From f0287b73731df8e10faffc88fd4c0de0888ce120 Mon Sep 17 00:00:00 2001
From: Ralf Schmid <rsc@zammad.com>
Date: Tue, 22 Oct 2024 11:55:17 +0200
Subject: [PATCH] Added another error message for M365

---
 channels/microsoft365/common-errors.rst | 17 +++++++++++++++++
 locale/admin-docs.pot                   | 22 +++++++++++++++++++++-
 2 files changed, 38 insertions(+), 1 deletion(-)

diff --git a/channels/microsoft365/common-errors.rst b/channels/microsoft365/common-errors.rst
index 1fe34921..5f9e0cdc 100644
--- a/channels/microsoft365/common-errors.rst
+++ b/channels/microsoft365/common-errors.rst
@@ -169,3 +169,20 @@ To avoid this, you should change the
 `Safe Attachments unknown malware response <https://learn.microsoft.com/en-us/defender-office-365/safe-attachments-about?view=o365-worldwide#safe-attachments-policy-settings>`_
 from "Dynamic Delivery" to something else fitting your needs (e.g. "Block") for
 your Office 365 instance.
+
+
+Authentication Unsuccessful
+---------------------------
+
+**Error message:** 535 5.7.3 Authentication unsuccessful
+
+.. note:: This error message can have different reasons. See description below
+  for one of them.
+
+Microsoft allows sign-in and authentication using the primary email address.
+While this works for fetching emails, SMTP authentication may not work in this
+case.
+
+Try to delete the MS account and recreate it using your username.
+In Zammad, manually change the email address to the username. Then you should
+be able to send and receive emails again.
diff --git a/locale/admin-docs.pot b/locale/admin-docs.pot
index 81ecf010..cb168b1a 100644
--- a/locale/admin-docs.pot
+++ b/locale/admin-docs.pot
@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: Zammad Admin Documentation pre-release\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2024-10-10 11:53+0200\n"
+"POT-Creation-Date: 2024-10-22 11:54+0200\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -4099,6 +4099,26 @@ msgstr ""
 msgid "To avoid this, you should change the `Safe Attachments unknown malware response <https://learn.microsoft.com/en-us/defender-office-365/safe-attachments-about?view=o365-worldwide#safe-attachments-policy-settings>`_ from \"Dynamic Delivery\" to something else fitting your needs (e.g. \"Block\") for your Office 365 instance."
 msgstr ""
 
+#: ../channels/microsoft365/common-errors.rst:175
+msgid "Authentication Unsuccessful"
+msgstr ""
+
+#: ../channels/microsoft365/common-errors.rst:177
+msgid "**Error message:** 535 5.7.3 Authentication unsuccessful"
+msgstr ""
+
+#: ../channels/microsoft365/common-errors.rst:179
+msgid "This error message can have different reasons. See description below for one of them."
+msgstr ""
+
+#: ../channels/microsoft365/common-errors.rst:182
+msgid "Microsoft allows sign-in and authentication using the primary email address. While this works for fetching emails, SMTP authentication may not work in this case."
+msgstr ""
+
+#: ../channels/microsoft365/common-errors.rst:186
+msgid "Try to delete the MS account and recreate it using your username. In Zammad, manually change the email address to the username. Then you should be able to send and receive emails again."
+msgstr ""
+
 #: ../channels/microsoft365/email-headers.rst:3
 msgid "Header based actions in Microsoft 365 channels work in the same way as in email channels. This is why the section has been adopted verbatim from :doc:`here </channels/email/email-headers>`."
 msgstr ""