Merge pull request #1855 from MicrosoftDocs/main

Add item for bad update causing WV2 runtime to not be installed

hololens/hololens-troubleshooting.md

@@ -35,6 +35,7 @@ This article describes how to resolve several common HoloLens issues.
 
 ##### Known Issues
 
+- [Bad update may leave device without WebView2 runtime installed](#bad-update-may-leave-device-without-webview2-runtime-installed)
 - [Users may be unable to cleanup temporary files completely](#users-may-be-unable-to-cleanup-temporary-files-completely)
 - [Sometimes the Store app won't open after an OS update](#sometimes-the-store-app-wont-open-after-an-os-update)
 - [After successful network connection users may receive incorrect error regarding internet connectivity during initial device setup](#after-successful-network-connection-users-may-receive-incorrect-error-regarding-internet-connectivity-during-initial-device-setup)
@@ -201,6 +202,12 @@ Workarounds before the fix:
 
 [Back to list](#list)
 
+## Bad update may leave device without WebView2 runtime installed
+
+Sometimes, a bad update may leave a user's device without the WebView2 runtime installed. The result is that the user is not able to use any WebView2 apps. Note that users may still use Edge.
+
+As a workaround, the user can install the runtime through Device Portal from this [direct link to download the WebView2 Runtime's MSIX](https://go.microsoft.com/fwlink/?linkid=2270343).
+
 ## Users may be unable to cleanup temporary files completely
 
 Some temp files are not cleaned up completely.  Users are not able to free up all temporary files via the Storage setting page in the Settings app.