This repository has been archived by the owner on Jun 22, 2023. It is now read-only.
Guided ticket creation
Past due by almost 11 years
0% complete
To (with ability to easily view contact Ubersmith and Contegix permissions)
- Ubersmith (Profile, billing Information, Manage Contacts, Receive Billing Email, Invoices, Orders, Quotes, Own Tickets, Other’s Tickets, Submit New tickets)
- Contegix (Billing, Colocation DC Access, Sales)
cc
Priority
Department (Default to Support)
Client Information (General Acc…
To (with ability to easily view contact Ubersmith and Contegix permissions)
- Ubersmith (Profile, billing Information, Manage Contacts, Receive Billing Email, Invoices, Orders, Quotes, Own Tickets, Other’s Tickets, Submit New tickets)
- Contegix (Billing, Colocation DC Access, Sales)
cc
Priority
Department (Default to Support)
Client Information (General Account Instructions, Account Ownership, Salesperson, Shell Restriction?, and Tags)
Device (When selected, display Device Status, Management Level, Device Specific Instructions, Device Type/Model, IPs, Tags)
Ticket Types (Required)
Ticket Category
Purpose
Impact
Jira Parent Ticket ID