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Merge pull request #625 from AdguardTeam/add-warning-about-mozilla-error
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add an article on fixing the Mozilla error
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el-termikael authored Jan 27, 2025
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31 changes: 31 additions & 0 deletions docs/adguard-for-windows/solving-problems/mozilla-error.md
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---
title: How to fix the `MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE` error
sidebar_position: 11
---

:::info

This article covers AdGuard for Windows, a multifunctional ad blocker that protects your device at the system level. To see how it works, [download the AdGuard app](https://agrd.io/download-kb-adblock)

:::

Some users of AdGuard for Windows with enabled [HTTPS filtering](/general/https-filtering/what-is-https-filtering) are unable to access certain websites like google.com and youtube.com. Instead of opening a website, browsers with Strict Certificate Pinning would display a `MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE` error.

Here is a list of impacted browsers:

- Arkenfox
- Brace
- Cachy Browser
- Dove
- FireDragon
- LibreWolf
- Mull
- Mullvad Browser
- Phoenix
- Tor Browser

If your default browser is one of these, do the following to solve the problem:

1. Type `about:config` in the address bar of your browser
1. In the menu that appears, enter `security.cert_pinning.enforcement_level` in the search field.
1. Change the `security.cert_pinning.enforcement_level` parameter from 2 to 1.
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Expand Up @@ -21,3 +21,4 @@ Here are some problems you may encounter and workarounds, guides, and instructio
- [How to create a dump file](/adguard-for-windows/solving-problems/dump-file/)
- [Possible DNS leaks](/adguard-for-windows/solving-problems/dns-leaks/)
- [Known issues of AdGuard for Windows](/adguard-for-windows/solving-problems/known-issues/)
- [How to fix the `MOZILLA_PKIX_ERROR_KEY_PINNING_FAILURE` error](/adguard-for-windows/solving-problems/mozilla-error/)

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