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terms-condition.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="Vaultspay">
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<title>Vaultspay</title>
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<link href="https://fonts.googleapis.com/css2?family=Montserrat:wght@400;500;600;700;800;900&display=swap"
rel="stylesheet">
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<!-- country flag css -->
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<!-- Theme css -->
<link rel="stylesheet" type="text/css" href="assets/css/style.css">
</head>
<body>
<!-- header section start -->
<header>
<div class="custom-container container">
<div class="row">
<div class="col-12">
<div class="main-menu">
<a href="index.html" class="brand-logo">
<img src="assets/images/logo.png" class="img-fluid">
</a>
<nav>
<div class="main-navbar">
<div id="mainnav">
<div class="toggle-nav d-xl-none d-inline-block"><i
class="fa fa-bars sidebar-bar"></i></div>
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<ul class="nav-menu">
<li class="back-btn">
<div class="mobile-back text-end">
<span>Back</span>
<i aria-hidden="true" class="fa fa-angle-right pl-2"></i>
</div>
</li>
<li>
<a href="index.html" class="nav-link menu-title">Home</a>
</li>
<li class="mega-menu">
<a href="#" class="nav-link menu-title">individual <span
class="according-menu d-xl-none d-inline-block"></span></a>
<div class="mega-menu-container menu-content two-grid">
<div class="container">
<div class="row margin-deafult">
<div class="col-xl-6 mega-box">
<div class="link-section">
<div class="submenu-title">
<a href="send-money.html">send</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Send Money easily, securely, and cheaply</p>
</div>
</div>
</div>
<div class="col-xl-6 mega-box">
<div class="link-section">
<div class="submenu-title">
<a href="pay.html">Pay</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Pay bills or friends anywhere in the World</p>
</div>
</div>
</div>
<div class="col-xl-6 mega-box">
<div class="link-section">
<div class="submenu-title">
<a href="purchase.html">Purchase</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Secure and convenient online shopping</p>
</div>
</div>
</div>
<div class="col-xl-6 mega-box">
<div class="link-section">
<div class="submenu-title">
<a href="receive-money.html">Receive</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Request secure payments quickly</p>
</div>
</div>
</div>
</div>
</div>
</div>
</li>
<li class="mega-menu">
<a href="#" class="nav-link menu-title">business <span
class="according-menu d-xl-none d-inline-block"></span></a>
<div class="mega-menu-container menu-content three-grid">
<div class="container-fluid">
<div class="row margin-deafult">
<div class="col-xl-4 mega-box">
<a href="payment-process.html" class="menu-main-title">Payment Processing</a>
<div class="link-section">
<div class="submenu-title">
<a href="payment-process.html#paymentpage">Payment page</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Create hosted payment and donation pages</p>
</div>
</div>
<div class="link-section">
<div class="submenu-title">
<a href="payment-process.html#paymentlinks">Payment links</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Set-up secure external payment links</p>
</div>
</div>
<div class="link-section">
<div class="submenu-title">
<a href="payment-process.html#paymentapi">API pages</a>
</div>
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<p>Seamless payments integration</p>
</div>
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<div class="submenu-title">
<a href="payment-process.html#paymentqrcode">QR code scan payment</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Add QR code to your payment options</p>
</div>
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<div class="col-xl-4 mega-box">
<a href="payment-management.html" class="menu-main-title">Payment Management</a>
<div class="link-section">
<div class="submenu-title">
<a href="payment-management.html#paymentrecurring">Recurring/Subscription payments</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Schedule your batch and recurring payments</p>
</div>
</div>
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<div class="submenu-title">
<a href="payment-management.html#paymentinvoice">Invoice managment</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Consolidate and automate your invoice processes
</p>
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<a href="payment-management.html#paymenttax">Tax managment</a>
</div>
