Device shows as Unknown product even though manufacturer, product and product code are detected correctly

[chaosjug]

Checklist

• I am not using Home Assistant. Or: a developer has told me to come here.
• I have checked the troubleshooting section and my problem is not described there.
• I have read the changelog and my problem is not mentioned there.

Deploy method

Docker

Z-Wave JS UI version

9.3.1.f26b97e

ZwaveJS version

12.2.3

Describe the bug

I'm just starting with z-wave so I have only two devices. An UZB stick and FGR222.
In the control panel both show up as "Unknown manufacturer" / "Unknown product" but in both cases manufacturer, product and product code (the hex numbers) are correct and if I click on the link next to the ids the correct page on devices.zwave-js.io opens.
As a result I can't configure the devices.
Reinterviewing did not help.

To Reproduce

When I first started, both devices showed up correctly. Then I moved the docker to another machine. (I use a folder not volumes, so I just copied the folder). After starting up again I reconfigured the device for the z-wave stick (now tcp (ser2net) instead of local device). And now both devices are "Unknown product". As I don't know how to get back, I don't know if I could reproduce it that way.

Expected behavior

Devices should be detected correctly.

Additional context

No response

[robertsLando]

Please make a driver log, loglevel debug and attach it here as a file (drag & drop into the text field).

CC @AlCalzone

[apella12]

Could also try to reinterview node (at least the device, not sure about controller)

[chaosjug]

Debug logging was already enabled so I had some files to choose from. I took the one from yesterday as zwave-js was restarted several times, I hope that gives more information than just the system running without much activity. Note that the host which provides the zwave stick with ser2net was offline for some time which caused the docker to restart several times.
zwavejs_2023-11-02.log.gz

If I should do something specific while logging please tell me.
Regarding the reinterview: As stated above, I did that already several times with both with no effect.

[kpine]

I would guess something is wrong with your installation because the device configuration files aren't being found.

2023-11-02T20:17:29.850Z CNTRLR   [Node 001] No device config found
2023-11-02T20:17:29.852Z CNTRLR   [Node 003] No device config found

2023-11-02T20:30:23.158Z CNTRLR   [Node 003] ConfigurationCC: skipping interview because CC version is < 3 and t
                                  here is no config file

Perhaps you can describe how you are running ZUI under docker, e.g. show your command line or docker compose file.

[chaosjug]

I start the docker with a systemd service with this command:
docker run --name=%n -p 8091:8091 -p 3000:3000 \
-v /opt/zwave:/usr/src/app/store \
zwavejs/zwave-js-ui:9

Everything what's in /opt/zwave/ came from the other machine, where I did originally set things up. Where should the device configuration files be and how do they get there? Can I trigger a download somewhere and do I need to map another directory in addition to /usr/src/app/store to keep those files permanently?

[kpine]

You could try stopping the container, then deleting the /opt/zwave/.config-db directory, then start it again. That should rebuild the local copy of the device files. Usually it's updated automatically, not sure if something happened with the migration.

[chaosjug]

That did the trick! Thanks a lot!
I moved the folder away so I could check the differences. A lot of files are missing in the old folder. From what I could reconstruct, I did not move that folder to the new host, as it is a hidden directory. What I don't understand is why it wasn't recreated correctly at first, but was recreated correctly now.
I'll close this issue for now. If I can reproduce the issue, I'll reopen or open new issue.