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Learn Build Service GitHub App authored and Learn Build Service GitHub App committed Dec 3, 2024
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---
title: Surface accessories driver and firmware lifecycle
description: This article provides detailed lifecycle information to help plan and manage deployment of Surface accessories.
description: Learn about the Surface accessories driver & firmware lifecycle, including update timelines and end-of-servicing dates for each accessory.
ms.service: surface
ms.localizationpriority: high
author: coveminer
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2 changes: 1 addition & 1 deletion surface/surface-advanced-exchange-replacement.md
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---
title: Advanced Exchange replacement for Surface devices
description: This article explains how to use Advanced Exchange to service or repair eligible Surface devices.
description: Get a replacement Surface device fast with Advanced Exchange. Includes prepaid shipping & a 10-day return window. Learn more.
ms.service: windows-11
ms.localizationpriority: medium
author: coveminer
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8 changes: 4 additions & 4 deletions surface/surface-autopilot-registration-support.md
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title: Surface Registration Support for Windows Autopilot
description: This article describes the requirements for submitting Autopilot registration requests to Microsoft Support.
description: Register Surface devices for Windows Autopilot easily via Microsoft Support. Covers registration, hash requests, and deregistration.
ms.service: surface
ms.localizationpriority: medium
author: coveminer
Expand All @@ -21,15 +21,15 @@ A simplified process of registering Surface devices for Windows Autopilot deploy
- **Surface Device Hardware Hash Request.** Submits request to Microsoft Support to provide you with hardware hashes that customers or CSPs can use to self-register devices via Microsoft Intune or the Microsoft Partner Center.
- **Surface Device Autopilot Deregistration.** Submits request to delete devices from Windows Autopilot, typically used in device end of life scenarios.

See the following table for details of the information you will need to collect prior to submitting registration requests to Microsoft Support. For the official System Model names of all Surface devices, refer to [Surface System SKU reference](surface-system-sku-reference.md).
See the following table for details of the information you need to collect before submitting registration requests to Microsoft Support. For the official System Model names of all Surface devices, refer to [Surface System SKU reference](surface-system-sku-reference.md).

**Table 1. Required information for Autopilot registration requests**

| Required information | Description | Autopilot Registration | Hardware Hash Request | Autopilot<br>Deregistration |
| -------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------- | --------------------- | --------------------------- |
| **Microsoft Entra tenant ID** | Your Microsoft Entra tenant ID is a globally unique identifier (GUID) that is different than your organization name or domain.<br> <br>To find your Tenant ID sign into the Azure Portal [here](https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Properties). | Y | N | Y |
| **Microsoft Entra tenant ID** | Your Microsoft Entra tenant ID is a globally unique identifier (GUID) that is different than your organization name or domain.<br> <br>To find your Tenant ID sign into the Azure portal [here](https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Properties). | Y | N | Y |
| **Microsoft Entra Domain Name** | Your top-level domain name; for example, contoso.com. | Y | N | Y |
| **Proof of ownership** | Verify proof of ownership by uploading the original bill of sale or invoice in PDF format. Screenshots are not accepted.<br> <br>The bill of sale or invoice must include the following:<br>Device serial numbers.<br>Company name. | Y | Y | Y |
| **Proof of ownership** | Verify proof of ownership by uploading the original bill of sale or invoice in PDF format. Screenshots aren't accepted.<br> <br>The bill of sale or invoice must include the following:<br>Device serial numbers.<br>Company name. | Y | Y | Y |
| **Device serial numbers** | Upload Excel file in CSV format with each device serial number in a new line. | Y | Y | Y |

## Submit support requests
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2 changes: 1 addition & 1 deletion surface/surface-book-gpu-overview.md
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---
title: Surface Book 3 GPU technical overview
description: This article provides a technical evaluation of GPU capabilities across Surface Book 3 models.
description: Explore GPU configurations in Surface Book 3, from Intel Iris to NVIDIA RTX 3000, tailored for creators, gamers, and professionals.
ms.service: surface
ms.localizationpriority: medium
author: coveminer
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16 changes: 8 additions & 8 deletions surface/surface-diagnostic-toolkit-business.md
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---
title: Surface Diagnostic Toolkit for Business
description: This topic explains how to deploy and use the Surface Diagnostic Toolkit for Business, which enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices.
description: Troubleshoot Surface devices with the Diagnostic Toolkit for Business. Customize, test, and resolve issues across your network efficiently.
ms.service: surface
ms.localizationpriority: medium
author: coveminer
ms.author: chauncel
ms.topic: how-to
ms.date: 10/25/2021
ms.date: 12/02/2024
ms.reviewer: chauncel
manager: frankbu
appliesto:
Expand Down Expand Up @@ -64,15 +64,15 @@ To create an SDT package that you can distribute to users in your organization:
- For Intel/AMD devices, download: **Surface_Diagnostic_Toolkit_for_Business_v2.193.139.0.msi**.
- For ARM devices, download: **Surface_Diagnostic_Toolkit_for_Business_v2.193.139.0_x86.msi**.