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<p>Automate your tax calculation and collection</p>
</div>
</div>
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<a href="payment-management.html#paymenttransaction">Transaction managment</a>
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<p>World-class transaction processing</p>
</div>
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<div class="submenu-title">
<a href="technical.html#technicalpci">PCI compliance</a>
</div>
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<p>International standards in payment security</p>
</div>
</div>
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<div class="submenu-title">
<a href="technical.html#technical3d">3D secure</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Payment security for Visa and Mastercard</p>
</div>
</div>
<div class="link-section">
<div class="submenu-title">
<a href="technical.html#technicaltoken">Tokenization</a>
</div>
<div class="submenu-content opensubmegamenu">
<p>Applying blockchain and next-gen technology</p>
</div>
</div>
</div>
</div>
</div>
</div>
</li>
<li><a href="developer.html" class="nav-link menu-title">developer</a></li>
<li><a href="help.html" class="nav-link menu-title">help</a></li>
</ul>
</div>
</div>
</nav>
<div class="account-setting">
<ul>
<li>
<a href="#">
<img src="assets/svg/login.svg" class="img-fluid d-sm-inline-block d-none"
alt="login">
login
</a>
</li>
<li>
<select class="form-select" aria-label="Default select example">
<option selected>eng</option>
<option value="1">One</option>
<option value="2">Two</option>
<option value="3">Three</option>
</select>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</header>
<!-- header section end -->
<!--terms condition title start -->
<section class="help-bg section-b-space">
<div class="container custom-container">
<h2>Our Terms & Conditions</h2>
</div>
</section>
<!-- terms condition title end -->
<!-- condition section start -->
<section class="condition-section about-section">
<div class="container container-padding">
<div class="row">
<div class="col-sm-12">
<div class="about-content">
<div class="terms-details">
<h2>Security measures</h2>
<ul class="terms-list">
<li>
<p>You are the SOLE responsible for the safety, security, and proper use of
your gadgets, i.e. smartphone, tablet, or any other device using the Mobile
Wallet services.</p>
</li>
<li>
<p>
As a security and precautionary measure, if you fail to enter the correct
PIN for 3 attempts, the account will be temporarily deactivated. You will
need to call the Customer Service Centre to reactivate the account which
requires a verification process directed by the company.
</p>
</li>
<li>
<p>
You, and only you, shall use your account and PIN to access the service
and will be responsible for all the transactions made through your account.
</p>
</li>
<li>
<p>
Do not share, send, or disclose your PIN to anyone, including your family
members and employees of VaultsPay, or anyone else.
</p>
</li>
</ul>
</div>
<div class="terms-details">
<h2>suspension and disconnection of the services/closure of account</h2>
<ul class="list-none">
<li>
<p>VaulsPay may suspend, restrict, or terminate provision of the service and/or
close your account without informing you and without any liabilities
whatsoever -Although, we will try, if possible, to inform you
justifying the reasons why such action is or may be taken- if:</p>
<ul class="terms-list">
<li>
<p> VaultsPay is aware or have reason to believe that your account is
being used in an unauthorized, unlawful, improper, fraudulent manner,
or any criminal activities.</p>
</li>
<li>
<p>
lack of complying with any of the conditions related to the use of
the services that have been communicated to you earlier.
</p>
</li>
<li>
<p>
You fail to notify VaultsPay that your device has been lost or stolen,
or if your PIN has been disclosed to any other party.
</p>
</li>
<li>
<p>
Doing anything with your device, intentionally or unintentionally,
that we suspect may lead to damage or jeopardize the security of
the services.
</p>
</li>
<li>
<p>
You fail to inform VaultsPay if your registered number is cancelled
or disconnected from the network service provider.
</p>
</li>
<li>
<p>
VaultsPay will suspend your account in case of ID verification failure, where you have not provided a certified ID copy or a reliable certified ID document within 30 days after being notified to provide the ID.
</p>
</li>
</ul>
</li>
<li>
<p>
VaultsPay will close your account permanently upon receiving a signed written
request by the account owner or when received an official death certificate.
