diff --git a/locale/cs/LC_MESSAGES/admin-docs.po b/locale/cs/LC_MESSAGES/admin-docs.po index f19f085d..50dd82e2 100644 --- a/locale/cs/LC_MESSAGES/admin-docs.po +++ b/locale/cs/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2023-09-23 01:11+0000\n" "Last-Translator: Tomáš Kovařík \n" "Language-Team: Czech `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6902,7 +6915,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7525,7 +7538,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9014,7 +9027,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9186,7 +9199,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9211,6 +9224,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10692,14 +10713,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10707,29 +10729,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10740,85 +10762,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10830,45 +10852,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10879,7 +10901,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11540,44 +11562,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11592,7 +11621,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25944,8 +25973,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25961,8 +25990,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26056,7 +26085,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/da/LC_MESSAGES/admin-docs.po b/locale/da/LC_MESSAGES/admin-docs.po index 0de2c86e..6f43b82d 100644 --- a/locale/da/LC_MESSAGES/admin-docs.po +++ b/locale/da/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -352,7 +352,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "" @@ -1034,7 +1034,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2547,7 +2547,7 @@ msgstr "" msgid "The fields provided by the form are limited to the following:" msgstr "" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -2575,11 +2575,11 @@ msgstr "" msgid "Zammad comes with certain settings for forms." msgstr "" -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "" @@ -6097,7 +6097,7 @@ msgid "" "Zammad like triggers or workflows." msgstr "" -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "" @@ -6400,17 +6400,21 @@ msgid "" "with the following settings you can adjust as needed." msgstr "" -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "" + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." msgstr "" -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -6421,13 +6425,13 @@ msgid "" "individual group - even if they have a child/parent relation." msgstr "" -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" msgstr "" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -6436,179 +6440,188 @@ msgid "" "will be deprecated with Zammad 7." msgstr "" -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6878,7 +6891,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7499,7 +7512,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8986,7 +8999,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9158,7 +9171,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9183,6 +9196,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10662,14 +10683,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10677,29 +10699,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10710,85 +10732,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10800,45 +10822,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10849,7 +10871,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11510,44 +11532,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11562,7 +11591,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25908,8 +25937,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25925,8 +25954,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26020,7 +26049,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/de/LC_MESSAGES/admin-docs.po b/locale/de/LC_MESSAGES/admin-docs.po index bc839015..83403cf8 100644 --- a/locale/de/LC_MESSAGES/admin-docs.po +++ b/locale/de/LC_MESSAGES/admin-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" -"PO-Revision-Date: 2024-11-09 08:00+0000\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" +"PO-Revision-Date: 2024-11-16 16:00+0000\n" "Last-Translator: Ralf Schmid \n" "Language-Team: German \n" @@ -443,7 +443,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "E-Mail" @@ -1282,7 +1282,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2769,14 +2769,6 @@ msgid "Dynamic Signatures" msgstr "Dynamische Signaturen" #: ../channels/email/signatures.rst:22 -#, fuzzy -#| msgid "" -#| "To individualize the signatures, it is possible to automatically load " -#| "specific information into a signature via :doc:`/system/variables`. All " -#| "information stored on the ticket, assigned customers or agents can be " -#| "inserted. This makes it possible to design the signature individually. To " -#| "load a list of available variables, enter two colons (``::``) into the " -#| "*Text* box of the signature editor." msgid "" "To individualize the signatures, it is possible to automatically load " "specific information into a signature via :doc:`/misc/variables`. All " @@ -2786,7 +2778,7 @@ msgid "" "*Text* box of the signature editor." msgstr "" "Um die Signaturen zu individualisieren, können Sie bestimmte Informationen " -"als :doc:`Variablen ` hinterlegen. Auf alle Informationen " +"als :doc:`Variablen ` hinterlegen. Auf alle Informationen " "eines Tickets, eines Kunden und eines Agenten kann hier zugegriffen werden. " "Um eine Liste der verfügbaren Variablen zu sehen, geben Sie zwei " "Doppelpunkte (``::``) in das Textfeld ein." @@ -3154,7 +3146,7 @@ msgstr "Bitte beachten Sie die folgenden Limitierungen:" msgid "The fields provided by the form are limited to the following:" msgstr "Die im Formular nutzbaren Felder sind beschränkt auf die folgenden:" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -3182,11 +3174,11 @@ msgstr "Aktuell kann nur ein Formular pro Instanz verwendet werden" msgid "Zammad comes with certain settings for forms." msgstr "Es gibt Einstellungen für Formulare in Zammad." -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "Aktiv" @@ -7703,7 +7695,7 @@ msgstr "" "Sie können nicht von anderen Stellen in Zammad wie Triggern oder Workflows " "auf die Elemente oder den Status der Checkboxen zugreifen." -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "Gruppenberechtigungen" @@ -8093,7 +8085,11 @@ msgstr "" "verfügt jede Gruppe über die folgenden Einstellungen, die Sie nach Bedarf " "anpassen können." -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "Bitte beachten Sie, dass Gruppen nicht entfernt werden können." + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." @@ -8101,11 +8097,11 @@ msgstr "" "Dies ist der Name, den Ihre Agenten (und Kunden bei Verwendung von :doc:`/" "channels/web`) in der Zammad-Benutzeroberfläche sehen." -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "Übergeordnete Gruppe" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -8124,7 +8120,7 @@ msgstr "" "Berechtigungen. Das bedeutet, dass Sie jede Gruppe als *eigenständige " "Gruppe* behandeln können - auch wenn sie eine in Beziehung zueinander stehen." -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" @@ -8132,7 +8128,7 @@ msgstr "" "Zammad zeigt Ihnen keine untergeordneten Gruppen der aktuell ausgewählten " "Gruppe an. Dies würde zu einem Zirkelbezug führen!" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -8146,11 +8142,11 @@ msgstr "" "Betracht ziehen (siehe :docs:`hier ` " "für weitere Informationen). Zammad 7 wird MySQL nicht mehr unterstützen." -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "Zeitliche Zuweisungsüberschreitung" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " @@ -8161,11 +8157,11 @@ msgstr "" "nicht an dem Ticket gearbeitet hat. Bei dieser Zeitüberschreitung werden " "*keine* Arbeitszeiten berücksichtigt." -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "Nachfrage möglich" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." @@ -8174,21 +8170,21 @@ msgstr "" "wenn ein Kunde auf ein geschlossenes Ticket antwortet (egal ob per E-Mail " "oder Benutzeroberfläche)." -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "ja" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "Das Ticket wird wieder geöffnet. Dies ist der Standardwert." -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "Ticket nicht wieder öffnen, sondern neues Ticket erstellen" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." @@ -8196,13 +8192,13 @@ msgstr "" "Das Ticket bleibt geschlossen und Zammad erstellt stattdessen ein neues " "Ticket. Das neue Ticket enthält nur die Antwort des Kunden." -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" "nach einer bestimmten Zeit das Ticket nicht wieder öffnen, sondern ein neues " "erstellen" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " @@ -8213,7 +8209,7 @@ msgstr "" "Wenn das Zeitlimit überschritten wurde, erstellt Zammad ein neues Ticket, " "anstatt es erneut zu öffnen." -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " @@ -8223,11 +8219,11 @@ msgstr "" "Tagen* angezeigt, bei der Sie die Anzahl der Tage angeben müssen, nach denen " "Zammad ein neues Ticket erstellen soll." -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "Zuweisung bei Nachfrage" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " @@ -8237,7 +8233,7 @@ msgstr "" "Tickets der zuletzt zugewiesene Besitzer gesetzt bleiben soll oder ob Zammad " "den Besitzer zurücksetzen soll." -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." @@ -8245,16 +8241,16 @@ msgstr "" "Das Ticket verbleibt beim letzten Agenten, dem es zugewiesen ist. Dies ist " "der Standardwert." -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "nein" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "Der Besitzer wird aus dem Ticket entfernt." -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." @@ -8262,35 +8258,35 @@ msgstr "" "Wählen Sie die E-Mail-Adresse des Absenders aus, die Zammad ausgehend für " "die Beantwortung eines Tickets in dieser Gruppe verwenden soll." -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "**Sie haben noch keine E-Mail-Adresse konfiguriert?**" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "Bitte konfigurieren Sie zuvor einen E-Mail-basierten Kanal hier" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr ":doc:`Kanäle → E-Mail `" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr ":doc:`Kanäle → Microsoft 365 `" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr ":doc:`Kanäle → Google `" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "und fahren Sie anschließend hier fort." -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "Signatur" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " @@ -8300,11 +8296,11 @@ msgstr "" "Beantworten von Tickets in dieser Gruppe verwendet werden soll. Wenn Sie " "diese Option nicht aktivieren, werden E-Mails ohne Signatur versendet." -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "Geteilte Vorlagen" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " @@ -8315,7 +8311,7 @@ msgstr "" "Einstellung aktiviert. Deaktivieren Sie sie, wenn Ihre Agenten diese " "Funktion nicht verwenden sollen." -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." @@ -8323,7 +8319,7 @@ msgstr "" "Erfahren Sie mehr über geteilte Entwürfe :user-docs:`in unserer Benutzer-" "Dokumentation `." -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." @@ -8331,23 +8327,39 @@ msgstr "" "Ein interner Hinweis zur Gruppe, der nur für Personen sichtbar ist, die " "Zugriff auf den Gruppenverwaltungsbereich haben." -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -"Brauchen Sie die Gruppe nicht mehr? Wenn Sie die Gruppe nicht recyceln " +"Benötigen Sie die Gruppe nicht mehr? Wenn Sie die Gruppe nicht recyceln " "(umbenennen) können oder wollen, können Sie sie auch auf inaktiv setzen. " -"Agenten und Kunden können die Gruppe nicht mehr sehen und daher keine " -"Tickets hinzufügen, aktualisieren oder lesen." +"Agenten können dann Tickets in dieser Gruppe nicht mehr sehen oder " +"bearbeiten. Kunden können jedoch weiterhin mit ihren bestehenden Tickets in " +"einer inaktiven Gruppe interagieren." -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." -msgstr "Derzeit können Gruppen nicht entfernt werden." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" +msgstr "" +"Möchten Sie mit Tickets aus einer inaktiven Gruppe umgehen, die von Kunden " +"aktualisiert werden?" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" +"Sie könnten z.B. einen Trigger erstellen, der sie in eine andere Gruppe " +"verschiebt, wenn sie aktualisiert wurden. Erstellen Sie diesen Trigger, " +"bevor Sie die Gruppe deaktivieren, damit sie in der Trigger-Konfiguration " +"auswählbar ist." + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " @@ -8358,11 +8370,11 @@ msgstr "" "Gruppen nicht mehr Teil von E-Mail-Filtern oder einer in anderen Kanälen " "hinterlegt sind." -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "Screenshot, der zeigt, wie eine Gruppenkonfiguration aussehen kann." -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "Eine Beispielkonfiguration einer Gruppe." @@ -8692,7 +8704,7 @@ msgstr "" "oder entfernen." #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "Titel" @@ -9014,16 +9026,12 @@ msgid "sending a reply to the customer" msgstr "Eine Antwort an Ihren Kunden zu senden" #: ../manage/macros/how-do-they-work.rst:28 -#, fuzzy -#| msgid "" -#| "Unlike triggers, the scheduler, and text modules, macro actions do " -#| "**not** support the use of :doc:`/system/variables`." msgid "" "Unlike triggers, the scheduler, and text modules, macro actions do **not** " "support the use of :doc:`/misc/variables`." msgstr "" "Im Gegensatz zu Triggern, der Automatisierung und Textmodulen unterstützen " -"Aktionen in Makros **keine** Verwendung von :doc:`Variablen `." #: ../manage/macros/how-do-they-work.rst:32 @@ -9475,7 +9483,7 @@ msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" "Sie können! Weitere Informationen finden Sie unter :doc:`/system/objects`." -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "▶️ Aktiv" @@ -11263,7 +11271,7 @@ msgstr "" "Damit das funktioniert, brauchen Sie zwei getrennte Rollen: eine mit " "``ticket.agent`` und die andere mit ``ticket.customer``." -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "Rollen" @@ -11481,7 +11489,7 @@ msgstr "" msgid "Role Details" msgstr "Details zur Rolle" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "Aktiv bei Neuanmeldung" @@ -11514,6 +11522,18 @@ msgstr "" "🙅 **Standard-Rollen sollten niemals Admin- oder Agenten-Berechtigen " "beinhalten.**" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" +"Rollen können nicht gelöscht, sondern auf inaktiv gesetzt werden. Wenn Sie " +"dies tun, verlieren alle Benutzer die Berechtigungen dieser Rolle. Wenn " +"diese inaktive Rolle die einzige eines Benutzers ist, kann dieser Benutzer " +"nichts in Zammad tun. Die Anmeldung ist aber weiterhin möglich." + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "Benutzereinstellungen Berechtigungen" @@ -11816,17 +11836,13 @@ msgstr "" "konfigurieren, die für diese Objekte ausgeführt werden sollen." #: ../manage/scheduler.rst:19 -#, fuzzy -#| msgid "" -#| "Schedulers can be used to send periodic reminder emails. Use :doc:`/" -#| "system/variables` to build highly-customized email templates." msgid "" "Schedulers can be used to send periodic reminder emails. Use :doc:`/misc/" "variables` to build highly-customized email templates." msgstr "" "Automatisierungen können verwendet werden, um periodische Erinnerungs-E-" -"Mails zu versenden. Verwenden Sie :doc:`/system/variables`, um individuelle " -"E-Mail-Vorlagen zu erstellen." +"Mails zu versenden. Verwenden Sie :doc:`/misc/variables`, um individuelle E-" +"Mail-Vorlagen zu erstellen." #: ../manage/scheduler.rst:22 msgid "" @@ -13070,15 +13086,11 @@ msgstr "" "modules.html>`." #: ../manage/text-modules.rst:57 -#, fuzzy -#| msgid "" -#| "The example text modules below use :doc:`/system/variables` to " -#| "dynamically insert information like the customer's or agent's names." msgid "" "The example text modules below use :doc:`/misc/variables` to dynamically " "insert information like the customer's or agent's names." msgstr "" -"Die folgenden Beispiel-Textbausteine verwenden :doc:`/system/variables`, um " +"Die folgenden Beispiel-Textbausteine verwenden :doc:`/misc/variables`, um " "Informationen wie den Namen des Kunden oder des Agenten dynamisch einzufügen." #: ../manage/text-modules.rst:60 @@ -13330,17 +13342,20 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" "Sie können die verfügbaren Aktivitäts-Typen in dieser Ansicht wie jedes " -"andere Zammad-Objekt verwalten. Nur aktive Typen stehen bei der Erfassung " -"neuer Zeiten zur Auswahl." +"andere Zammad-Objekt verwalten. Bei der Erfassung neuer Zeiten stehen nur " +"aktive Typen zur Auswahl. Hat ein Aktivitäts-Typ aufgezeichnete Zeit, wird " +"sie weiterhin in Tickets angezeigt und ist in der Übersicht der erfassten " +"Zeiten enthalten." #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "Dialog Neuer Aktivitäts-Typ in Zeiterfassung" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -13351,11 +13366,11 @@ msgstr "" "Erfassung vorausgewählt. Es ist möglich, den Standard-Typ zu deaktivieren. " "In diesem Fall wird keine Vorauswahl bei der Zeiterfassung getroffen." -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "Erfasste Zeit" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " @@ -13365,7 +13380,7 @@ msgstr "" "dem Sie alle erfassten Zeiten für Ihre Tickets einsehen können. Die " "erfassten Zeiten werden nach Jahren und Monaten gruppiert angezeigt." -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " @@ -13375,11 +13390,11 @@ msgstr "" "in der heruntergeladenen Datei nach *time unit* und *time units total* " "differenzieren (z.B. um eine Teilabrechnung zu ermöglichen)." -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "Wählen Sie den richtigen Monat" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -13396,11 +13411,11 @@ msgstr "" "Screenshot mit einer Auswahl für Jahr und Monat in der Zeiterfassungs-" "Übersicht" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "Tickets und deren erfasste Zeit" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " @@ -13410,7 +13425,7 @@ msgstr "" "benötigen. Dazu haben Sie aktuell vier Möglichkeiten einschließlich einem " "CSV-Download." -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." @@ -13418,11 +13433,11 @@ msgstr "" "Um die CSV-Daten herunterzuladen, verwenden Sie die Download-Schaltfläche " "direkt neben der jeweiligen Überschrift (z.B. \"Ticket\")." -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "Dies kann auch durch API-Aufrufe automatisiert werden." -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." @@ -13430,11 +13445,11 @@ msgstr "" "In jeder Tabelle werden nur die ersten 20 Einträge angezeigt. Um alle " "Einträge zu sehen, laden Sie sich die Datensätze im CSV-Format herunter." -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "Aktivität" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " @@ -13444,47 +13459,47 @@ msgstr "" "Sie finden hier jede *einzelne* Zeiterfassungsposition Ihrer Bearbeiter. Das " "ist das, was Sie auch in der Ticket-Historie vor Zammad 5.2 sehen konnten." -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "In dieser Liste finden Sie die folgenden Ticketinformationen:" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "Nummer" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "Kunde" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "Organisation des Kunden (falls zutreffend)" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "Agent, der Zeit erfasst hat" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "In der Aktivität verbuchte Zeiteinheiten" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "Aktivitäts-Typ (falls aktiviert)" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "Erstellt am" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -13496,28 +13511,28 @@ msgstr "Erstellt am" msgid "Ticket" msgstr "Ticket" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" "Dieser Filter enthält alle relevanten Tickets aus dem ausgewählten Monat." -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "Derzeit zugewiesener Agent (Besitzer)" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "Im laufenden Monat verbuchte Zeiteinheiten" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "Zeiteinheiten insgesamt (während der Ticketlaufzeit verbuchte Zeit)" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "Geschlossen am (falls zutreffend)" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." @@ -13526,13 +13541,13 @@ msgstr "" "Benutzer. Jeder Benutzer hat eine Gesamtzeit, die im aktuellen Monat " "verbucht wurde (aus allen Tickets)." -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "Organisation" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." @@ -13540,7 +13555,7 @@ msgstr "" "Hier finden Sie eine Liste aller Organisationen, bei denen Kunden in diesem " "Monat eine Zeiterfassung verursacht haben." -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -13553,7 +13568,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "Zeitabrechnungsansicht mit Zeiterfassungs-Filtern" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -13776,17 +13791,12 @@ msgid "When creating a trigger, define your changes here:" msgstr "Wenn Sie einen Trigger erstellen, definieren Sie hier Ihre Änderungen:" #: ../manage/trigger/how-do-they-work.rst:79 -#, fuzzy -#| msgid "" -#| "Certain actions (such as *email*, *SMS* and *notes*) support :doc:`/" -#| "system/variables`, which can be used to build highly-customized message " -#| "templates." msgid "" "Certain actions (such as *email*, *SMS* and *notes*) support :doc:`/misc/" "variables`, which can be used to build highly-customized message templates." msgstr "" "Bestimmte Aktionen (z.B. *E-Mail*, *SMS* und *Notizen*) unterstützen :doc:`/" -"system/variables`, die zur Erstellung individueller Nachrichten verwendet " +"misc/variables`, die zur Erstellung individueller Nachrichten verwendet " "werden können." #: ../manage/trigger/how-do-they-work.rst:83 @@ -13818,11 +13828,6 @@ msgstr "" "oder *relativ* angegeben werden." #: ../manage/trigger/how-do-they-work.rst:92 -#, fuzzy -#| msgid "" -#| "You can also combine static text with placeholders for text fields. " -#| "Remember that the placeholders' values have to be known during trigger " -#| "runtime. Learn more about :doc:`/system/variables`." msgid "" "You can also combine static text with placeholders for text fields. Remember " "that the placeholders' values have to be known during trigger runtime. Learn " @@ -13830,8 +13835,7 @@ msgid "" msgstr "" "Sie können auch statischen Text mit Platzhaltern für Textfelder kombinieren. " "Beachten Sie, dass die Werte der Platzhalter zum Ausführungszeitpunkt des " -"Triggers bekannt sein müssen. Erfahren Sie mehr über :doc:`/system/" -"variables`." +"Triggers bekannt sein müssen. Erfahren Sie mehr über :doc:`/misc/variables`." #: ../manage/trigger/how-do-they-work.rst:105 msgid "Send an email or SMS" @@ -14408,13 +14412,21 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." msgstr "" -"Das Deaktivieren ist eine Alternative zum Löschen eines Benutzers. Was ist " -"genau der Unterschied?" +"Inaktive Benutzer können sich nicht mehr einloggen. Sie können aber " +"weiterhin an verschiedenen Stellen in Zammad verwendet werden (z.B. als " +"Kunden in Tickets, in Bedingungen in Triggern und Automatisierungen)." -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" +msgstr "" +"Was ist der Unterschied zwischen dem Deaktivieren und dem Löschen eines " +"Benutzers?" + +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." @@ -14422,7 +14434,7 @@ msgstr "" "Es gibt keine Möglichkeit, einen gelöschten Benutzer wiederherzustellen. " "Inaktive Benutzer können jederzeit reaktiviert werden." -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." @@ -14431,15 +14443,19 @@ msgstr "" "verloren; bei der Deaktivierung eines Benutzers bleiben alle zugehörigen " "Tickets erhalten." -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" -msgstr "Inaktive Benutzer erscheinen weiterhin in den Suchergebnissen:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" +msgstr "" +"Inaktive Benutzer erscheinen weiterhin in den Suchergebnissen und können als " +"Kunden in Tickets verwendet werden:" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "Ein inaktiver Benutzer wird in einer Suche nach Kunden angezeigt" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." @@ -14447,7 +14463,7 @@ msgstr "" "Ein durchgestrichenes 👤-Symbol weist auf einen inaktiven Benutzer hin. In " "anderen Fällen sind inaktive Benutzer ausgegraut." -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " @@ -14458,7 +14474,7 @@ msgstr "" "bearbeiten oder auf einen Teil des Admin-Bereichs zuzugreifen, sind Rollen " "die Lösung." -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -14480,7 +14496,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "Berechtigungen im Dialog \"Bearbeiten: Benutzer\"" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -15069,12 +15085,6 @@ msgstr "" "`webhook-payload-default` an den Endpunkt." #: ../manage/webhook/add.rst:98 -#, fuzzy -#| msgid "" -#| "When switched on, a code editor will be shown below, where you can " -#| "configure custom payload for your webhook in JSON format. To insert " -#| "supported :doc:`/system/variables` use ``::`` or ``#{`` shortcuts for " -#| "autocomplete." msgid "" "When switched on, a code editor will be shown below, where you can configure " "custom payload for your webhook in JSON format. To insert supported :doc:`/" @@ -15082,8 +15092,8 @@ msgid "" msgstr "" "Nach dem aktivieren wird unten ein Code-Editor angezeigt, in dem Sie " "benutzerdefinierte Payloads für Ihren Webhook im JSON-Format konfigurieren " -"können. Um unterstützte :doc:`/system/variables` einzufügen, verwenden Sie " -"``::`` oder ``#{`` für die Autovervollständigung." +"können. Um unterstützte :doc:`/misc/variables` einzufügen, verwenden Sie ``::" +"`` oder ``#{`` für die Autovervollständigung." #: ../manage/webhook/add.rst:103 msgid "" @@ -18270,12 +18280,6 @@ msgid "Group (``group``)" msgstr "Gruppe (``group``)" #: ../misc/variables.rst:46 -#, fuzzy -#| msgid "" -#| "The second part is the name of the object. This is the name you define " -#| "during object creation and can be found within the object menu at any " -#| "time. The first and second part of a variable is divided by a point, e." -#| "g.: ``ticket.number`` which will in total be ``#{ticket.number}``." msgid "" "The second part is the name of the attribute. This is the name you define " "during object creation and can be found within the object attribute menu at " @@ -18283,10 +18287,10 @@ msgid "" "g.: ``ticket.number`` which will in total be ``#{ticket.number}``." msgstr "" "Der zweite Teil ist der Name des Objektattributs. Diesen Namen legen Sie bei " -"der Objektattributerstellung fest und Sie können ihn jederzeit im Objektmenü " -"in den Einstellungen wiederfinden. Der erste und zweite Teil einer Variablen " -"wird durch einen Punkt getrennt, z.B.: ``ticket.number``, was im Ergebnis " -"``#{ticket.number}`` ergibt." +"der Erstellung des Objektattributs fest und Sie können ihn jederzeit im " +"Objektmenü in den Einstellungen wiederfinden. Der erste und zweite Teil " +"einer Variablen wird durch einen Punkt getrennt, z.B.: ``ticket.number``, " +"was im Ergebnis ``#{ticket.number}`` ergibt." #: ../misc/variables.rst:51 msgid "" @@ -18546,12 +18550,6 @@ msgstr "" "community.zammad.org>`_ nach." #: ../misc/variables/article.rst:6 -#, fuzzy -#| msgid "" -#| "Below you can find all available ticket article-based variables within " -#| "Zammad. These can be called via Triggers for example. If you're unsure if " -#| "Zammad does support variables at the point you're at, you can try to type " -#| "``::`` to check." msgid "" "Below you can find all available ticket article-based variables within " "Zammad. These can be called via triggers for example. If you're unsure if " @@ -19557,12 +19555,6 @@ msgid "``#{user.web}``" msgstr "``#{user.web}``" #: ../misc/variables/ticket.rst:6 -#, fuzzy -#| msgid "" -#| "Below you can find all available ticket-based variables within Zammad. " -#| "These can be called via Triggers for example. If you're unsure if Zammad " -#| "does support variables at the point you're at, you can try to type ``::`` " -#| "to check." msgid "" "Below you can find all available ticket-based variables within Zammad. These " "can be called via triggers for example. If you're unsure if Zammad does " @@ -22753,12 +22745,9 @@ msgid "The URL of your Zammad installation." msgstr "Die URL Ihrer Zammad-Installation." #: ../settings/system/base.rst:9 ../settings/system/base.rst:17 -#, fuzzy -#| msgid "" -#| "This setting is used within :doc:`/system/variables` and notifications." msgid "This setting is used within :doc:`/misc/variables` and notifications." msgstr "" -"Diese Einstellung wird in :doc:`/system/variables` und Benachrichtigungen " +"Diese Einstellung wird in :doc:`/misc/variables` und Benachrichtigungen " "verwendet." #: ../settings/system/system-base.include.rst:1 @@ -31483,27 +31472,17 @@ msgid "Search URL" msgstr "Such-URL" #: ../system/objects/types.rst:227 -#, fuzzy -#| msgid "" -#| "Set your endpoint where Zammad fetches the data. Please make sure to " -#| "include a valid search :doc:`variable <../variables>` as an URL " -#| "parameter. Example for a free text search at user input: ``#{search.term}" -#| "``" msgid "" "Set your endpoint where Zammad fetches the data. Please make sure to include " "a valid search :doc:`variable ` as an URL parameter. " "Example for a free text search at user input: ``#{search.term}``" msgstr "" -"Legen Sie den Endpunkt fest, von dem Zammad die Daten abruft. Bitte stellen " -"Sie sicher, dass Sie eine gültige :doc:`Suchvariable <../variables>` als URL-" +"Legen Sie den Endpunkt fest, an dem Zammad die Daten abruft. Bitte stellen " +"Sie sicher, dass Sie eine gültige :doc:`Variable ` als URL-" "Parameter angeben. Beispiel für eine Freitextsuche bei Benutzereingabe: " -"``#{search.term}``" +"``#{suche.begriff}``" #: ../system/objects/types.rst:232 -#, fuzzy -#| msgid "" -#| "If in doubt, ask the responsible person for the external data source how " -#| "they expect the strucuture of the URL." msgid "" "If in doubt, ask the responsible person for the external data source how " "they expect the structure of the URL." @@ -31796,16 +31775,12 @@ msgstr "" "www.google.com/search?q=#{ticket.amazing_attribute}``" #: ../system/objects/types.rst:362 -#, fuzzy -#| msgid "" -#| "You