Controller reporting "Jammed" and then "Ready", operations hang #6512
Replies: 31 comments 154 replies
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Every time the controller is unable to transmit (jammed), a few seconds earlier several of your power meters (46, 50, 58) are reporting the same power usage repeatedly. I'm relatively certain that this flurry of commands causes the problem. You may want to give https://zwave-js.github.io/node-zwave-js/#/troubleshooting/network-health?id=optimizing-the-reporting-configuration a read. |
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Is there any news yet? We are almost at the last of April and haven't found a new FW yet. |
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I bought 800 Zooz (ZST39 LR : before I had an Aeotec 700 and an Aeotec 500 before that) from UK with NA Region and RF, then contacted Zooz to get the correct procedure to convert to EU RF. By the way : to me seems that when jammed, physically unplug the stick help to stay away from the jammed issue for a more time compared to simple turn off zwavejs and turn on again. |
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Completely agree ....
And silicon labs isn't responding on this.
They are promising to fix on the next release.... always.... always 'the
next'.
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Crippa Andrea
Il Dom 5 Mag 2024, 12:48 AlCalzone ***@***.***> ha scritto:
… This is a software/firmware issue, not a hardware issue. I doubt throwing
money at the problem will help, until Silicon Labs finally fix the firmware.
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my controller is jamming 5-10 times a day, my network is basically unusable. I'm using the Zooz 800LR USB stick. |
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The release notes for the latest SDK (7.21.3) mention a possible workaround:
@AlCalzone I only kind of understand the workaround. Is that something that would be reasonable for ZWaveJS to implement, something ZWaveJS is already doing, or something unreasonable/impossible for you to do? |
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It appears Zooz has released firmware 1.30 for the ZST39 which is based on 7.21.3 SDK: |
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Sounds like this workaround does its job then:
https://github.com/zwave-js/node-zwave-js/releases/tag/v12.10.1
Does this mean we should upgrade to 7.21.3 ?
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Who will be the Guinea Pig this time ?
Crippa Andrea
Il giorno sab 22 giu 2024 alle ore 22:50 Niccolò Belli <
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… AFAIK even 7.22.x will be only a partial fix though
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Has anyone tried version 7.22.0 ? Firmware 1.40 (based on SDK 7.22.0) https://www.support.getzooz.com/kb/article/1158-zooz-ota-firmware-files/ |
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Hi there, I'm new here and haven't worked with Z-Wave before, but just looked into the SDK Docs for SDK 7.22.1 GA, namely https://www.silabs.com/documents/public/release-notes/SRN14930-7.22.1.0.pdf Am I reading this right, that they just dropping support for the 700 Series Sticks and devices now?
This is insane. |
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I've updated my ZST39 (using Silicon Labs software).
It seems good to me for now, but the system was updated only 12 hours ago,
so I'll need more time to be sure.
Anyway, it does seem more stable. Previously, when I was on 7.22.0 (SDK
1.40), I ran into "locked" states three or four times a day.
By the way, I experienced more issues on 7.22.0 than when I was on 7.19.0.
After the update, the Z-Wave JS controller status is always in an "unknown"
state.
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Il Ven 13 Set 2024, 18:01 Bill White ***@***.***> ha scritto:
… I received an email last night from Zooz saying that Silicon Labs had just
released 7.22.1.0 and Zooz now has a version 1.5 that supposedly fixes this
issue. In the SiLabs release notes
<https://www.silabs.com/documents/public/release-notes/SRN14930-7.22.1.0.pdf>,
it previously showed issue number *1227385* as *"The 700/800 controller
can lock itself up. The controller is not able to send acknowledgements and
the data transmitted is corrupted"*. Now in these new release notes
<https://www.silabs.com/documents/public/release-notes/SRN14930-7.22.1.0.pdf>,
that issue is listed as *"While the controller stability has been greatly
improved in Z-Wave Classic, the workaround implementation is still
recommended on the host side"*. Not sure why they changed the wording,
nor do I understand why that is still listed under known issues if it is
"fixed". However, under the list of fixed issues, you can find number
*1321606* which is *"Fixed an issue causing a controller to be locked in
a constant beaming pattern. The behavior was caused by an incorrect
configuration entered in the controller NVM"* which sounds like the issue
we were all seeing.
Oddly enough, while you can download the 1.5 firmware from Zooz here
<https://www.support.getzooz.com/kb/article/1158-zooz-ota-firmware-files/>
and this is the actual file link
<https://www.getzooz.com/firmware/ZST39_SDK_7.22.1_US-LR_V01R50.zip>.
Interestingly, their own release notes
<https://www.support.getzooz.com/kb/article/1352-zst39-800-long-range-z-wave-stick-change-log/>
do not yet list the 1.5 version or the changes. Still it's something.
Anyone wanna roll the dice and update to see if it is fixed??
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Hi there,
I'm referring to 7.22.1 and the latest version of zwavejs (updated at the
same time... zwavejs 13.3.0). 🤖📱
So, it may be the firmware or zwavejs version.
