Relay in Canada - user guide"
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: 
 ms.date: 11/17/2023

diff --git a/Teams/languages-for-voicemail-greetings-and-messages.md b/Teams/languages-for-voicemail-greetings-and-messages.md
@@ -1,7 +1,7 @@
 ---
 title: "Teams languages for voicemail greetings and messages"
-author: CarolynRowe 
-ms.author: crowe 
+author: sfrancis206
+ms.author: scottfrancis 
 manager: pamgreen
 ms.reviewer: colongma
 ms.date: 05/19/2021

diff --git a/Teams/legacy-login-issues.md b/Teams/legacy-login-issues.md
@@ -1,8 +1,8 @@
 ---
 title: Issues receiving messages and calls on legacy systems in Teams
 ms.reviewer: 
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.date: 05/29/2020
 ms.topic: troubleshooting

diff --git a/Teams/location-based-routing-configure-network-settings-india.md b/Teams/location-based-routing-configure-network-settings-india.md
@@ -1,7 +1,7 @@
 ---
 title: Configure network settings - Location-Based Routing
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.topic: article
 ms.reviewer: roykuntz

diff --git a/Teams/location-based-routing-configure-network-settings.md b/Teams/location-based-routing-configure-network-settings.md
@@ -1,7 +1,7 @@
 ---
 title: Configure network settings - Location-Based Routing
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.topic: article
 ms.reviewer: roykuntz

diff --git a/Teams/location-based-routing-enable.md b/Teams/location-based-routing-enable.md
@@ -1,7 +1,7 @@
 ---
 title: Enable Location-Based Routing for Direct Routing
-ms.author: crowe
-author: CarolynRowe
+ms.author: scottfrancis
+author: sfrancis206
 manager: pamgreen
 ms.topic: article
 ms.reviewer: roykuntz

diff --git a/Teams/location-based-routing-india-plan.md b/Teams/location-based-routing-india-plan.md
@@ -1,7 +1,7 @@
 ---
 title: Plan Location-Based Routing for Operator Connect for India
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.topic: conceptual
 ms.service: msteams

diff --git a/Teams/location-based-routing-plan.md b/Teams/location-based-routing-plan.md
@@ -1,7 +1,7 @@
 ---
 title: Plan Location-Based Routing for Direct Routing
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.topic: conceptual
 ms.service: msteams

diff --git a/Teams/location-based-routing-scenarios.md b/Teams/location-based-routing-scenarios.md
@@ -1,15 +1,15 @@
 ---
 title: Scenarios for Location-Based Routing for Direct Routing 
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.topic: conceptual
 ms.service: msteams
 audience: admin
 ms.reviewer: roykuntz
 ms.date: 08/10/2023
 search.appverid: MET150
-description: Learn how to plan Location-Based Routing for Teams Phone Direct Routing.
+description: Learn different scenarios for Location-Based Routing for Direct Routing.
 ms.localizationpriority: medium
 f1.keywords:
 - NOCSH

diff --git a/Teams/manage-bridge-settings.md b/Teams/manage-bridge-settings.md
@@ -1,7 +1,7 @@
 ---
 title: Manage bridge settings in Teams
-author: CarolynRowe
-ms.author: crowe
+author: sfrancis206
+ms.author: scottfrancis
 manager: pamgreen
 ms.reviewer: 
 ms.date: 09/04/2020