can use any :doc:`Zammad variable ` as long as " -#| "it's available in the moment you need it." msgid "" "You can use any :doc:`Zammad variable ` as long as it's " "available in the moment you need it." msgstr "" -"Sie können jede :doc:`Zammad-Variable ` verwenden, " -"solange sie in dem Moment, in dem Sie sie brauchen, verfügbar ist." +"Sie können jede :doc:`Zammad-Variable ` verwenden, solange " +"sie in dem Moment, in dem Sie sie brauchen, verfügbar ist." #: ../system/objects/types.rst:365 msgid "" @@ -31983,24 +31958,14 @@ msgid "Plan" msgstr "Produkt" #: ../system/subscription.rst:16 -#, fuzzy -#| msgid "" -#| "Everything affecting your instance subscription functions like number of " -#| "agents, package and payment method." msgid "" "Here you can set up everything affecting your instance subscription " "functions like number of agents and package." msgstr "" -"Alles, was Ihr Abonnement betrifft, wie Anzahl der Agenten, Paket und " -"Zahlungsmethode." +"Hier können Sie alles einstellen, was Instanz-Abonnement betrifft, wie die " +"Anzahl der Agenten und das Paket." #: ../system/subscription.rst:19 -#, fuzzy -#| msgid "" -#| "On the top of the subscription summary you'll find the number of used and " -#| "available (booked) agent seats. By using the *see more* link you can also " -#| "expand an agent list to see the currently configured active agents. This " -#| "list *does not* count accounts with admin permissions only." msgid "" "On top of the page you can find a subscription summary. You'll find the " "number of used and available (booked) agent seats there. By using the *see " @@ -32008,11 +31973,11 @@ msgid "" "active agents. This list *does not* count accounts with admin permissions " "only." msgstr "" -"Oben in der Abonnementübersicht finden Sie die Anzahl der verwendeten und " -"verfügbaren (gebuchten) Agentenplätze. Über den Link *Mehr anzeigen* können " -"Sie auch die Liste der Agenten erweitern, um die derzeit konfigurierten " -"aktiven Agenten zu sehen. Diese Liste *zählt nicht* die Konten mit reinen " -"Admin-Rechten." +"Oben auf der Seite finden Sie eine Abonnementübersicht. Dort finden Sie die " +"Anzahl der genutzten und verfügbaren (gebuchten) Agentenplätze. Über den " +"Link *Mehr anzeigen* können Sie auch eine Liste der Agenten ausklappen, um " +"die derzeit konfigurierten aktiven Agenten zu sehen. In dieser Liste werden " +"Konten mit ausschließlich Admin-Rechten *nicht* gezählt." #: ../system/subscription.rst:None msgid "" @@ -32077,15 +32042,12 @@ msgstr "" "Screenshot mit drei verfügbaren Paketen für eine gehostete Zammad-Instanz" #: ../system/subscription.rst:57 -#, fuzzy -#| msgid "" -#| "In this section you can adjust the settings of the previous selected plan." msgid "" "At the bottom of this block you can find a summary where you can adjust the " "settings of the previous selected plan." msgstr "" -"In diesem Abschnitt können Sie die Einstellungen des zuvor ausgewählten " -"Plans anpassen." +"Am unteren Ende dieses Blocks finden Sie eine Zusammenfassung, in der Sie " +"die Einstellungen des zuvor ausgewählten Plans anpassen können." #: ../system/subscription.rst:62 msgid "" @@ -32182,23 +32144,16 @@ msgid "Screenshot showing payment options and a pricing summary" msgstr "Screenshot mit Zahlungsoptionen und einer Preisübersicht" #: ../system/subscription.rst:103 -#, fuzzy -#| msgid "Billing information" msgid "Billing Information" msgstr "Informationen zur Abrechnung" #: ../system/subscription.rst:105 -#, fuzzy -#| msgid "" -#| "Within the billing tab you can control all billing relevant information " -#| "like invoices, billing address and the option to cancel your subscription." msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" -"Auf der Registerkarte \"Abrechnung\" können Sie alle abrechnungsrelevanten " -"Informationen wie Rechnungen, Rechnungsadresse und die Option zur Kündigung " -"Ihres Abonnements kontrollieren." +"Sie können alle abrechnungsrelevanten Informationen wie Rechnungen und die " +"Rechnungsadresse kontrollieren." #: ../system/subscription.rst:108 msgid "" @@ -32216,11 +32171,11 @@ msgstr "Rechnungsadresse" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" -"Geben Sie hier die Adresse Ihres Unternehmens und den Namen Ihres " -"Unternehmens an. Diese angaben werden auf Ihrer Rechnung aufgeführt." +"Geben Sie hier die Adresse und den Namen Ihres Unternehmens an. Diese " +"angaben werden auf Ihrer Rechnung aufgeführt." #: ../system/subscription.rst:118 msgid "VAT ID" @@ -32263,16 +32218,12 @@ msgstr "" "Die Rechnungen werden als Anhang (PDF) an diese E-Mail-Adresse gesendet." #: ../system/subscription.rst:129 -#, fuzzy -#| msgid "" -#| "Don't forget to press the *Submit* button after you changed above " -#| "settings." msgid "" "Don't forget to press the *Update billing information* button after you " "changed above settings." msgstr "" -"Vergessen Sie nicht, auf die Schaltfläche *Übermitteln* zu klicken, nachdem " -"Sie die obigen Einstellungen geändert haben." +"Vergessen Sie nicht, auf die Schaltfläche *Update billing information* zu " +"klicken, nachdem Sie die obigen Einstellungen geändert haben." #: ../system/subscription.rst:None msgid "" @@ -32282,10 +32233,8 @@ msgstr "" "Screenshot mit Optionen für Rechnungsinformationen im Menü \"Abonnement\"" #: ../system/subscription.rst:137 -#, fuzzy -#| msgid "Payment method" msgid "Payment Method" -msgstr "Bezahlmethode" +msgstr "Zahlungsart" #: ../system/subscription.rst:139 msgid "You can pay via credit card or SEPA mandate." @@ -32296,23 +32245,18 @@ msgid "Credit card" msgstr "Kreditkarte" #: ../system/subscription.rst:142 -#, fuzzy -#| msgid "" -#| "Simply follow the dialogue by clicking *authorize* and confirm -if " -#| "required by your bank- your consent to Zammad using your card for the " -#| "payments." msgid "" "Simply follow the dialogue by clicking *authorize credit card* and confirm -" "if required by your bank- your consent to Zammad using your card for the " "payments." msgstr "" -"Folgen Sie einfach dem Dialog, indem Sie auf *Autorisieren* klicken und " -"bestätigen Sie - falls von Ihrer Bank verlangt - Ihr Einverständnis, dass " -"Zammad Ihre Karte für die Zahlungen verwendet." +"Folgen Sie einfach dem Dialog, indem Sie auf *Kreditkarte autorisieren* " +"klicken und bestätigen Sie - falls von Ihrer Bank verlangt - Ihr " +"Einverständnis, dass Zammad Ihre Karte für die Zahlungen verwendet." #: ../system/subscription.rst:148 msgid "SEPA Direct Debit" -msgstr "" +msgstr "SEPA Lastschriftmandat" #: ../system/subscription.rst:147 msgid "" @@ -32335,30 +32279,26 @@ msgstr "" "company/contact>`_ für weitere Informationen." #: ../system/subscription.rst:156 -#, fuzzy -#| msgid "Subscription" msgid "Cancel Subscription" -msgstr "Abonnement" +msgstr "Abonnement kündigen" #: ../system/subscription.rst:158 -#, fuzzy -#| msgid "" -#| "In case you no longer want to use Zammad's SaaS, you can cancel your " -#| "subscription by using the red *Yes, please cancel my subscription* button." msgid "" "Do you want to cancel your subscription? In case you no longer want to use " "Zammad's SaaS, you can cancel your subscription by using the red *Yes, " "please cancel my subscription* button." msgstr "" -"Falls Sie Zammads SaaS nicht mehr nutzen möchten, können Sie Ihr Abonnement " -"über die rote Schaltfläche *Ja, ich möchte mein Abonnement kündigen* " -"kündigen." +"Möchten Sie Ihr Abonnement kündigen? Falls Sie Zammads SaaS nicht mehr " +"nutzen möchten, können Sie Ihr Abonnement über die rote Schaltfläche *Ja, " +"ich möchte mein Abonnement kündigen* beenden." #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" +"Um das Abonnement zu kündigen, geben Sie den FQDN Ihrer Zammad-Instanz ein " +"und geben Sie einen Grund für Ihre Kündigung an." #: ../system/subscription.rst:165 msgid "" @@ -32368,10 +32308,8 @@ msgstr "" "Abrechnungszeitraums." #: ../system/subscription.rst:None -#, fuzzy -#| msgid "Screenshot showing certificate adding dialog" msgid "Screenshot showing subscription cancellation dialog" -msgstr "Screenshot zeigt Dialog zum Hinzufügen von Zertifikaten" +msgstr "Screenshot zeigt Dialog zur Kündigung des Abonnements" #: ../system/subscription.rst:174 msgid "" @@ -32403,8 +32341,6 @@ msgid "" msgstr "Screenshot mit roter Schaltfläche zur Kündigung des Abonnements" #: ../system/subscription.rst:189 -#, fuzzy -#| msgid "Payment history" msgid "Payment History" msgstr "Zahlungshistorie" @@ -32878,6 +32814,13 @@ msgid "Shows which version is currently being used on your Zammad-instance." msgstr "" "Zeigt an, welche Version derzeit auf Ihrer Zammad-Instanz verwendet wird." +#~ msgid "" +#~ "Disabling this flag is a soft alternative to deleting a user. So what's " +#~ "the difference?" +#~ msgstr "" +#~ "Das Deaktivieren ist eine Alternative zum Löschen eines Benutzers. Was " +#~ "ist genau der Unterschied?" + #~ msgid "Billing" #~ msgstr "Abrechnungen" diff --git a/locale/es/LC_MESSAGES/admin-docs.po b/locale/es/LC_MESSAGES/admin-docs.po index a9a77773..eaf07151 100644 --- a/locale/es/LC_MESSAGES/admin-docs.po +++ b/locale/es/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-10-18 22:00+0000\n" "Last-Translator: Marian \n" "Language-Team: Spanish `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -7058,7 +7071,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7684,7 +7697,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9178,7 +9191,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9350,7 +9363,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 #, fuzzy msgid "Default at Signup" msgstr "Verificación de correo electrónico" @@ -9376,6 +9389,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10861,14 +10882,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10876,30 +10898,30 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 #, fuzzy msgid "Accounted Time" msgstr "Configuración de cuenta" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10910,85 +10932,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -11000,45 +11022,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -11049,7 +11071,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11711,44 +11733,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11763,7 +11792,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -26227,8 +26256,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -26244,8 +26273,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26341,7 +26370,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/es_CO/LC_MESSAGES/admin-docs.po b/locale/es_CO/LC_MESSAGES/admin-docs.po index 3658d6d1..b2107e91 100644 --- a/locale/es_CO/LC_MESSAGES/admin-docs.po +++ b/locale/es_CO/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -352,7 +352,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "" @@ -1034,7 +1034,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2547,7 +2547,7 @@ msgstr "" msgid "The fields provided by the form are limited to the following:" msgstr "" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -2575,11 +2575,11 @@ msgstr "" msgid "Zammad comes with certain settings for forms." msgstr "" -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "" @@ -6097,7 +6097,7 @@ msgid "" "Zammad like triggers or workflows." msgstr "" -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "" @@ -6400,17 +6400,21 @@ msgid "" "with the following settings you can adjust as needed." msgstr "" -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "" + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." msgstr "" -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -6421,13 +6425,13 @@ msgid "" "individual group - even if they have a child/parent relation." msgstr "" -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" msgstr "" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -6436,179 +6440,188 @@ msgid "" "will be deprecated with Zammad 7." msgstr "" -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6878,7 +6891,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7499,7 +7512,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8986,7 +8999,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9158,7 +9171,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9183,6 +9196,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10662,14 +10683,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10677,29 +10699,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10710,85 +10732,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10800,45 +10822,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10849,7 +10871,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11510,44 +11532,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11562,7 +11591,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25908,8 +25937,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25925,8 +25954,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26020,7 +26049,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/es_MX/LC_MESSAGES/admin-docs.po b/locale/es_MX/LC_MESSAGES/admin-docs.po index 8b721683..4fba5146 100644 --- a/locale/es_MX/LC_MESSAGES/admin-docs.po +++ b/locale/es_MX/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2023-10-11 14:18+0000\n" "Last-Translator: morealedgar \n" "Language-Team: Spanish (Mexico) `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6883,7 +6896,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7504,7 +7517,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8991,7 +9004,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9163,7 +9176,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9188,6 +9201,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10667,14 +10688,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10682,29 +10704,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10715,85 +10737,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10805,45 +10827,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10854,7 +10876,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11515,44 +11537,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11567,7 +11596,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25913,8 +25942,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25930,8 +25959,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26025,7 +26054,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/fa/LC_MESSAGES/admin-docs.po b/locale/fa/LC_MESSAGES/admin-docs.po index 32fec1ec..5cf65995 100644 --- a/locale/fa/LC_MESSAGES/admin-docs.po +++ b/locale/fa/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -352,7 +352,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "" @@ -1034,7 +1034,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2547,7 +2547,7 @@ msgstr "" msgid "The fields provided by the form are limited to the following:" msgstr "" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -2575,11 +2575,11 @@ msgstr "" msgid "Zammad comes with certain settings for forms." msgstr "" -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "" @@ -6097,7 +6097,7 @@ msgid "" "Zammad like triggers or workflows." msgstr "" -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "" @@ -6400,17 +6400,21 @@ msgid "" "with the following settings you can adjust as needed." msgstr "" -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "" + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." msgstr "" -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -6421,13 +6425,13 @@ msgid "" "individual group - even if they have a child/parent relation." msgstr "" -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" msgstr "" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -6436,179 +6440,188 @@ msgid "" "will be deprecated with Zammad 7." msgstr "" -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6878,7 +6891,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7499,7 +7512,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8986,7 +8999,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9158,7 +9171,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9183,6 +9196,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10662,14 +10683,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10677,29 +10699,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10710,85 +10732,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10800,45 +10822,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10849,7 +10871,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11510,44 +11532,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11562,7 +11591,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25908,8 +25937,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25925,8 +25954,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26020,7 +26049,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/fr/LC_MESSAGES/admin-docs.po b/locale/fr/LC_MESSAGES/admin-docs.po index 8763800e..0deb8c39 100644 --- a/locale/fr/LC_MESSAGES/admin-docs.po +++ b/locale/fr/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-10-08 00:00+0000\n" "Last-Translator: Misha \n" "Language-Team: French `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -7106,7 +7119,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "Titre" @@ -7734,7 +7747,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9226,7 +9239,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9398,7 +9411,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 #, fuzzy msgid "Default at Signup" msgstr "Intégrations" @@ -9424,6 +9437,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10918,14 +10939,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10933,30 +10955,30 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 #, fuzzy msgid "Accounted Time" msgstr "Les comptes" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10967,85 +10989,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "Client" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -11057,45 +11079,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "Organisation" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -11106,7 +11128,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11770,44 +11792,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11822,7 +11851,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -26313,8 +26342,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -26330,8 +26359,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26425,7 +26454,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/fr_CA/LC_MESSAGES/admin-docs.po b/locale/fr_CA/LC_MESSAGES/admin-docs.po index 619329c0..1e05a6d1 100644 --- a/locale/fr_CA/LC_MESSAGES/admin-docs.po +++ b/locale/fr_CA/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2021-12-03 14:33+0000\n" "Last-Translator: TRANSFER FROM TRANSIFEX \n" "Language-Team: French (Canada) Groupe > Délai d'attente d'affectation" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 #, fuzzy msgid "Follow-up possible" msgstr "Billet > Groupe > Suivi possible" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -7058,7 +7071,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7682,7 +7695,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9192,7 +9205,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9364,7 +9377,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 #, fuzzy msgid "Default at Signup" msgstr "Bloquer les notifications" @@ -9390,6 +9403,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10893,7 +10914,8 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None @@ -10901,7 +10923,7 @@ msgstr "" msgid "New Time Accounting Activity Type Dialog" msgstr "Billet > Titre" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10909,30 +10931,30 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 #, fuzzy msgid "Accounted Time" msgstr "Billet > Temps comptabilisé" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10943,87 +10965,87 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 #, fuzzy msgid "Tickets and their accounted time" msgstr "Billet > Temps comptabilisé" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "Nombre" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 #, fuzzy msgid "Agent that accounted the time" msgstr "Billet > Temps comptabilisé" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -11035,46 +11057,46 @@ msgstr "" msgid "Ticket" msgstr "Billet" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 #, fuzzy msgid "This filter contains all relevant tickets from the selected month." msgstr "Ceci supprimera complètement les références du billet du sujet." -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -11085,7 +11107,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11747,44 +11769,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11799,7 +11828,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -26416,8 +26445,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -26433,8 +26462,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26528,7 +26557,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/hr/LC_MESSAGES/admin-docs.po b/locale/hr/LC_MESSAGES/admin-docs.po index 6a109ea4..ac21859a 100644 --- a/locale/hr/LC_MESSAGES/admin-docs.po +++ b/locale/hr/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2022-06-15 13:40+0000\n" "Last-Translator: Ivan Perovic \n" "Language-Team: Croatian `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6952,7 +6965,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7577,7 +7590,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9068,7 +9081,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9240,7 +9253,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9265,6 +9278,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10749,14 +10770,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10764,30 +10786,30 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 #, fuzzy msgid "Accounted Time" msgstr "Podešavanje postavki" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10798,85 +10820,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10888,45 +10910,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10937,7 +10959,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11599,44 +11621,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11651,7 +11680,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -26033,8 +26062,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -26050,8 +26079,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26147,7 +26176,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/hu/LC_MESSAGES/admin-docs.po b/locale/hu/LC_MESSAGES/admin-docs.po index 6abcaa1d..65a83c08 100644 --- a/locale/hu/LC_MESSAGES/admin-docs.po +++ b/locale/hu/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -352,7 +352,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "" @@ -1034,7 +1034,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2547,7 +2547,7 @@ msgstr "" msgid "The fields provided by the form are limited to the following:" msgstr "" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -2575,11 +2575,11 @@ msgstr "" msgid "Zammad comes with certain settings for forms." msgstr "" -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "" @@ -6097,7 +6097,7 @@ msgid "" "Zammad like triggers or workflows." msgstr "" -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "" @@ -6400,17 +6400,21 @@ msgid "" "with the following settings you can adjust as needed." msgstr "" -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "" + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." msgstr "" -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -6421,13 +6425,13 @@ msgid "" "individual group - even if they have a child/parent relation." msgstr "" -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" msgstr "" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -6436,179 +6440,188 @@ msgid "" "will be deprecated with Zammad 7." msgstr "" -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6878,7 +6891,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7499,7 +7512,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8986,7 +8999,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9158,7 +9171,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9183,6 +9196,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10662,14 +10683,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10677,29 +10699,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10710,85 +10732,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10800,45 +10822,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10849,7 +10871,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11510,44 +11532,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11562,7 +11591,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25908,8 +25937,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25925,8 +25954,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26020,7 +26049,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/it/LC_MESSAGES/admin-docs.po b/locale/it/LC_MESSAGES/admin-docs.po index ed89f9a1..48f061f3 100644 --- a/locale/it/LC_MESSAGES/admin-docs.po +++ b/locale/it/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2023-04-15 10:17+0000\n" "Last-Translator: crnfpp \n" "Language-Team: Italian `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6891,7 +6904,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7515,7 +7528,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9002,7 +9015,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9174,7 +9187,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9199,6 +9212,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10684,14 +10705,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10699,29 +10721,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10732,85 +10754,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10822,45 +10844,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10871,7 +10893,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11532,44 +11554,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11584,7 +11613,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25938,8 +25967,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25955,8 +25984,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26050,7 +26079,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/nl/LC_MESSAGES/admin-docs.po b/locale/nl/LC_MESSAGES/admin-docs.po index a7ab6bd0..5946e3ad 100644 --- a/locale/nl/LC_MESSAGES/admin-docs.po +++ b/locale/nl/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -352,7 +352,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "" @@ -1034,7 +1034,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2547,7 +2547,7 @@ msgstr "" msgid "The fields provided by the form are limited to the following:" msgstr "" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -2575,11 +2575,11 @@ msgstr "" msgid "Zammad comes with certain settings for forms." msgstr "" -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "" @@ -6097,7 +6097,7 @@ msgid "" "Zammad like triggers or workflows." msgstr "" -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "" @@ -6400,17 +6400,21 @@ msgid "" "with the following settings you can adjust as needed." msgstr "" -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "" + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." msgstr "" -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -6421,13 +6425,13 @@ msgid "" "individual group - even if they have a child/parent relation." msgstr "" -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" msgstr "" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -6436,179 +6440,188 @@ msgid "" "will be deprecated with Zammad 7." msgstr "" -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6878,7 +6891,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7499,7 +7512,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8986,7 +8999,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9158,7 +9171,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9183,6 +9196,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10662,14 +10683,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10677,29 +10699,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10710,85 +10732,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10800,45 +10822,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10849,7 +10871,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11510,44 +11532,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11562,7 +11591,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25908,8 +25937,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25925,8 +25954,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26020,7 +26049,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/pl/LC_MESSAGES/admin-docs.po b/locale/pl/LC_MESSAGES/admin-docs.po index 9c6df212..882a75f7 100644 --- a/locale/pl/LC_MESSAGES/admin-docs.po +++ b/locale/pl/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-06-20 06:00+0000\n" "Last-Translator: MBekspert \n" "Language-Team: Polish `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6884,7 +6897,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7510,7 +7523,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8998,7 +9011,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9170,7 +9183,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9195,6 +9208,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10675,14 +10696,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10690,29 +10712,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10723,85 +10745,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10813,45 +10835,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10862,7 +10884,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11524,44 +11546,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11576,7 +11605,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25940,8 +25969,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25957,8 +25986,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26053,7 +26082,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/pt_BR/LC_MESSAGES/admin-docs.po b/locale/pt_BR/LC_MESSAGES/admin-docs.po index 84adc43b..e3a575c8 100644 --- a/locale/pt_BR/LC_MESSAGES/admin-docs.po +++ b/locale/pt_BR/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-03-10 08:00+0000\n" "Last-Translator: Glauber Daniel Ribeiro \n" "Language-Team: Portuguese (Brazil) `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 #, fuzzy msgid "Signature" msgstr "Assinaturas" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 #, fuzzy msgid "" "Choose which :doc:`signature ` to use when " @@ -6776,24 +6780,24 @@ msgstr "" "*Assinatura*: escolha qual :doc:`assinatura 1` usar quando responder " "chamados neste grupo." -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 #, fuzzy msgid "" "An internal note about the group that is only visible