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Crippa Andrea
Il Ven 13 Set 2024, 20:14 Bill White ***@***.***> ha scritto:
… when you say "After the update, the Z-Wave JS controller status is always
in an 'unknown' state", you're referring to the 7.22.0 release correct? Not
now with the 1.5 / 7.22.1 release?
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I still see jammed events on my ZST39 w/1.50/7.22.1.... But they are fairly infrequent (maybe 1x/day). Not complaining, just reporting. I can live with that, as I really like the significantly stronger signal I get on my ZST39 vs my UZB-7 (5-6 dB across the board). I have 100 nodes on my network, 67 mesh and 33 LR. |
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Today, I experienced some repeatedly jammed events. 😤
I needed to unplug the stick and reconnect it to get normal behavior. 🛠️
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Crippa Andrea
Il Sab 14 Set 2024, 17:53 Botched1 ***@***.***> ha scritto:
… I still see jammed events on my ZST39 w/1.50/7.22.1....
But they are fairly infrequent (maybe 1x/day). Not complaining, just
reporting.
I have 100 nodes on my network, 67 mesh and 33 LR.
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I'm on zst 39 ... from zooz
A way much better then the 700 from aeotec.
Can't say anything about 500 ... I've got one from aeotec and always got
random freeze.
As for today ... the zst 39 is my best stable setup. ( 7.22.1)
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Crippa Andrea
Il Lun 2 Dic 2024, 16:16 Spazpeker ***@***.***> ha scritto:
… Switched from 700 to zoom 800 pretty much same errors
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A heads up: the Simplicity SDK has a new release, 7.23. The release notes make a bold claim that this is now fixed.
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Yup,
nailed it!
Starting from SDK 7.22
3.5 - Deprecated Items
<https://www.silabs.com/documents/public/release-notes/SRN14930-7.22.2.0.pdf>
As of the 7.22.0 stack release, the 700 platform is not supported by the
Simplicity SDK.
<https://www.silabs.com/documents/public/release-notes/SRN14930-7.22.2.0.pdf>
The 700 platform will be maintained through the 7.21.x release stream.
<https://www.silabs.com/documents/public/release-notes/SRN14930-7.22.2.0.pdf>
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Crippa Andrea
Il Gio 19 Dic 2024, 20:01 Niccolò Belli ***@***.***> ha
scritto:
… Does that mean that 700 series is basically dead feature wise?
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Far as I can tell, Aeotec hasn’t dropped any Z-Wave 800 controller yet.
Maybe they’re still buffering or stuck in dev mode.
[image: image.png]
Crippa Andrea
Il giorno gio 19 dic 2024 alle ore 20:27 Magnus Lundberg <
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… Not sure but seems so. Any info on when Aeotec will have FW based on 7.23
for the 800?
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If I recall correctly, @AlCalzone, the developer of the Z-Wave JS app, has
confirmed this multiple times that migrating from 700 to 800 is definitely
possible using the Z-Wave JS backup-restore NVM function.
Avoid using "PC Controller" to do the migration, since that won't perform
the necessary conversions between versions.
Just for example , I've started my network on aeotec 500 chip, migrated to
aeotec 700 chip and then to zooz 800 chip
Crippa Andrea
Il giorno gio 19 dic 2024 alle ore 20:54 Magnus Lundberg <
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… Yeah, just realized that so obviously those of us with a aeotec 700 are
stuck since migrating from 700 to 800 not seems to be possible through nvm
backup restore. So bad this…
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Yep....
Z-Wave JS UI ---> General actions --> NVM Management --> Backup (and then
Restore on the new one)
Crippa Andrea
Il giorno gio 19 dic 2024 alle ore 21:29 Magnus Lundberg <
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… Ok. Good News. Did you do through nvm on zwave ui?
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*Hopefully it won't take Zooz a year to put out the new firmware.*
Typically, it should take a couple of months or so.
Right now, I'm on FW: v1.50 SDK: v7.22.1, and I haven't encountered any
issues (or only very occasional ones).
I'm really satisfied with this release.
I'm currently managing around 100 nodes with no problems (mixed in No
Security , S0 and S2)
Crippa Andrea
Il giorno gio 19 dic 2024 alle ore 21:34 Ryan Worrell <
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… Nice! Hopefully it won't take Zooz a year to put out the new firmware.
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*Is the 800 stable or are you facing the same issue as with the 700?*
As mentioned earlier, I'm on FW: v1.50 SDK: v7.22.1, and I haven't
encountered any issues (or only very occasional ones).
Crippa Andrea
Il giorno gio 19 dic 2024 alle ore 21:41 Magnus Lundberg <
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… Is the 800 stable or are you facing the same issue as with the 700?
