Update feedback form URL and content

This updates the content related to the feedback form and updates any links to the form.
DFE-Digital · Jul 3, 2024 · fa4b364 · fa4b364
1 parent 0aab3d6
commit fa4b364
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Showing 9 changed files with 22 additions and 11 deletions.
diff --git a/app/views/shared/_help_us_to_improve_this_service.html.erb b/app/views/shared/_help_us_to_improve_this_service.html.erb
@@ -1,7 +1,6 @@
-<aside class="govuk-!-margin-top-6">
-  <h2 class="govuk-heading-s">Help us to improve this service</h2>
+<h2 class="govuk-heading-m">Help us to improve this service</h2>
 
-  <p class="govuk-body">
-    Please <%= govuk_link_to "give us feedback", t("service.feedback_url") %> about your experience of using this service. It should take less than 2 minutes to complete.
-  </p>
-</aside>
+<p class="govuk-body">
+  We’re always looking for ways to improve the apply for QTS service.
+  If you’d like to share your experiences, please complete this <%= govuk_link_to "feedback form", t("service.feedback_url"), new_tab: true %>.
+</p>
diff --git a/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb b/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb
@@ -0,0 +1,3 @@
+## Help us to improve this service
+
+We’re always looking for ways to improve the apply for QTS service. If you’d like to share your experiences, please complete this [feedback form](<%= t("service.feedback_url") %>).
diff --git a/app/views/teacher_interface/application_forms/show/_awarded.html.erb b/app/views/teacher_interface/application_forms/show/_awarded.html.erb
@@ -45,3 +45,5 @@
   <li>create a profile which allows schools to find and invite you to apply for their jobs</li>
   <li>read advice for jobseekers</li>
 </ul>
+
+<%= render "shared/help_us_to_improve_this_service" %>
diff --git a/app/views/teacher_interface/application_forms/show/_declined.html.erb b/app/views/teacher_interface/application_forms/show/_declined.html.erb
@@ -50,3 +50,5 @@
 
   <p class="govuk-body">If you are not satisfied with the outcome of the decision review, you can request a final formal appeal to a senior Teacher Qualification Manager.</p>
 <% end %>
+
+<%= render "shared/help_us_to_improve_this_service" %>
diff --git a/app/views/teacher_interface/application_forms/show/_submitted.html.erb b/app/views/teacher_interface/application_forms/show/_submitted.html.erb
@@ -34,11 +34,10 @@
   <p class="govuk-body">We will contact you with a final QTS application decision once all checks and verifications have been completed.</p>
 
   <%= render "shared/employment_warning" %>
-<% end %>
 
-<% unless qualification_consent_submitted %>
   <%= render "shared/help_us_to_improve_this_service" %>
 
-  <h2 class="govuk-heading-s">If you have any questions, contact:</h2>
+  <h2 class="govuk-heading-m">If you have any questions, contact:</h2>
   <p class="govuk-body"><%= govuk_link_to t("service.email.enquiries"), email_path("enquiries") %></p>
+  <p class="govuk-body">We aim to respond within 5 working days. Please note we will not be able to give you progress updates on your application.</p>
 <% end %>
diff --git a/app/views/teacher_mailer/application_awarded.text.erb b/app/views/teacher_mailer/application_awarded.text.erb
@@ -44,4 +44,6 @@ The service is free and is used by English schools to list their teaching roles.
 - create a profile which allows schools to find and invite you to apply for their jobs
 - read advice for jobseekers
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/app/views/teacher_mailer/application_declined.text.erb b/app/views/teacher_mailer/application_declined.text.erb
@@ -46,4 +46,6 @@ Your request for review must be received within 28 days of receipt of the decisi
 Email your request for review, including the information required as above to [<%= t("service.email.enquiries") %>](mailto:<%= t("service.email.enquiries") %>).
 <% end %>
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/app/views/teacher_mailer/application_received.text.erb b/app/views/teacher_mailer/application_received.text.erb
@@ -6,7 +6,7 @@ Dear <%= application_form_full_name(@application_form) %>,
 
 <% if @application_form.teaching_authority_provides_written_statement %>
 We are waiting to receive the written evidence you’ve requested from your teaching authority.
-<% end %> 
+<% end %>
 
 # What happens next
 
@@ -22,4 +22,6 @@ We will contact you with a decision about your QTS application when the assessme
 
 <%= render "shared/teacher_mailer/any_questions_contact" %>
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/config/locales/en.yml b/config/locales/en.yml
@@ -17,7 +17,7 @@ en:
 
     url: https://apply-for-qts-in-england.education.gov.uk
 
-    feedback_url: https://forms.office.com/e/P70VPi8Ev1
+    feedback_url: https://qualtricsxmwx9pc46ph.qualtrics.com/jfe/form/SV_3UfuZkRPVYXAHRk
 
   teacher:
     registration:
Original file line number	Diff line number	Diff line change
		@@ -0,0 +1,3 @@
		## Help us to improve this service

		We’re always looking for ways to improve the apply for QTS service. If you’d like to share your experiences, please complete this [feedback form](<%= t("service.feedback_url") %>).
Original file line number	Diff line number	Diff line change
Expand Up		@@ -50,3 +50,5 @@

		<p class="govuk-body">If you are not satisfied with the outcome of the decision review, you can request a final formal appeal to a senior Teacher Qualification Manager.</p>
		<% end %>

		<%= render "shared/help_us_to_improve_this_service" %>