to people who can " @@ -6802,30 +6806,39 @@ msgstr "" "*Nota*: uma nota interna sobre o grupo que estará visível somente para as " "pessoas que podem acessar a área de gerenciamento do grupo." -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -7095,7 +7108,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 #, fuzzy msgid "Title" @@ -7723,7 +7736,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9223,7 +9236,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "Papéis" @@ -9395,7 +9408,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 #, fuzzy #| msgid "Default at signup" msgid "Default at Signup" @@ -9422,6 +9435,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10949,7 +10970,8 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None @@ -10957,7 +10979,7 @@ msgstr "" msgid "New Time Accounting Activity Type Dialog" msgstr "Árvore de Seleção" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10965,30 +10987,30 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 #, fuzzy msgid "Accounted Time" msgstr "Contas" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10999,86 +11021,86 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 #, fuzzy msgid "In this list you'll see the following ticket information:" msgstr "Esta sessão atualmente carece das seguintes integrações:" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -11090,45 +11112,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "Organização" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -11139,7 +11161,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11816,44 +11838,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11868,7 +11897,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -26436,8 +26465,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -26453,8 +26482,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26549,7 +26578,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/ru/LC_MESSAGES/admin-docs.po b/locale/ru/LC_MESSAGES/admin-docs.po index f4e2e604..0f74a220 100644 --- a/locale/ru/LC_MESSAGES/admin-docs.po +++ b/locale/ru/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-10-16 13:00+0000\n" "Last-Translator: Nikita \n" "Language-Team: Russian `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6914,7 +6927,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "Заголовок" @@ -7535,7 +7548,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9022,7 +9035,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9194,7 +9207,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9219,6 +9232,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10702,14 +10723,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10717,29 +10739,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10750,85 +10772,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "Клиент" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10840,45 +10862,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10889,7 +10911,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11552,44 +11574,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11604,7 +11633,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25964,8 +25993,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25981,8 +26010,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26076,7 +26105,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/sr/LC_MESSAGES/admin-docs.po b/locale/sr/LC_MESSAGES/admin-docs.po index 3cd17e86..853b6a2f 100644 --- a/locale/sr/LC_MESSAGES/admin-docs.po +++ b/locale/sr/LC_MESSAGES/admin-docs.po @@ -7,8 +7,8 @@ msgid "" msgstr "" "Project-Id-Version: Zammad Admin Documentation pre-release\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" -"PO-Revision-Date: 2024-11-12 09:01+0000\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" +"PO-Revision-Date: 2024-11-15 08:00+0000\n" "Last-Translator: Dusan Vuckovic \n" "Language-Team: Serbian \n" @@ -428,7 +428,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "Имејл" @@ -1232,7 +1232,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2704,14 +2704,6 @@ msgid "Dynamic Signatures" msgstr "Динамични потписи" #: ../channels/email/signatures.rst:22 -#, fuzzy -#| msgid "" -#| "To individualize the signatures, it is possible to automatically load " -#| "specific information into a signature via :doc:`/system/variables`. All " -#| "information stored on the ticket, assigned customers or agents can be " -#| "inserted. This makes it possible to design the signature individually. To " -#| "load a list of available variables, enter two colons (``::``) into the " -#| "*Text* box of the signature editor." msgid "" "To individualize the signatures, it is possible to automatically load " "specific information into a signature via :doc:`/misc/variables`. All " @@ -2721,7 +2713,7 @@ msgid "" "*Text* box of the signature editor." msgstr "" "Да бисте персонализовали потписе, могуће је аутоматски учитати одређене " -"информације у потпис преко :doc:`/system/variables`. Могу се унети све " +"информације у потпис преко :doc:`/misc/variables`. Могу се унети све " "информације сачуване у тикету, додељеним клијентима или оператерима. Ово " "омогућава индивидуалну персонализацију потписа. Да бисте учитали листу " "доступних променљивих, унесите две двотачке (``::``) у поље *Текст* при " @@ -3080,7 +3072,7 @@ msgstr "Имајте на уму следећа ограничења:" msgid "The fields provided by the form are limited to the following:" msgstr "Поља наведена у форми су ограничена на следеће:" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -3108,11 +3100,11 @@ msgstr "За сада је могућ само једна наменска фо msgid "Zammad comes with certain settings for forms." msgstr "Zammad долази са одређеним подешавањима за форме." -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "Активно" @@ -7505,7 +7497,7 @@ msgstr "" "приступити задацима или њиховом стању са других места у Zammad-у као што су " "окидачи или радни токови." -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "Групне дозволе" @@ -7867,7 +7859,13 @@ msgstr "" "Без обзира да ли ћете уредити или додати нову групу, свака група долази са " "следећим подешавањима која можете да прилагодите по потреби." -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +#, fuzzy +#| msgid "Currently, groups cannot be removed." +msgid "Please note that groups cannot be removed." +msgstr "Тренутно, групе не могу уклонити." + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." @@ -7875,11 +7873,11 @@ msgstr "" "Ово је назив које ће ваши оператери (и клијенти када користе :doc:`/channels/" "web`) видети у оквиру Zammad корисничког интерфејса." -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "Надређена група" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -7897,7 +7895,7 @@ msgstr "" "дозвола. Ово значи да можете третирати сваку групу на појединачан начин – " "чак иако имају однос подређени/надређени." -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" @@ -7905,7 +7903,7 @@ msgstr "" "Zammad не приказује предређене групе тренутно одабране групе. Ово би иначе " "водило до кружне референце!" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -7919,11 +7917,11 @@ msgstr "" "(погледајте docs:`овде ` за више " "информација). Почев од Zammad верзије 7, MySQL више неће бити подржан." -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "Време истека доделе" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " @@ -7933,11 +7931,11 @@ msgstr "" "након што додељени оператер није радио на тикету. Калкулација овог " "временског истека *не* узима у обзир радне сате." -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "Могућ наставак" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." @@ -7946,21 +7944,21 @@ msgstr "" "клијент одговори на затворени тикет (без обзира да ли путем имејла или " "корисничког интерфејса)." -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "да" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "Тикет ће бити поново отворен. Ово је подразумевана вредност." -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "уместно поновног отварања отвори нови тикет" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." @@ -7968,11 +7966,11 @@ msgstr "" "Тикет ће остати затворен и Zammad ће уместо њега отворити нов тикет. Нов " "тикет садржи само одговор клијента." -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "уместо поновног отварања након извесног времена отвори нови тикет" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " @@ -7982,7 +7980,7 @@ msgstr "" "*након последњег затварања тикета*. Ако је временско ограничење прекорачено, " "Zammad ће отворити нов тикет уместо поновног отварања." -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " @@ -7992,11 +7990,11 @@ msgstr "" "која захтева да наведете број дана који желите да Zammad сачека док не крене " "да отвара нове тикета." -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "Додели наставке" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " @@ -8006,7 +8004,7 @@ msgstr "" "тикета, последњи додељени власник треба да остане додељен или да Zammad " "ресетује власника на никога." -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." @@ -8014,16 +8012,16 @@ msgstr "" "Тикет ће остати последњем оператеру који га је поседовао. Ово је " "подразумевана вредност." -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "не" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "Додела власника тикета ће бити уклоњена." -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." @@ -8031,35 +8029,35 @@ msgstr "" "Изаберите имејл адресу пошиљаоца коју ће Zammad користити као одлазну адресу " "за одговарање на тикет у овој групи." -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "**Још немате подешену имејл адресу?**" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "Прво подесите имејл канал" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr ":doc:`Канали → Имејл `" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr ":doc:`Канали → Microsoft 365 `" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr ":doc:`Канали → Google `" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "а затим се вратите овде." -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "Потпис" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " @@ -8069,11 +8067,11 @@ msgstr "" "користите када одговарате на тикете у овој групи. Ако ову опцију не " "подесите, имејл поруке ће се слати без икаквог потписа." -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "Заједнички нацрти" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " @@ -8084,7 +8082,7 @@ msgstr "" "омогућена, онемогућите је ако не желите да ваши оператери користе ову " "функцију." -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." @@ -8092,7 +8090,7 @@ msgstr "" "Сазнајте више о заједничким нацртима :user-docs:`у нашој корисничкој " "документацији `." -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." @@ -8100,23 +8098,38 @@ msgstr "" "Интерна напомена о групи која је видљива само људима који могу да приступе " "области управљања групом." -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 +#, fuzzy +#| msgid "" +#| "Don't need the group any more? If you can't or don't want to recycle " +#| "(rename) the group, you can also set it to inactive. Agents and customers " +#| "will no longer be able to see the group and thus can't add, update or " +#| "read it's tickets." msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" "Група вам више није потребна? Ако не можете или не желите да рециклирате " "групу (промените назив), можете је искључити. Оператери и клијенти више неће " "моћи да виде групу и стога не могу да отварају, освежавају или гледају њене " "тикете." -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." -msgstr "Тренутно, групе не могу уклонити." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" +msgstr "" + +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " @@ -8126,11 +8139,11 @@ msgstr "" "потенцијално опасно, уверите се да група више није део имејл филтера или " "одредишне групе." -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "Снимак екрана који показује како подешавање групе може изгледати." -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "Пример подешавања групе." @@ -8443,7 +8456,7 @@ msgstr "" "уклоните URL адресе из јавног менија заглавља или јавног менија подножја." #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "Наслов" @@ -8752,16 +8765,12 @@ msgid "sending a reply to the customer" msgstr "слање одговора клијенту" #: ../manage/macros/how-do-they-work.rst:28 -#, fuzzy -#| msgid "" -#| "Unlike triggers, the scheduler, and text modules, macro actions do " -#| "**not** support the use of :doc:`/system/variables`." msgid "" "Unlike triggers, the scheduler, and text modules, macro actions do **not** " "support the use of :doc:`/misc/variables`." msgstr "" "За разлику од окидача, планера и текстуалних исечака, макро радње **не " -"подржавају** употребу :doc:`/system/variables`." +"подржавају** употребу :doc:`/misc/variables`." #: ../manage/macros/how-do-they-work.rst:32 msgid "" @@ -9201,7 +9210,7 @@ msgstr "Желите да додате сопствена поља за орга msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "Можете! Да бисте сазнали више, погледајте :doc:`/system/objects`." -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "Активно" @@ -10927,7 +10936,7 @@ msgstr "" "Да бисте то постигли, потребне су вам две одвојене улоге: једна са ``ticket." "agent`` и друга са ``ticket.customer``." -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "Улоге" @@ -11139,7 +11148,7 @@ msgstr "" msgid "Role Details" msgstr "Детаљи улоге" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "Подразумевано приликом регистрације" @@ -11172,6 +11181,14 @@ msgstr "" "🙅 **Подразумеване улоге никада не би требало да дају дозволе администратора/" "оператера.**" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "Дозволе за корисничка подешавања" @@ -11467,16 +11484,12 @@ msgstr "" "желите да се изврше над овим објектима." #: ../manage/scheduler.rst:19 -#, fuzzy -#| msgid "" -#| "Schedulers can be used to send periodic reminder emails. Use :doc:`/" -#| "system/variables` to build highly-customized email templates." msgid "" "Schedulers can be used to send periodic reminder emails. Use :doc:`/misc/" "variables` to build highly-customized email templates." msgstr "" "Планери се могу користити за слање периодичних имејл порука са подсетницима. " -"Користите :doc:`/system/variables` да направите високо прилагођене имејл " +"Користите :doc:`/misc/variables` да направите високо прилагођене имејл " "шаблоне." #: ../manage/scheduler.rst:22 @@ -12668,15 +12681,11 @@ msgstr "" "нашој :user-docs:`корисничкој документацији `." #: ../manage/text-modules.rst:57 -#, fuzzy -#| msgid "" -#| "The example text modules below use :doc:`/system/variables` to " -#| "dynamically insert information like the customer's or agent's names." msgid "" "The example text modules below use :doc:`/misc/variables` to dynamically " "insert information like the customer's or agent's names." msgstr "" -"Примери текстуалних исечака у наставку користе :doc:`променљиве ` за динамичко уметање информација као што су имена клијента или " "оператера." @@ -12920,10 +12929,16 @@ msgstr "" "унос у табели **Активност** у језичку **Обрачунато време**." #: ../manage/time-accounting.rst:95 +#, fuzzy +#| msgid "" +#| "You can manage available activity types in this screen like any other " +#| "Zammad object. Only active types will be available for the selection when " +#| "recording new times." msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" "Можете управљати доступним врстама активности на овом екрану као за сваки " "други Zammad објекат. Само активне врсте ће бити доступне за избор приликом " @@ -12933,7 +12948,7 @@ msgstr "" msgid "New Time Accounting Activity Type Dialog" msgstr "Дијалог нове врсте активности обрачуна времена" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -12946,11 +12961,11 @@ msgstr "" "случају ниједна врста неће бити унапред одабрана и оператери могу сами да је " "изаберу." -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "Обрачунато време" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " @@ -12960,7 +12975,7 @@ msgstr "" "обрачунатих времена ваших тикета. Обрачуната времена су приказана по " "годинама и месецима." -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " @@ -12970,11 +12985,11 @@ msgstr "" "*временске јединице* и *укупне временске јединице* (нпр. за делимичну " "наплату) у преузетој датотеци." -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "Изаберите одговарајући месец" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -12989,11 +13004,11 @@ msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" "Снимак екрана који приказује избор за годишњи и месечни обрачун времена" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "Тикети и њихово обрачунато време" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " @@ -13003,7 +13018,7 @@ msgstr "" "потребне. За ово тренутно имате четири опције за преглед и преузимање " "релевантних података као CSV." -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." @@ -13011,11 +13026,11 @@ msgstr "" "Да бисте преузели CSV датотеку, користите дугме за преузимање одмах поред " "сваког наслова (нпр. „Тикет“)." -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "Ово такође можете бити аутоматизовано помоћу API позива." -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." @@ -13023,11 +13038,11 @@ msgstr "" "За сваку табелу је приказано само првих 20 уноса. Да бисте их све видели, " "једноставно преузмите записе у CSV формату." -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "Активност" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " @@ -13037,47 +13052,47 @@ msgstr "" "ћете сваки *појединачни* корак обрачуна времена ваших оператера. Ово је оно " "што бисте такође видели у историјату тикета пре Zammad верзије 5.2." -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "У овој листи ћете видети следеће информације о тикетима:" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "Број" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "Клијент" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "Организација клијента (ако постоји)" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "Оператер који је обрачунао време" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "Јединице времена урачунате у текућу активност" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "Врста активности (ако је укључено)" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "Додато у" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -13089,27 +13104,27 @@ msgstr "Додато у" msgid "Ticket" msgstr "Тикет" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "Овај филтер садржи све релевантне тикете из одабраног месеца." -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "Тренутно додељени оператер (власник тикета)" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "Обрачунате јединице времена у текућем месецу" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "Укупне временске јединице (време обрачунато током трајања тикета)" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "Затворено у (ако постоји)" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." @@ -13118,13 +13133,13 @@ msgstr "" "корисник има обрачунато укупно време у текућем месецу (за све тикете који се " "подударају)." -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "Организација" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." @@ -13132,7 +13147,7 @@ msgstr "" "Ово пружа листу свих организација у којима су клијенти изазвали обрачунато " "време у том месецу." -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -13145,7 +13160,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "Приказ обрачуна времена са филтерима" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -13358,17 +13373,12 @@ msgid "When creating a trigger, define your changes here:" msgstr "Када правите окидач, дефинишите своје измене овде:" #: ../manage/trigger/how-do-they-work.rst:79 -#, fuzzy -#| msgid "" -#| "Certain actions (such as *email*, *SMS* and *notes*) support :doc:`/" -#| "system/variables`, which can be used to build highly-customized message " -#| "templates." msgid "" "Certain actions (such as *email*, *SMS* and *notes*) support :doc:`/misc/" "variables`, which can be used to build highly-customized message templates." msgstr "" "Одређене радње (као што су *имејл*, *SMS* и *напомена*) подржавају :doc:" -"`променљиве `, које се могу користити за израду високо " +"`променљиве `, које се могу користити за израду високо " "прилагођених шаблона порука." #: ../manage/trigger/how-do-they-work.rst:83 @@ -13398,11 +13408,6 @@ msgstr "" "*апсолутним* или *релативним* терминима." #: ../manage/trigger/how-do-they-work.rst:92 -#, fuzzy -#| msgid "" -#| "You can also combine static text with placeholders for text fields. " -#| "Remember that the placeholders' values have to be known during trigger " -#| "runtime. Learn more about :doc:`/system/variables`." msgid "" "You can also combine static text with placeholders for text fields. Remember " "that the placeholders' values have to be known during trigger runtime. Learn " @@ -13410,7 +13415,7 @@ msgid "" msgstr "" "Такође можете комбиновати статички текст са предефинисаним вредностима за " "текстуална поља. Запамтите да предефинисане вредности морају бити познате " -"током времена извршавања окидача. Сазнајте више о :doc:`/system/variables`." +"током времена извршавања окидача. Сазнајте више о :doc:`/misc/variables`." #: ../manage/trigger/how-do-they-work.rst:105 msgid "Send an email or SMS" @@ -13969,13 +13974,19 @@ msgstr "Желите да додате сопствена поља у дијал #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." msgstr "" -"Онемогућавање овог атрибута је мека алтернатива брисању корисника. Па у чему " -"је разлика?" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:130 +#, fuzzy +#| msgid "" +#| "What's the difference between URL and text fields with link template...?!" +msgid "What's the difference between deactivating and deleting a user?" +msgstr "Која је разлика између URL и поља текста са шаблоном везе…?!" + +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." @@ -13983,7 +13994,7 @@ msgstr "" "Не постоји начин да вратите избрисаног корисника; искључени корисници се " "могу поново укључити у било ком тренутку." -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." @@ -13991,15 +14002,19 @@ msgstr "" "Када се корисник избрише, губе се и сви повезани тикети; искључивање " "корисника задржава све повезане тикете нетакнуте." -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +#, fuzzy +#| msgid "Inactive users still appear in search results:" +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "Искључени корисници се и даље појављују у резултатима претраге:" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "Искључен корисник приказан на листи резулата претраге клијената" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." @@ -14007,7 +14022,7 @@ msgstr "" "Пресечена иконица 👤 означава искљученог корисника. У другим случајевима, " "искључени корисници су засивљени." -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " @@ -14017,7 +14032,7 @@ msgstr "" "Ако желите да некоме дате дозволе за уређивање базе знача или за приступ " "панелу администратора, улоге вам могу помоћи у томе." -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -14038,7 +14053,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "Дозволе у дијалогу за уређивање корисника" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -14613,12 +14628,6 @@ msgstr "" "`подразумеване податке ` циљној путањи." #: ../manage/webhook/add.rst:98 -#, fuzzy -#| msgid "" -#| "When switched on, a code editor will be shown below, where you can " -#| "configure custom payload for your webhook in JSON format. To insert " -#| "supported :doc:`/system/variables` use ``::`` or ``#{`` shortcuts for " -#| "autocomplete." msgid "" "When switched on, a code editor will be shown below, where you can configure " "custom payload for your webhook in JSON format. To insert supported :doc:`/" @@ -14626,8 +14635,8 @@ msgid "" msgstr "" "Када је укључено, испод ће бити приказан уредник кода, где можете да " "подесите прилагођене податке за свој повратни позив у JSON формату. Да бисте " -"уметнули подржане :doc:`променљиве ` користите пречице " -"``::`` или ``#{`` за претрагу." +"уметнули подржане :doc:`променљиве ` користите пречице ``::" +"`` или ``#{`` за претрагу." #: ../manage/webhook/add.rst:103 msgid "" @@ -17721,21 +17730,15 @@ msgid "Group (``group``)" msgstr "Група (``group``)" #: ../misc/variables.rst:46 -#, fuzzy -#| msgid "" -#| "The second part is the name of the object. This is the name you define " -#| "during object creation and can be found within the object menu at any " -#| "time. The first and second part of a variable is divided by a point, e." -#| "g.: ``ticket.number`` which will in total be ``#{ticket.number}``." msgid "" "The second part is the name of the attribute. This is the name you define " "during object creation and can be found within the object attribute menu at " "any time. The first and second part of a variable is divided by a point, e." "g.: ``ticket.number`` which will in total be ``#{ticket.number}``." msgstr "" -"Други део је назив објекта. Ово је назив који одређујете током додавања " -"објекта и можете га видети у било ком тренутку унутар панела објекта. Први и " -"други део променљиве су одвојени тачком, нпр.: ``ticket.number`` што на " +"Други део је назив атрибута. Ово је назив који одређујете током додавања " +"атрибута и можете га видети у било ком тренутку унутар панела атрибута. Први " +"и други део променљиве су одвојени тачком, нпр.: ``ticket.number`` што на " "крају резултује у ``#{ticket.number}``." #: ../misc/variables.rst:51 @@ -17989,12 +17992,6 @@ msgstr "" "zammad.org>`_." #: ../misc/variables/article.rst:6 -#, fuzzy -#| msgid "" -#| "Below you can find all available ticket article-based variables within " -#| "Zammad. These can be called via Triggers for example. If you're unsure if " -#| "Zammad does support variables at the point you're at, you can try to type " -#| "``::`` to check." msgid "" "Below you can find all available ticket article-based variables within " "Zammad. These can be called via triggers for example. If you're unsure if " @@ -18999,12 +18996,6 @@ msgid "``#{user.web}``" msgstr "``#{user.web}``" #: ../misc/variables/ticket.rst:6 -#, fuzzy -#| msgid "" -#| "Below you can find all available ticket-based variables within Zammad. " -#| "These can be called via Triggers for example. If you're unsure if Zammad " -#| "does support variables at the point you're at, you can try to type ``::`` " -#| "to check." msgid "" "Below you can find all available ticket-based variables within Zammad. These " "can be called via triggers for example. If you're unsure if Zammad does " @@ -22126,12 +22117,9 @@ msgid "The URL of your Zammad installation." msgstr "URL ваше инсталације Zammad-а." #: ../settings/system/base.rst:9 ../settings/system/base.rst:17 -#, fuzzy -#| msgid "" -#| "This setting is used within :doc:`/system/variables` and notifications." msgid "This setting is used within :doc:`/misc/variables` and notifications." msgstr "" -"Ово подешавање се користи у оквиру :doc:`/system/variables` и обавештења." +"Ово подешавање се користи у оквиру :doc:`/misc/variables` и обавештења." #: ../settings/system/system-base.include.rst:1 msgid "It is automatically set by the *Getting Started wizard*." @@ -30573,26 +30561,16 @@ msgid "Search URL" msgstr "URL за претрагу" #: ../system/objects/types.rst:227 -#, fuzzy -#| msgid "" -#| "Set your endpoint where Zammad fetches the data. Please make sure to " -#| "include a valid search :doc:`variable <../variables>` as an URL " -#| "parameter. Example for a free text search at user input: ``#{search.term}" -#| "``" msgid "" "Set your endpoint where Zammad fetches the data. Please make sure to include " "a valid search :doc:`variable ` as an URL parameter. " "Example for a free text search at user input: ``#{search.term}``" msgstr "" "Одређује путању одакле Zammad преузима податке. Молимо обезбедите исправну :" -"doc:`променљиву <../variables>` претраге као URL параметар. Пример за " +"doc:`променљиву ` претраге као URL параметар. Пример за " "текстуалну претрагу на основу корисничког уноса: ``#{search.term}``" #: ../system/objects/types.rst:232 -#, fuzzy -#| msgid "" -#| "If in doubt, ask the responsible person for the external data source how " -#| "they expect the strucuture of the URL." msgid "" "If in doubt, ask the responsible person for the external data source how " "they expect the structure of the URL." @@ -30875,15 +30853,11 @@ msgstr "" "com/search?q=#{ticket.amazing_attribute}``" #: ../system/objects/types.rst:362 -#, fuzzy -#| msgid "" -#| "You can use any :doc:`Zammad variable ` as long as " -#| "it's available in the moment you need it." msgid "" "You can use any :doc:`Zammad variable ` as long as it's " "available in the moment you need it." msgstr "" -"Можете користити било коју :doc:`Zammad променљиву ` све " +"Можете користити било коју :doc:`Zammad променљиву ` све " "док је доступна у тренутку када вам је неопходна." #: ../system/objects/types.rst:365 @@ -31054,16 +31028,12 @@ msgid "Plan" msgstr "План" #: ../system/subscription.rst:16 -#, fuzzy -#| msgid "" -#| "Everything affecting your instance subscription functions like number of " -#| "agents, package and payment method." msgid "" "Here you can set up everything affecting your instance subscription " "functions like number of agents and package." msgstr "" -"Све у вези претплате ваше инстанце као што су број оператера, пакет и начин " -"плаћања." +"Овде можете подесити све у вези претплате ваше инстанце као што су број " +"оператера и пакет." #: ../system/subscription.rst:19 #, fuzzy @@ -31257,8 +31227,8 @@ msgstr "Информације о наплати" #| "Within the billing tab you can control all billing relevant information " #| "like invoices, billing address and the option to cancel your subscription." msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" "У оквиру језичка наплате можете прегледати све релевантне податке као што су " "рачуни, адреса за наплату и опција за прекид претплате." @@ -31278,9 +31248,13 @@ msgid "Billing address" msgstr "Адреса за наплату" #: ../system/subscription.rst:113 +#, fuzzy +#| msgid "" +#| "Provide your company address here, make sure to include the companies " +#| "name in case required. This address will be referenced on your invoice." msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" "Овде унесите адресу ваше фирме, али водите рачуна да укључите и назив фирме " "у случају да је потребно. Ова адреса ће бити укључена у ваш рачун." @@ -31412,7 +31386,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" @@ -31910,6 +31884,13 @@ msgstr "Верзија" msgid "Shows which version is currently being used on your Zammad-instance." msgstr "Приказује која верзија се користи тренутно на вашој Zammad инстанци." +#~ msgid "" +#~ "Disabling this flag is a soft alternative to deleting a user. So what's " +#~ "the difference?" +#~ msgstr "" +#~ "Онемогућавање овог атрибута је мека алтернатива брисању корисника. Па у " +#~ "чему је разлика?" + #~ msgid "Billing" #~ msgstr "Наплата" diff --git a/locale/sv/LC_MESSAGES/admin-docs.po b/locale/sv/LC_MESSAGES/admin-docs.po index 00cc95b7..28edfe6b 100644 --- a/locale/sv/LC_MESSAGES/admin-docs.po +++ b/locale/sv/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-10-25 11:00+0000\n" "Last-Translator: chrand818 \n" "Language-Team: Swedish `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6885,7 +6898,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7506,7 +7519,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8993,7 +9006,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9165,7 +9178,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9190,6 +9203,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10673,14 +10694,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10688,29 +10710,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10721,85 +10743,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10811,45 +10833,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10860,7 +10882,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11521,44 +11543,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11573,7 +11602,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25919,8 +25948,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25936,8 +25965,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26033,7 +26062,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/th/LC_MESSAGES/admin-docs.po b/locale/th/LC_MESSAGES/admin-docs.po index 92828353..92775386 100644 --- a/locale/th/LC_MESSAGES/admin-docs.po +++ b/locale/th/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: Automatically generated\n" "Language-Team: none\n" @@ -352,7 +352,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:72 #: ../channels/email/accounts/secondary-addresses.rst:35 #: ../channels/email/index.rst:2 ../channels/form.rst:20 -#: ../manage/groups/settings.rst:82 ../system/objects/types.rst:154 +#: ../manage/groups/settings.rst:84 ../system/objects/types.rst:154 msgid "Email" msgstr "" @@ -1034,7 +1034,7 @@ msgstr "" #: ../channels/email/accounts/secondary-addresses.rst:41 #: ../channels/email/accounts/secondary-addresses.rst:42 -#: ../manage/groups/settings.rst:99 ../manage/macros/how-do-they-work.rst:0 +#: ../manage/groups/settings.rst:101 ../manage/macros/how-do-they-work.rst:0 #: ../manage/macros/learn-by-example.rst:0 #: ../manage/roles/admin-permissions.rst:40 #: ../manage/roles/agent-permissions.rst:31 @@ -2547,7 +2547,7 @@ msgstr "" msgid "The fields provided by the form are limited to the following:" msgstr "" -#: ../channels/form.rst:19 ../manage/groups/settings.rst:14 +#: ../channels/form.rst:19 ../manage/groups/settings.rst:16 #: ../manage/scheduler.rst:39 ../manage/slas/how-do-they-work.rst:26 #: ../manage/templates.rst:33 ../system/objects.rst:130 #: ../system/objects.rst:234 @@ -2575,11 +2575,11 @@ msgstr "" msgid "Zammad comes with certain settings for forms." msgstr "" -#: ../channels/form.rst:37 ../manage/groups/settings.rst:115 +#: ../channels/form.rst:37 ../manage/groups/settings.rst:122 #: ../manage/macros/how-do-they-work.rst:0 ../manage/overviews.rst:0 -#: ../manage/scheduler.rst:111 ../manage/templates.rst:43 -#: ../manage/webhook/add.rst:123 ../system/objects.rst:169 -#: ../system/objects.rst:248 +#: ../manage/roles/index.rst:128 ../manage/scheduler.rst:111 +#: ../manage/templates.rst:43 ../manage/webhook/add.rst:123 +#: ../system/objects.rst:169 ../system/objects.rst:248 msgid "Active" msgstr "" @@ -6097,7 +6097,7 @@ msgid "" "Zammad like triggers or workflows." msgstr "" -#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:168 +#: ../manage/groups/access-levels.rst:2 ../manage/users/index.rst:172 msgid "Group Permissions" msgstr "" @@ -6400,17 +6400,21 @@ msgid "" "with the following settings you can adjust as needed." msgstr "" -#: ../manage/groups/settings.rst:13 +#: ../manage/groups/settings.rst:12 +msgid "Please note that groups cannot be removed." +msgstr "" + +#: ../manage/groups/settings.rst:15 msgid "" "This is the name your agents (and customers when using :doc:`/channels/web`) " "will see within the Zammad-UI." msgstr "" -#: ../manage/groups/settings.rst:32 +#: ../manage/groups/settings.rst:34 msgid "Parent group" msgstr "" -#: ../manage/groups/settings.rst:17 +#: ../manage/groups/settings.rst:19 msgid "" "You can define *another* group as a parent group here. This is useful if you " "want to create group hierarchies. In such a hierarchy (child/parent " @@ -6421,13 +6425,13 @@ msgid "" "individual group - even if they have a child/parent relation." msgstr "" -#: ../manage/groups/settings.rst:25 +#: ../manage/groups/settings.rst:27 msgid "" "Zammad doesn't show you any child group of the currently selected group. " "This would lead to a circular reference!" msgstr "" -#: ../manage/groups/settings.rst:28 +#: ../manage/groups/settings.rst:30 msgid "" "Zammad supports 10 levels of hierarchy for groups on PostgreSQL systems. If " "you are using a MySQL database, it is limited to 6 levels. In case you are " @@ -6436,179 +6440,188 @@ msgid "" "will be deprecated with Zammad 7." msgstr "" -#: ../manage/groups/settings.rst:37 +#: ../manage/groups/settings.rst:39 msgid "Assignment timeout" msgstr "" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "Follow-up possible" msgstr "" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 msgid "yes" msgstr "" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 msgid "The ticket will be reopened. This is the default value." msgstr "" -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " "The new ticket contains the customers reply only." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "" -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 msgid "no" msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "The owner assignment of the ticket will be removed." msgstr "" -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 msgid ":doc:`Channels → Email `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6878,7 +6891,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7499,7 +7512,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -8986,7 +8999,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9158,7 +9171,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9183,6 +9196,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10662,14 +10683,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10677,29 +10699,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10710,85 +10732,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10800,45 +10822,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10849,7 +10871,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11510,44 +11532,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11562,7 +11591,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -25908,8 +25937,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -25925,8 +25954,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26020,7 +26049,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/tr/LC_MESSAGES/admin-docs.po b/locale/tr/LC_MESSAGES/admin-docs.po index 46d57b74..e4484f0f 100644 --- a/locale/tr/LC_MESSAGES/admin-docs.po +++ b/locale/tr/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2024-09-27 17:00+0000\n" "Last-Translator: Rob \n" "Language-Team: Turkish Grup > Atanma Zaman Aşımı" -#: ../manage/groups/settings.rst:35 +#: ../manage/groups/settings.rst:37 msgid "" "The time in minutes after which the ticket's ownership will revert back to " "*unassigned* after the assigned agent hasn't worked on the ticket. This " "timeout does *not* take any working hours in account." msgstr "" -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 #, fuzzy msgid "Follow-up possible" msgstr "Bilet > Grup > Takip mümkün" -#: ../manage/groups/settings.rst:40 +#: ../manage/groups/settings.rst:42 msgid "" "This option allows you to decide how Zammad should react if a customer " "replies to a closed ticket (no matter if by e.g. email or UI)." msgstr "" -#: ../manage/groups/settings.rst:44 ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:46 ../manage/groups/settings.rst:67 #: ../misc/object-conditions/basics.rst:108 #: ../misc/object-conditions/basics.rst:123 #, fuzzy msgid "yes" msgstr "Evet" -#: ../manage/groups/settings.rst:44 +#: ../manage/groups/settings.rst:46 #, fuzzy msgid "The ticket will be reopened. This is the default value." msgstr "*evet*: bilet yeniden açılacak." -#: ../manage/groups/settings.rst:48 +#: ../manage/groups/settings.rst:50 msgid "do not reopen Ticket but create new Ticket" msgstr "" -#: ../manage/groups/settings.rst:47 +#: ../manage/groups/settings.rst:49 #, fuzzy msgid "" "The ticket will remain closed and Zammad will create a new ticket instead. " @@ -6912,145 +6916,154 @@ msgstr "" "*bileti yeniden açma ancak yeni bilet oluştur*: bilet kapalı kalacak ve " "Zammad bunun yerine müşterinin cevabı için yeni bir bilet oluşturacak." -#: ../manage/groups/settings.rst:57 +#: ../manage/groups/settings.rst:59 msgid "do not reopen ticket after certain time but create new ticket" msgstr "" -#: ../manage/groups/settings.rst:51 +#: ../manage/groups/settings.rst:53 msgid "" "The ticket can be reopened unless the specified number of days *after last " "ticket closure* has been exceeded. If the time limit is exceeded, Zammad " "will create a new ticket instead of reopening." msgstr "" -#: ../manage/groups/settings.rst:55 +#: ../manage/groups/settings.rst:57 msgid "" "Choosing this option will provide the option *Reopening time in days* which " "requires you to provide the number of days you want Zammad to wait until it " "creates new tickets." msgstr "" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 msgid "Assign follow-ups" msgstr "" -#: ../manage/groups/settings.rst:60 +#: ../manage/groups/settings.rst:62 msgid "" "This setting allows you to decide if, upon a reopen of a ticket, the last " "assigned owner should stay assigned or if Zammad should reset the owner to " "nobody." msgstr "" -#: ../manage/groups/settings.rst:65 +#: ../manage/groups/settings.rst:67 #, fuzzy msgid "" "The ticket will remain with the last agent who owned it. This is the default " "value." msgstr "*evet*: bilet yeniden açılacak." -#: ../manage/groups/settings.rst:68 ../misc/object-conditions/basics.rst:109 +#: ../manage/groups/settings.rst:70 ../misc/object-conditions/basics.rst:109 #: ../misc/object-conditions/basics.rst:124 #, fuzzy msgid "no" msgstr "not" -#: ../manage/groups/settings.rst:68 +#: ../manage/groups/settings.rst:70 #, fuzzy msgid "The owner assignment of the ticket will be removed." msgstr "*evet*: bilet yeniden açılacak." -#: ../manage/groups/settings.rst:71 +#: ../manage/groups/settings.rst:73 msgid "" "Select which sender's email address Zammad will use outbound for replying on " "a ticket in this group." msgstr "" -#: ../manage/groups/settings.rst:74 +#: ../manage/groups/settings.rst:76 msgid "**You don't have an email address configured yet?**" msgstr "" -#: ../manage/groups/settings.rst:76 +#: ../manage/groups/settings.rst:78 msgid "Please configure an email based channel before here" msgstr "" -#: ../manage/groups/settings.rst:78 +#: ../manage/groups/settings.rst:80 #, fuzzy msgid ":doc:`Channels → Email `" msgstr ":doc:`Kanallar > E-posta `" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 #, fuzzy msgid ":doc:`Channels → Microsoft 365 `" msgstr ":doc:`Kanallar > E-posta `" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 #, fuzzy msgid ":doc:`Channels → Google `" msgstr ":doc:`Kanallar > E-posta `" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 #, fuzzy msgid "Signature" msgstr "İmzalar" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -7324,7 +7337,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 #, fuzzy msgid "Title" @@ -7974,7 +7987,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "▶️ Aktif" @@ -9578,7 +9591,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "Roller" @@ -9762,7 +9775,7 @@ msgstr "" msgid "Role Details" msgstr "Rol Detayları" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 #, fuzzy #| msgid "Default value" msgid "Default at Signup" @@ -9789,6 +9802,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "Kullanıcı Tercihleri İzinleri" @@ -11382,7 +11403,8 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None @@ -11390,7 +11412,7 @@ msgstr "" msgid "New Time Accounting Activity Type Dialog" msgstr "Bilet > Başlık" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -11398,30 +11420,30 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 #, fuzzy msgid "Accounted Time" msgstr "Bilet > Hesaplanan Zaman" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -11432,60 +11454,60 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 #, fuzzy msgid "Tickets and their accounted time" msgstr "Bilet > Hesaplanan Zaman" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 #, fuzzy msgid "This can also be automated with API calls." msgstr "Elbette çok satırlı kod parçacıkları da kullanabilirsiniz." -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 #, fuzzy msgid "Activity" msgstr "Aktif" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 #, fuzzy msgid "In this list you'll see the following ticket information:" msgstr "Bu bölümde şu anda aşağıdaki entegrasyonlar eksik:" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "Numara" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 @@ -11493,30 +11515,30 @@ msgstr "Numara" msgid "Customer" msgstr "müşteri" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 #, fuzzy msgid "Agent that accounted the time" msgstr "Bilet > Hesaplanan Zaman" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "Oluşturulma" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -11528,39 +11550,39 @@ msgstr "Oluşturulma" msgid "Ticket" msgstr "Bilet" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 #, fuzzy msgid "" "This provides a list of all organizations where customers have caused " @@ -11569,7 +11591,7 @@ msgstr "" "Bu örnek, geçen ay oluşturulan \"Mükemmel Müşteri\" kuruluşunun tüm " "biletlerinin istatistiklerini gösterir." -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -11580,7 +11602,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -12288,44 +12310,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -12340,7 +12369,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -27229,8 +27258,8 @@ msgstr "Web site bilgisi" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -27247,8 +27276,8 @@ msgstr "E-posta Adresi" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -27346,7 +27375,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr "" diff --git a/locale/zh_Hans/LC_MESSAGES/admin-docs.po b/locale/zh_Hans/LC_MESSAGES/admin-docs.po index 39ee1203..7304fff3 100644 --- a/locale/zh_Hans/LC_MESSAGES/admin-docs.po +++ b/locale/zh_Hans/LC_MESSAGES/admin-docs.po @@ -7,7 +7,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2024-11-12 16:31+0100\n" +"POT-Creation-Date: 