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What's brutal about this bug is that it most impacts those who invested deeply in Z-wave with a big network. It would cost a fortune to swap to a new platform for homeowners (like me) from countries that aren't allowed to touch their home wiring. I spent a week over Christmas splitting my ZWaveJS network into 3 separate ZWaveJS controllers, each with no more than 27 nodes. Lots of time crawling in the roof, associating, then reconfiguring Home Assistant entities, groups, scenes, etc. Still no good. Control of any individual light is rapid, but it is slow/fails with a "9am turn all lights off" automation - a smart home task which seems modest to a layperson. Humble feature request: could we give users a global option to add a (configurable) delay between commands sent to the network? I reckon even 100ms would help a lot. I realise this requires queues which could be a headache. But, in the absence of a firmware solution from SiLabs, this is a step that the zwave-js project could take. Configurable delays might also benefit non-buggy networks. Does anyone else think a configurable delay could help? |
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Well, the latest firmware for the Zooz ZST39 does not seem to complete solve the problem. Still getting "jammed" messages and returning back to "ready". Also I have Error: Unable to set value 70-38-0-targetValue: zwave_error: Z-Wave error 202 - Failed to send the command after 1 attempts (ZW0202) messages suddenly. This never happed on my older 500 stick. Nor ever seen the Z-Wave 202 errors. before in the 5+ years I have a Z-Wave network. As I have S2 devices added now with S2 security, I am thinking of going back to an Aeotec 500+ stick. It supports S2. The Aeotec sticks with the 500 chips were so stable. Rocksolid. Never had these kind of issues with them. Newer is not always better it seems. |
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As far as I recall, when I was using the S2 stick, I had to upgrade the
firmware to enable S2 support.
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Crippa Andrea
Il Ven 17 Gen 2025, 20:23 Zac ***@***.***> ha scritto:
… The gen5 stick does not support it, but gen5+ does. This is the one you
need for S2: https://store.aeotec.com/products/z-stick-gen5-plus-zw090
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https://aeotec.freshdesk.com/support/solutions/articles/6000252294-z-stick-gen5-v1-02-firmware-update
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Crippa Andrea
Il Ven 17 Gen 2025, 20:25 Andrea Crippa ***@***.***> ha
scritto:
… As far as I recall, when I was using the S2 stick, I had to upgrade the
firmware to enable S2 support.
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Crippa Andrea
Il Ven 17 Gen 2025, 20:23 Zac ***@***.***> ha scritto:
> The gen5 stick does not support it, but gen5+ does. This is the one you
> need for S2: https://store.aeotec.com/products/z-stick-gen5-plus-zw090
>
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I started messing around with some Matter-over-WiFi devices... and
honestly, the tech feels super raw. The same smart plug with WiFi
integration on the local network shows like 6 entities, but in Matter, you
only get one for basic on/off.
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Crippa Andrea
Il Ven 17 Gen 2025, 20:29 Anakins ***@***.***> ha scritto:
… I confirm. I downgrade form my aeotec 700 stick to GEN5+ stick (with S2).
0 issue since I do this. Before the zwave freeze every 24/48H.
It's an incredible shame that Sigma doesn't take into account the problems
its customers have been facing for a lot of months. Especially since only
large customers with a lot of modules are imapacted. I really have the
impression that they want to kill the zwave and that we are all going for
zigbee...
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Checklist
I have read and followed the above instructions
I have checked the troubleshooting section and my problem is not described there.
I have read the changelog and my problem was not mentioned there or the fix did not work.
Describe the issue
What is happening?
I am commonly seeing my USB device (Aeotec Z-Stick 7 Plus) report being "Jammed" and then shortly after report being "Ready." Around this time, any operations will fail to occur and the system does not go back and "recover" from missed actions / automations.
What did you expect to happen instead?
Jammed status is unexpected.
Steps to reproduce the behavior:
Under the Z-Wave integration, click the "xx devices" to list out all devices. Scroll to locate the USB Stick and click to open. Information will be in the "Logbook" section showing when it is Jammed and when it changes to Ready.
Anything else we should know?
The intermittent functionality was first observed around early- to mid-September of this year (I typically keep my system fully patched as they become available). It settled back down in about a week's time then re-appeared in mid-October. The impacts to the system vary, but the Jammed state is a constant occurrence.
I have done the following troubleshooting to date (in no specific order):
The problem persists with no change from any of the above changes / steps.
Software versions
Driver (node-zwave-js): ...
Z-Wave JS UI: 3.0.2
Home Assistant Z-Wave Integration: ...
Home Assistant Z-Wave JS Addon: ...
ioBroker.zwave2 Adapter: ...
If you are using something non-standard, tell us here: ...
I have no idea how to identify the others... I don't even see node-js in my list of add-ons.
Device information
Manufacturer: ...
Model name: ...
Node ID: ...
Checklist
I made sure to provide a driver log on level debug.
The log includes a re-interview of the problematic device (if applicable).
The log includes the problematic interaction with the device (if applicable).
I provided the node ID of the problematic device (if applicable).
Upload Logfile
zwavejs_2023-11-17.log.zip
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