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This repository has been archived by the owner on Jun 22, 2023. It is now read-only.

Guided ticket creation

Past due by almost 11 years 0% complete

To (with ability to easily view contact Ubersmith and Contegix permissions)

  • Ubersmith (Profile, billing Information, Manage Contacts, Receive Billing Email, Invoices, Orders, Quotes, Own Tickets, Other’s Tickets, Submit New tickets)
  • Contegix (Billing, Colocation DC Access, Sales)
    cc
    Priority
    Department (Default to Support)
    Client Information (General Acc…

To (with ability to easily view contact Ubersmith and Contegix permissions)

  • Ubersmith (Profile, billing Information, Manage Contacts, Receive Billing Email, Invoices, Orders, Quotes, Own Tickets, Other’s Tickets, Submit New tickets)
  • Contegix (Billing, Colocation DC Access, Sales)
    cc
    Priority
    Department (Default to Support)
    Client Information (General Account Instructions, Account Ownership, Salesperson, Shell Restriction?, and Tags)
    Device (When selected, display Device Status, Management Level, Device Specific Instructions, Device Type/Model, IPs, Tags)
    Ticket Types (Required)
    Ticket Category
    Purpose
    Impact
    Jira Parent Ticket ID
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