Merge pull request #190 from AdguardTeam/agm-2115-add-insructions-in-…

…case-app-is-removed-from-app-store

Add insructions in case app is removed from app store

docs/adguard-vpn-for-ios/installation.md

@@ -30,6 +30,12 @@ Or you can use App Store’s search to find AdGuard VPN:
 
 That’s it! AdGuard VPN for iOS has been successfully installed on your device.
 
+### If AdGuard VPN has been removed from the App Store
+
+If you don’t see AdGuard VPN in the App Store, try changing the country or region in your Apple ID settings. Another option is to create a new Apple account and connect it to the App Store. [Instructions for both cases](/adguard-vpn-for-ios/solving-problems/app-store) are described in a separate article.
+
+After you change the region or link a different account to the App Store, [install AdGuard VPN](https://apps.apple.com/us/app/adguard-vpn-unlimited-fast/id1525373602).
+
 ## How to uninstall AdGuard VPN for iOS
 
 If you have decided to delete AdGuard VPN for iOS, find and hold its icon on the home screen. In the menu that opens, tap *Remove App*.

docs/adguard-vpn-for-ios/solving-problems/app-store.md

@@ -0,0 +1,72 @@
+---
+title: AdGuard VPN has been removed from App Store
+sidebar_position: 5
+---
+
+In some countries, AdGuard VPN is not available in the App Store. If that’s your case, there are two ways to download the app:
+
+- If you do not have any active subscriptions in the App Store, you can **change the region for your current account**
+
+- If you have active subscriptions that you wish to retain, you can **create a new Apple account and link it to the App Store**
+
+### Changing the region for your current account
+
+1. Go to the Apple ID screen and tap *Media & Purchases* → *View Account*.
+
+1. Tap *Country/Region* → *Change Country or Region*.
+
+    ![Changing region](https://cdn.adtidy.org/content/kb/vpn/ios/app_store/changing_country.png)
+
+1. Select your preferred country from the list (e.g., *United States*) and agree to the Terms and Conditions.
+
+1. Fill in the required fields. You can select *None* for *Payment Method* and use any address with a valid ZIP code for *Billing Address*, for example:
+
+    Address: Grand Ave
+
+    City: Chicago
+
+    State: Illinois
+
+    Zip: 60007
+
+    Phone: 999 999999999
+
+1. Tap *Next*.
+
+    ![New region *border](https://cdn.adtidy.org/content/kb/vpn/ios/app_store/new_country.png)
+
+After changing the region, try [downloading AdGuard VPN from the App Store again](https://apps.apple.com/en/app/adguard-vpn-unlimited-fast/id1525373602).
+
+### Creating a new Apple account and linking it to the App Store
+
+For users with paid subscriptions in the App Store who only need to download free apps from different regions, creating a new account in another country is a more convenient option. This way, you can use your primary account at the system level on your phone and activate the second account solely for the App Store without needing to log out of your iPhone account.
+
+**Steps to create a new account in a different country:**
+
+1. Visit [https://appleid.apple.com/account](https://appleid.apple.com/ru/account).
+
+1. Enter any first and last name and select a country, like *United States of America*.
+
+1. Use an email address not linked to your Apple ID. A verification code will be sent to this email.
+
+1. Provide a phone number for verification.
+
+1. Confirm your email and phone number and press *Next*. That’s it!
+
+Now **link your new account to the App Store**:
+
+1. Go to *Settings* and tap your name.
+
+1. Select *Media & Purchases* → *Sign Out*. This will only sign you out of the App Store while keeping you logged in to your Apple ID on your phone.
+
+1. Tap on *Media & Purchases* again and select *Not [your name]?* You will be prompted to sign in with a different Apple ID.
+
+    ![Changing account](https://cdn.adtidy.org/content/kb/vpn/ios/app_store/log_out.png)
+
+1. Enter the email address and password for your new account.
+
+    ![Login *mobile_border](https://cdn.adtidy.org/content/kb/vpn/ios/app_store/apple_id.png)
+
+That’s it! Now try to [download AdGuard VPN from the App Store](https://apps.apple.com/en/app/adguard-vpn-unlimited-fast/id1525373602) again.
+
+You can always switch back to your default account this way.

docs/general/vpn-issues.md

@@ -19,28 +19,21 @@ To avoid potential phishing or malicious websites, only follow mirror links prov
 
 ### AdGuard VPN for iOS
 
-If don't see AdGuard VPN in your App Store, try changing the country or region in your Apple ID settings:
+If you don’t see AdGuard VPN in the App Store, try changing the country or region in your Apple ID settings. Another option is to create a new Apple account and connect it to the App Store. [Instructions for both cases](/adguard-vpn-for-ios/solving-problems/app-store) are described in a separate article.
 
-1. Open the App Store and tap your profile picture.
-1. Tap your name, then tap *Country/Region*.
-1. Tap *Change Country or Region*.
-1. Select a country, then accept the terms and conditions.
-
-[Alternative ways](https://support.apple.com/en-us/HT201389)
-
-After changing the region, [install AdGuard VPN](https://apps.apple.com/us/app/adguard-vpn-unlimited-fast/id1525373602).
+After you change the region or link a different account to the App Store, [install AdGuard VPN](https://apps.apple.com/us/app/adguard-vpn-unlimited-fast/id1525373602).
 
 ### AdGuard VPN for Android
 
-If you have problems with Google Play, download the APK file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/android/overview.html).
+If you have problems with Google Play, download the APK file from [AdGuard VPN’s mirror website](https://adguardvpn-help.com/android/overview.html).
 
 ### AdGuard VPN for Mac
 
-Download the installation file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/windows/overview.html).
+Download the installation file from [AdGuard VPN’s mirror website](https://adguardvpn-help.com/windows/overview.html).
 
 ### AdGuard VPN for Windows
 
-Download the installation file from [AdGuard VPN's mirror website](https://adguardvpn-help.com/mac/overview.html).
+Download the installation file from [AdGuard VPN’s mirror website](https://adguardvpn-help.com/mac/overview.html).
 
 ## Other useful tips
 
@@ -56,4 +49,4 @@ Download the installation file from [AdGuard VPN's mirror website](https://adgua
 
 - If you have connectivity issues, do not enable *Use QUIC* in *Advanced settings*.
 
-If all else fails, don't hesitate to reach out to our support team at [email protected] for further assistance.
+If all else fails, don't hesitate to reach out to our support team at <[email protected]> for further assistance.