3. Copy the .msi file to a preferred location on your Surface device, such as Desktop.The SDT setup wizard appears, as shown in Figure 1. Click **Next**.
3. Copy the .msi file to a preferred location on your Surface device, such as Desktop.The SDT setup wizard appears, as shown in Figure 1. Select **Next**.

>[!NOTE]
>If the setup wizard does not appear, ensure that you are signed into the Administrator account on your computer.
![Screenshot that shows the start of the Surface Diagnostic Toolkit setup wizard.](images/sdt-1.png)<br/>
*Figure 1. Surface Diagnostic Toolkit setup wizard*

4. When the SDT setup wizard appears, click **Next**, and accept the End User License Agreement (EULA).
4. When the SDT setup wizard appears, select **Next**, and accept the End User License Agreement (EULA).

5. On the Install Options screen, change the default install location if desired.

Expand All @@ -83,7 +83,7 @@ To create an SDT package that you can distribute to users in your organization:
![Screenshot that shows selection of Install Options: Advanced.](images/sdt-install.png)

7. Click **Next** and then click **Install**.
7. Select **Next**, and then select **Install**.

## Installing using the command line

Expand Down Expand Up @@ -119,9 +119,9 @@ In addition to the .exe file, SDT installs a JSON file and an admin.dll file (mo

Creating a custom package allows you to target the tool to specific known issues.

1. Click **Start > Run**, enter **Surface** and then click **Surface Diagnostic Toolkit for Business**.
1. Select **Start > Run**, enter **Surface**, and then select **Surface Diagnostic Toolkit for Business**.

2. When the tool opens, click **Create Custom Package**, as shown in Figure 3.
2. When the tool opens, select **Create Custom Package**, as shown in Figure 3.

![Create custom package option.](images/sdt-3.png)<br/>
*Figure 3. Create custom package*
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### Collecting logs and saving package page

You can select to run a wide range of logs across applications, drivers, hardware, and the operating system. Click the appropriate area and select from the menu of available logs. You can then save the package to a software distribution point or equivalent location that users can access.
You can select to run a wide range of logs across applications, drivers, hardware, and the operating system. Select the appropriate area, and select from the menu of available logs. You can then save the package to a software distribution point or equivalent location that users can access.

![Select log options.](images/sdt-7.png)<br/>
*Figure 7. Log option and save package*
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2 changes: 1 addition & 1 deletion surface/surface-diagnostic-toolkit-command-line.md
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---
title: Run command-line app console with Surface Diagnostic Toolkit for Business
description: How to run Surface Diagnostic Toolkit in a command console.
description: Run Surface Diagnostic Toolkit via command line to collect logs, run diagnostics, and check updates or warranty info. Ideal for IT admins.
ms.service: surface
author: coveminer
ms.author: chauncel
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4 changes: 2 additions & 2 deletions surface/surface-diagnostic-toolkit-desktop-mode.md
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---
title: Use Surface Diagnostic Toolkit for Business in desktop mode
description: How to use SDT to help users in your organization run the tool to identify and diagnose issues with the Surface device as well as submit Support requests directly from the tool.
description: Use Surface Diagnostic Toolkit in desktop mode to diagnose and resolve hardware or software issues and submit support requests efficiently.
ms.service: surface
author: coveminer
ms.author: chauncel
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# Use Surface Diagnostic Toolkit for Business in desktop mode

This topic explains how to use the Surface Diagnostic Toolkit (SDT) to help users in your organization run the tool to identify and diagnose issues with their Surface device as well as submit Support requests directly from the tool.
This article explains how to use the Surface Diagnostic Toolkit (SDT) to help users in your organization run the tool to identify and diagnose issues with their Surface device as well as submit Support requests directly from the tool.

Successfully running SDT can quickly determine if a reported issue is caused by failed hardware or user error. For a list of supported Surface devices in SDT, refer to [Deploy Surface Diagnostic Toolkit for Business](surface-diagnostic-toolkit-business.md).

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2 changes: 1 addition & 1 deletion surface/surface-dock-firmware-update.md
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---
title: Microsoft Surface Dock 1 Firmware Update
description: This article explains how to use Microsoft Surface Dock Firmware Update to install and manage firmware on the original Surface Dock 1. When installed on your Surface device, it updates Surface Dock 1 devices attached to your Surface device.
description: Manage firmware updates for Surface Dock 1 with the Surface Dock Firmware Update tool. Includes manual and network deployment options.
ms.localizationpriority: medium
ms.service: surface
author: coveminer
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