Merge pull request #2281 from DFE-Digital/feedback-form-links

Update feedback form
DFE-Digital · Jul 5, 2024 · 7ab04f2 · 7ab04f2
2 parents c63e2bd + 0c20728
commit 7ab04f2
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diff --git a/app/views/layouts/application.html.erb b/app/views/layouts/application.html.erb
@@ -38,7 +38,7 @@
 
           <span class="govuk-phase-banner__text">
             <% if HostingEnvironment.production? %>
-              This is a new service - <%= link_to "your feedback will help us to improve it", yield(:feedback_url).presence || t("service.form.feedback") %>.
+              This is a new service - <%= link_to "your feedback will help us to improve it", t("service.feedback_url") %>.
             <% else %>
               This is a ‘<%= HostingEnvironment.phase %>’ version of the service.
             <% end %>

diff --git a/app/views/shared/_help_us_to_improve_this_service.html.erb b/app/views/shared/_help_us_to_improve_this_service.html.erb
@@ -1,23 +1,6 @@
-<% show_feedback ||= false %>
+<h2 class="govuk-heading-m">Help us to improve this service</h2>
 
-<aside class="govuk-!-margin-top-6">
-  <h2 class="govuk-heading-s">Help us to improve this service</h2>
-
-  <% if show_feedback %>
-    <p class="govuk-body">
-      Please <%= govuk_link_to "give us feedback", t("service.form.feedback") %> about your experience of using this service. It should take less than 2 minutes to complete.
-    </p>
-  <% end %>
-
-  <p class="govuk-body">
-    We're always trying to improve this service and boost teacher recruitment from overseas. So we'd like to talk to people about their experience of using this service.
-  </p>
-
-  <p class="govuk-body">
-    If you’d like to help, please <%= govuk_link_to "complete this short form", t("service.form.research") %>.
-  </p>
-
-  <p class="govuk-body">
-    If you match our search criteria, we'll invite you to take part in research.
-  </p>
-</aside>
+<p class="govuk-body">
+  We’re always looking for ways to improve the apply for QTS service.
+  If you’d like to share your experiences, please complete this <%= govuk_link_to "feedback form", t("service.feedback_url"), new_tab: true %>.
+</p>
diff --git a/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb b/app/views/shared/teacher_mailer/_help_us_to_improve_this_service.text.erb
@@ -1,9 +1,3 @@
-# Help us improve this service
+## Help us to improve this service
 
-We’re always trying to improve this service and boost teacher recruitment from overseas. So we’d like to talk to people about their experience of using this service.
-
-If you’d like to help, please complete this form:
-
-<%= t("service.form.research") %>
-
-If you match our search criteria, we’ll invite you to take part in research.
+We’re always looking for ways to improve the apply for QTS service. If you’d like to share your experiences, please complete this [feedback form](<%= t("service.feedback_url") %>).
diff --git a/app/views/static/privacy.md b/app/views/static/privacy.md
@@ -101,7 +101,7 @@ They'll add the following data to the database of qualified teachers:
 
 We use some user data to improve our services. For example, we’ll look at any feedback you give us about our services so we can improve them.
 
-We may contact you to ask if you’d like to participate in user research. This helps us improve our services and policies. You do not have to participate, and choosing to participate or not will not affect your application in any way. You can opt out of being contacted for user research at any time using the form below – you’ll still receive all other communications about your application. [Opt out of the user research database](<%= t("service.form.opt_out_research") %>).
+We may contact you to ask if you’d like to participate in user research. This helps us improve our services and policies. You do not have to participate, and choosing to participate or not will not affect your application in any way.
 
 ## Getting insight to make government policy better
 

diff --git a/app/views/teacher_interface/application_forms/show/_awarded.html.erb b/app/views/teacher_interface/application_forms/show/_awarded.html.erb
@@ -45,3 +45,5 @@
   <li>create a profile which allows schools to find and invite you to apply for their jobs</li>
   <li>read advice for jobseekers</li>
 </ul>
+
+<%= render "shared/help_us_to_improve_this_service" %>
diff --git a/app/views/teacher_interface/application_forms/show/_declined.html.erb b/app/views/teacher_interface/application_forms/show/_declined.html.erb
@@ -50,3 +50,5 @@
 
   <p class="govuk-body">If you are not satisfied with the outcome of the decision review, you can request a final formal appeal to a senior Teacher Qualification Manager.</p>
 <% end %>
+
+<%= render "shared/help_us_to_improve_this_service" %>
diff --git a/app/views/teacher_interface/application_forms/show/_submitted.html.erb b/app/views/teacher_interface/application_forms/show/_submitted.html.erb
@@ -34,11 +34,10 @@
   <p class="govuk-body">We will contact you with a final QTS application decision once all checks and verifications have been completed.</p>
 
   <%= render "shared/employment_warning" %>
-<% end %>
 
-<% unless qualification_consent_submitted %>
-  <%= render "shared/help_us_to_improve_this_service", show_feedback: true %>
+  <%= render "shared/help_us_to_improve_this_service" %>
 
-  <h2 class="govuk-heading-s">If you have any questions, contact:</h2>
+  <h2 class="govuk-heading-m">If you have any questions, contact:</h2>
   <p class="govuk-body"><%= govuk_link_to t("service.email.enquiries"), email_path("enquiries") %></p>
+  <p class="govuk-body">We aim to respond within 5 working days. Please note we will not be able to give you progress updates on your application.</p>
 <% end %>
diff --git a/app/views/teacher_interface/reference_requests/edit.html.erb b/app/views/teacher_interface/reference_requests/edit.html.erb
@@ -1,5 +1,4 @@
 <% content_for :page_title, t(".title") %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <h1 class="govuk-heading-xl"><%= t(".title") %></h1>
 

diff --git a/app/views/teacher_interface/reference_requests/edit_additional_information.html.erb b/app/views/teacher_interface/reference_requests/edit_additional_information.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.label.teacher_interface_reference_request_additional_information_response_form.additional_information_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: additional_information_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_children.html.erb b/app/views/teacher_interface/reference_requests/edit_children.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_children_response_form.children_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: children_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_contact.html.erb b/app/views/teacher_interface/reference_requests/edit_contact.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t(".title"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: contact_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_dates.html.erb b/app/views/teacher_interface/reference_requests/edit_dates.html.erb
@@ -13,7 +13,6 @@
 