2024-11-14 11:32+0100\n" "PO-Revision-Date: 2023-08-14 12:18+0000\n" "Last-Translator: chen \n" "Language-Team: Chinese (Simplified) `" msgstr "" -#: ../manage/groups/settings.rst:79 +#: ../manage/groups/settings.rst:81 msgid ":doc:`Channels → Microsoft 365 `" msgstr "" -#: ../manage/groups/settings.rst:80 +#: ../manage/groups/settings.rst:82 msgid ":doc:`Channels → Google `" msgstr "" -#: ../manage/groups/settings.rst:82 +#: ../manage/groups/settings.rst:84 msgid "and come back afterwards." msgstr "" -#: ../manage/groups/settings.rst:87 +#: ../manage/groups/settings.rst:89 msgid "Signature" msgstr "" -#: ../manage/groups/settings.rst:85 +#: ../manage/groups/settings.rst:87 msgid "" "Choose which :doc:`signature ` to use when " "replying to tickets in this group. Leaving this option unset will send " "emails without any signature." msgstr "" -#: ../manage/groups/settings.rst:95 +#: ../manage/groups/settings.rst:97 msgid "Shared Drafts" msgstr "" -#: ../manage/groups/settings.rst:90 +#: ../manage/groups/settings.rst:92 msgid "" "Shared drafts allows your agents to share ticket drafts (for new and " "existing tickets) with their colleagues. By default this setting is enabled, " "disable it if you don't want your agents to use this function." msgstr "" -#: ../manage/groups/settings.rst:94 +#: ../manage/groups/settings.rst:96 msgid "" "Learn more about shared drafts :user-docs:`in our user documentation `." msgstr "" -#: ../manage/groups/settings.rst:98 +#: ../manage/groups/settings.rst:100 msgid "" "An internal note about the group that is only visible to people who can " "access the group management area." msgstr "" -#: ../manage/groups/settings.rst:102 +#: ../manage/groups/settings.rst:104 msgid "" -"Don't need the group any more? If you can't or don't want to recycle " -"(rename) the group, you can also set it to inactive. Agents and customers " -"will no longer be able to see the group and thus can't add, update or read " -"it's tickets." +"Don't need the group anymore? If you can't or don't want to recycle (rename) " +"the group, you can also set it to inactive. Agents will no longer be able to " +"see or edit tickets in this group. However, customers can still interact " +"with their existing tickets in an inactive group." msgstr "" -#: ../manage/groups/settings.rst:109 -msgid "Currently, groups cannot be removed." +#: ../manage/groups/settings.rst:111 +msgid "" +"Want to handle tickets from an inactive group, which are updated by " +"customers?" msgstr "" -#: ../manage/groups/settings.rst:113 +#: ../manage/groups/settings.rst:114 +msgid "" +"You could e.g. create a trigger which moves them to another group when they " +"got updated. Create this trigger before deactivating the group so it is " +"selectable in the trigger configuration." +msgstr "" + +#: ../manage/groups/settings.rst:120 msgid "" "Please keep in mind that you still can route tickets into these groups. This " "is potentially dangerous, make sure the group is no longer part of email " "filters or a destination group." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "Screenshot showing how a group configuration can look like." msgstr "" -#: ../manage/groups/settings.rst:122 +#: ../manage/groups/settings.rst:129 msgid "A sample configuration of a group." msgstr "" @@ -6971,7 +6984,7 @@ msgid "" msgstr "" #: ../manage/knowledge-base.rst:146 ../manage/public-links.rst:39 -#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 +#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 #: ../system/maintenance.rst:31 msgid "Title" msgstr "" @@ -7593,7 +7606,7 @@ msgstr "" msgid "You can! To learn more, see :doc:`/system/objects`." msgstr "" -#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:144 +#: ../manage/organizations/index.rst:137 ../manage/users/index.rst:148 msgid "▶️ Active" msgstr "" @@ -9084,7 +9097,7 @@ msgid "" "the other with ``ticket.customer``." msgstr "" -#: ../manage/roles/index.rst:2 ../manage/users/index.rst:149 +#: ../manage/roles/index.rst:2 ../manage/users/index.rst:153 msgid "Roles" msgstr "" @@ -9256,7 +9269,7 @@ msgstr "" msgid "Role Details" msgstr "" -#: ../manage/roles/index.rst:122 +#: ../manage/roles/index.rst:123 msgid "Default at Signup" msgstr "" @@ -9281,6 +9294,14 @@ msgstr "" msgid "🙅 **Default roles should never provide admin/agent permissions.**" msgstr "" +#: ../manage/roles/index.rst:126 +msgid "" +"Roles can't be deleted but set to inactive. If you do so, all users loose " +"the permissions of this role. If this inactive role is the only one of a " +"user, this account isn't able to do anything in Zammad. The login is still " +"possible." +msgstr "" + #: ../manage/roles/user-preferences-permissions.rst:2 msgid "User Preferences Permissions" msgstr "" @@ -10766,14 +10787,15 @@ msgstr "" msgid "" "You can manage available activity types in this screen like any other Zammad " "object. Only active types will be available for the selection when recording " -"new times." +"new times. If an activity type has accounted time, it is still displayed in " +"tickets and included in the accounted time overview." msgstr "" #: ../manage/time-accounting.rst:None msgid "New Time Accounting Activity Type Dialog" msgstr "" -#: ../manage/time-accounting.rst:103 +#: ../manage/time-accounting.rst:104 msgid "" "Activity types can be set as default, and in that case they will be pre-" "selected for the agents when they are asked to account their time. It is " @@ -10781,29 +10803,29 @@ msgid "" "pre-selected and the agents can make their choice." msgstr "" -#: ../manage/time-accounting.rst:109 +#: ../manage/time-accounting.rst:110 msgid "Accounted Time" msgstr "" -#: ../manage/time-accounting.rst:111 +#: ../manage/time-accounting.rst:112 msgid "" "Under the **Accounted Time** tab, Zammad provides a section for reviewing " "all accounted times for your tickets. Accounted times are displayed per " "years and months." msgstr "" -#: ../manage/time-accounting.rst:115 +#: ../manage/time-accounting.rst:116 msgid "" "If you have tickets that are overlapping several months, you can " "differentiate by *time units* and *time units total* (e.g. to allow partial " "billing) in the downloaded file." msgstr "" -#: ../manage/time-accounting.rst:126 +#: ../manage/time-accounting.rst:127 msgid "Select the right month" msgstr "" -#: ../manage/time-accounting.rst:120 +#: ../manage/time-accounting.rst:121 msgid "" "Usually you want to bill accounted time of other months than the current " "one. Just select the relevant year and month to receive the accounted times " @@ -10814,85 +10836,85 @@ msgstr "" msgid "Screenshot showing a selection for year and month on time accounting" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "Tickets and their accounted time" msgstr "" -#: ../manage/time-accounting.rst:129 +#: ../manage/time-accounting.rst:130 msgid "" "Zammad allows you to receive the accounted information just like you need " "them. For this you currently have four options to review and also download " "the relevant data as CSV." msgstr "" -#: ../manage/time-accounting.rst:133 +#: ../manage/time-accounting.rst:134 msgid "" "To download the CSV data, use the download button right next to each heading " "(e.g. \"Ticket\")." msgstr "" -#: ../manage/time-accounting.rst:136 +#: ../manage/time-accounting.rst:137 msgid "This can also be automated with API calls." msgstr "" -#: ../manage/time-accounting.rst:139 +#: ../manage/time-accounting.rst:140 msgid "" "Only the first 20 entries are shown for each table. To see all of them, " "simply download the records in CSV." msgstr "" -#: ../manage/time-accounting.rst:156 +#: ../manage/time-accounting.rst:157 msgid "Activity" msgstr "" -#: ../manage/time-accounting.rst:143 +#: ../manage/time-accounting.rst:144 msgid "" "This filter works similar to the ticket filter, with one exception: You'll " "find each *individual* time accounting step of your agents. This is what " "you'd also see in the ticket's history before Zammad 5.2." msgstr "" -#: ../manage/time-accounting.rst:147 ../manage/time-accounting.rst:161 -#: ../manage/time-accounting.rst:178 +#: ../manage/time-accounting.rst:148 ../manage/time-accounting.rst:162 +#: ../manage/time-accounting.rst:179 msgid "In this list you'll see the following ticket information:" msgstr "" -#: ../manage/time-accounting.rst:149 ../manage/time-accounting.rst:163 +#: ../manage/time-accounting.rst:150 ../manage/time-accounting.rst:164 #: ../settings/ticket.rst:91 msgid "Number" msgstr "" -#: ../manage/time-accounting.rst:151 ../manage/time-accounting.rst:165 -#: ../manage/time-accounting.rst:182 ../manage/time-accounting.rst:180 +#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 +#: ../manage/time-accounting.rst:183 ../manage/time-accounting.rst:181 #: ../misc/object-conditions/basics.rst:36 #: ../misc/object-conditions/basics.rst:90 #: ../misc/object-conditions/basics.rst:158 msgid "Customer" msgstr "" -#: ../manage/time-accounting.rst:152 ../manage/time-accounting.rst:166 -#: ../manage/time-accounting.rst:181 +#: ../manage/time-accounting.rst:153 ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:182 msgid "Organization of customer (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:153 +#: ../manage/time-accounting.rst:154 msgid "Agent that accounted the time" msgstr "" -#: ../manage/time-accounting.rst:154 +#: ../manage/time-accounting.rst:155 msgid "Time units accounted in the current activity" msgstr "" -#: ../manage/time-accounting.rst:155 +#: ../manage/time-accounting.rst:156 msgid "Activity type (if enabled)" msgstr "" -#: ../manage/time-accounting.rst:156 ../manage/time-accounting.rst:170 +#: ../manage/time-accounting.rst:157 ../manage/time-accounting.rst:171 #: ../manage/webhook/log.rst:34 msgid "Created at" msgstr "" -#: ../manage/time-accounting.rst:171 ../misc/object-conditions/basics.rst:25 +#: ../manage/time-accounting.rst:172 ../misc/object-conditions/basics.rst:25 #: ../misc/object-conditions/basics.rst:91 #: ../misc/object-conditions/basics.rst:113 #: ../misc/object-conditions/basics.rst:126 @@ -10904,45 +10926,45 @@ msgstr "" msgid "Ticket" msgstr "" -#: ../manage/time-accounting.rst:159 +#: ../manage/time-accounting.rst:160 msgid "This filter contains all relevant tickets from the selected month." msgstr "" -#: ../manage/time-accounting.rst:167 +#: ../manage/time-accounting.rst:168 msgid "Agent currently assigned (ticket owner)" msgstr "" -#: ../manage/time-accounting.rst:168 ../manage/time-accounting.rst:182 +#: ../manage/time-accounting.rst:169 ../manage/time-accounting.rst:183 msgid "Time units accounted in the current month" msgstr "" -#: ../manage/time-accounting.rst:169 +#: ../manage/time-accounting.rst:170 msgid "Time units total (time accounted during ticket life)" msgstr "" -#: ../manage/time-accounting.rst:171 +#: ../manage/time-accounting.rst:172 msgid "Closed at (if applicable)" msgstr "" -#: ../manage/time-accounting.rst:174 +#: ../manage/time-accounting.rst:175 msgid "" "This provides you a per user filter on accounted time units. Each user has a " "total of time accounted in the current month (over all applicable tickets)." msgstr "" -#: ../manage/time-accounting.rst:190 ../misc/object-conditions/basics.rst:27 +#: ../manage/time-accounting.rst:191 ../misc/object-conditions/basics.rst:27 #: ../misc/object-conditions/basics.rst:102 #: ../misc/object-conditions/basics.rst:133 ../settings/branding.rst:13 msgid "Organization" msgstr "" -#: ../manage/time-accounting.rst:185 +#: ../manage/time-accounting.rst:186 msgid "" "This provides a list of all organizations where customers have caused " "accounted time in that month." msgstr "" -#: ../manage/time-accounting.rst:188 +#: ../manage/time-accounting.rst:189 msgid "" "You can also see entries for customers that are part of a primary " "organization. Users without an organization can be found in the Customer " @@ -10953,7 +10975,7 @@ msgstr "" msgid "Time accounting view with time accounted filters" msgstr "" -#: ../manage/time-accounting.rst:196 +#: ../manage/time-accounting.rst:197 msgid "" "Each heading allows you to download the CSV versions of the provided view " "via the download button next to it." @@ -11616,44 +11638,51 @@ msgstr "" #: ../manage/users/index.rst:126 msgid "" -"Disabling this flag is a soft alternative to deleting a user. So what's the " -"difference?" +"Inactive users aren't able to login anymore. However, they can still be used " +"in different places in Zammad (e.g. as ticket customer, in conditions in " +"triggers and schedulers)." +msgstr "" + +#: ../manage/users/index.rst:130 +msgid "What's the difference between deactivating and deleting a user?" msgstr "" -#: ../manage/users/index.rst:129 +#: ../manage/users/index.rst:132 msgid "" "There is no way to restore a deleted user; inactive users can be reactivated " "at any time." msgstr "" -#: ../manage/users/index.rst:132 +#: ../manage/users/index.rst:135 msgid "" "When a user is deleted, all their associated tickets are lost, as well; " "deactivating a user keeps all associated tickets intact." msgstr "" -#: ../manage/users/index.rst:135 -msgid "Inactive users still appear in search results:" +#: ../manage/users/index.rst:138 +msgid "" +"Inactive users still appear in search results and can be used as a ticket " +"customer:" msgstr "" #: ../manage/users/index.rst:0 msgid "An inactive user displayed in a customer search list" msgstr "" -#: ../manage/users/index.rst:141 +#: ../manage/users/index.rst:145 msgid "" "A slashed-out 👤 icon indicates an inactive user. In other cases, inactive " "users are grayed out." msgstr "" -#: ../manage/users/index.rst:147 +#: ../manage/users/index.rst:151 msgid "" "The :doc:`/manage/roles/index` define what users can do in the system. If " "you need to grant someone privileges to edit the knowledge base or access " "part of the admin panel, roles are the answer." msgstr "" -#: ../manage/users/index.rst:152 +#: ../manage/users/index.rst:156 msgid "" "The :doc:`/manage/groups/access-levels` define which tickets an agent can " "work with. If an agent is not receiving notifications for incoming tickets " @@ -11668,7 +11697,7 @@ msgstr "" msgid "Permissions in the edit user dialog" msgstr "" -#: ../manage/users/index.rst:167 +#: ../manage/users/index.rst:171 msgid "" "**Top:** User's roles decide what kind of actions they can perform and " "which :doc:`groups ` they belong to. **Bottom:** Group " @@ -26044,8 +26073,8 @@ msgstr "" #: ../system/subscription.rst:105 msgid "" -"You can control all billing relevant information like invoices, billing " -"address and the option to cancel your subscription." +"You can control all billing relevant information like invoices and the " +"billing address." msgstr "" #: ../system/subscription.rst:108 @@ -26061,8 +26090,8 @@ msgstr "" #: ../system/subscription.rst:113 msgid "" -"Provide your company address here, make sure to include the companies name " -"in case required. This address will be referenced on your invoice." +"Provide your company address here, make sure to include the name of the " +"company in case required. This address will be referenced on your invoice." msgstr "" #: ../system/subscription.rst:118 @@ -26158,7 +26187,7 @@ msgstr "" #: ../system/subscription.rst:162 msgid "" -"To cancel the description, enter the FQDN of your Zammad instance and " +"To cancel the subscription, enter the FQDN of your Zammad instance and " "provide a reason for your cancellation." msgstr ""