 <% content_for :page_title, title_with_error_prefix(title, error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: dates_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_hours.html.erb b/app/views/teacher_interface/reference_requests/edit_hours.html.erb
@@ -2,7 +2,6 @@
 
 <% content_for :page_title, title_with_error_prefix(title, error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: hours_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_lessons.html.erb b/app/views/teacher_interface/reference_requests/edit_lessons.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_lessons_response_form.lessons_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: lessons_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_misconduct.html.erb b/app/views/teacher_interface/reference_requests/edit_misconduct.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_misconduct_response_form.misconduct_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: misconduct_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_reports.html.erb b/app/views/teacher_interface/reference_requests/edit_reports.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_reports_response_form.reports_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: reports_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/edit_satisfied.html.erb b/app/views/teacher_interface/reference_requests/edit_satisfied.html.erb
@@ -1,6 +1,5 @@
 <% content_for :page_title, title_with_error_prefix(t("helpers.legend.teacher_interface_reference_request_satisfied_response_form.satisfied_response"), error: @form.errors.any?) %>
 <% content_for :back_link_url, back_history_path(default: teacher_interface_reference_request_path) %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <%= form_with model: @form, url: satisfied_teacher_interface_reference_request_path do |f| %>
   <%= f.govuk_error_summary %>

diff --git a/app/views/teacher_interface/reference_requests/show.html.erb b/app/views/teacher_interface/reference_requests/show.html.erb
@@ -1,5 +1,4 @@
 <% content_for :page_title, t(".title") %>
-<% content_for :feedback_url, t("service.form.referee_feedback") %>
 
 <% if @reference_request.received? %>
   <%= govuk_panel(title_text: "You’ve successfully submitted your response") %>
@@ -8,20 +7,6 @@
 
   <p class="govuk-body">The QTS assessor will now review your response and continue their review of the applicant.</p>
 
-  <h3 class="govuk-heading-s">Help us to improve this service</h3>
-
-  <p class="govuk-body">
-    We're always trying to improve this service and boost teacher recruitment from overseas. So we'd like to talk to people about their experience of using this service.
-  </p>
-
-  <p class="govuk-body">
-    If you'd like to help, please <%= govuk_link_to "complete this short form", t("service.form.referee_research") %>.
-  </p>
-
-  <p class="govuk-body">
-    If you match our search criteria, we'll invite you to take part in research.
-  </p>
-
   <p class="govuk-body">You do not need to do anything else. You can now close this page.</p>
 <% else %>
   <h1 class="govuk-heading-xl"><%= t("service.name.teacher") %></h1>

diff --git a/app/views/teacher_mailer/application_awarded.text.erb b/app/views/teacher_mailer/application_awarded.text.erb
@@ -44,4 +44,6 @@ The service is free and is used by English schools to list their teaching roles.
 - create a profile which allows schools to find and invite you to apply for their jobs
 - read advice for jobseekers
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/app/views/teacher_mailer/application_declined.text.erb b/app/views/teacher_mailer/application_declined.text.erb
@@ -46,4 +46,6 @@ Your request for review must be received within 28 days of receipt of the decisi
 Email your request for review, including the information required as above to [<%= t("service.email.enquiries") %>](mailto:<%= t("service.email.enquiries") %>).
 <% end %>
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/app/views/teacher_mailer/application_received.text.erb b/app/views/teacher_mailer/application_received.text.erb
@@ -6,7 +6,7 @@ Dear <%= application_form_full_name(@application_form) %>,
 
 <% if @application_form.teaching_authority_provides_written_statement %>
 We are waiting to receive the written evidence you’ve requested from your teaching authority.
-<% end %> 
+<% end %>
 
 # What happens next
 
@@ -22,4 +22,6 @@ We will contact you with a decision about your QTS application when the assessme
 
 <%= render "shared/teacher_mailer/any_questions_contact" %>
 
+<%= render "shared/teacher_mailer/help_us_to_improve_this_service" %>
+
 <%= render "shared/teacher_mailer/footer" %>
diff --git a/config/locales/en.yml b/config/locales/en.yml
@@ -17,12 +17,7 @@ en:
 
     url: https://apply-for-qts-in-england.education.gov.uk
 
-    form:
-      feedback: https://forms.office.com/e/P70VPi8Ev1
-      opt_out_research: https://forms.office.com/e/LiNd47gbde
-      referee_feedback: https://forms.office.com/e/kuDa4nsySt
-      referee_research: https://forms.office.com/e/YhQmMgRNZM
-      research: https://forms.office.com/e/dTGEjsTN72
+    feedback_url: https://qualtricsxmwx9pc46ph.qualtrics.com/jfe/form/SV_3UfuZkRPVYXAHRk
 
   teacher:
     registration:
Original file line number	Diff line number	Diff line change
Expand Up		@@ -50,3 +50,5 @@

		<p class="govuk-body">If you are not satisfied with the outcome of the decision review, you can request a final formal appeal to a senior Teacher Qualification Manager.</p>
		<% end %>

		<%= render "shared/help_us_to_improve_this_service" %>