</p>
</li>
<li>
<p>
VaultsPay will not answer to you and will not be responsible for any direct,
indirect, circumstantial, consequential, or special damages arising from
any act or omission by VaultsPay or any third party for whom we are
responsible, whether arising in contract, or statute, if we close or
suspend Your account in terms of this clause 7.
</p>
</li>
</ul>
</div>
<div class="terms-details">
<h2>getting assistance</h2>
<ul class="list-none">
<li>
<p>You may call the Customer Call Centre on the given official number only,
if you want to do any of the following:</p>
<ul class="terms-list">
<li>
<p>Receive information about agents</p>
</li>
<li>
<p>Run a query on your account</p>
</li>
<li>
<p>Question any transactions performed through Your account</p>
</li>
<li>
<p>Have any type of problem accessing the system</p>
</li>
<li>
<p>Lodge or follow up with a complaint</p>
</li>
<li>
<p>Requesting any assistant or information about the services</p>
</li>
<li>
<p class="font-red">
Mobile Money Services in UAE are regulated by the Central Bank of UAE.
If you are not satisfied with the outcome of a complaint, you are welcome
to approach the Central Bank with a request to intervene.
</p>
</li>
</ul>
</li>
</ul>
</div>
<div class="terms-details">
<h2>your responsibilities</h2>
<ul class="terms-list">
<li>
<p>
You are the SOLE responsible for the correctness and accuracy of
the information provided to VaultsPay about yourself. Furthermore,
you undertake to VaulsPay that any information you provided is
true and correct, you will also provide any additional information
required from time to time, failing to do so will lead to
suspend/terminate your account.
</p>
</li>
<li>
<p>
You will be held responsible for the payment of all applicable fees
and charges for any transaction processed using your phone,
application, and PIN whether were made by you or someone
else with or without your authority or knowledge.
</p>
</li>
<li>
<p>
You should not use the services for any illegal activities or to commit any offence.
</p>
</li>
<li>
<p>
It is mandatory to inform VaultsPay in the event of damage, loss, or
theft of your phone immediately. As a precautionary measure,
the account will be suspended until the proper replacement
and full restoration of your phone.
</p>
</li>
<li>
<p>
You will be held responsible for all the fees and transactions
clearance affected up to the time of receipt of your reporting
of damaged, lost, or theft of your phone to VaultsPay.
</p>
</li>
<li>
<p>
You should abide all the term and conditions and comply with any
instructions that VaultsPay may issue from time to time about the
use of the Mobile Wallet Services.
</p>
</li>
</ul>
</div>
<div class="terms-details">
<h2>Refunds</h2>
<ul class="list-none">
<li>
<p>The refund of any transaction and subsequent fee to your credit
balance will be processed if:</p>
<ul class="terms-list">
<li>
<p>
You send E-Money to an unregistered user who does not redeem the E-Money
within 7 days and you cancel the transaction after the expiry of the 7 days.
</p>
</li>
<li>
<p>
You close your account while still having E-Money in it. A refund resulting
from closing an account will be treated as a cash-out transaction and will be
subject to service applicable fees. Refunds resulting from closing an account
will be paid in cash and can be made by any registered agent following receipt
of a request to close the account.
</p>
</li>
<li>
<p class="font-red">
You have been wrongly charged by VaultsPay or where it is established
that your account was debited without proper transfer instructions authorized
by means of your PIN.
</p>
</li>
<li>
<p>
You need to call the Customer Service Centre in order to
cancel a transaction, or query your account and request a
refund of the transaction amount and fee or unauthorized
transaction amount or erroneous charge as the case may be.
VaultsPay will process such request and in case of
approval, will credit the refund to your account.
</p>
</li>
<li>
<p>
In the event that account is closed as a result of death,
the credit balance in shall be paid over to next of kin
or the beneficiary stated in a beneficiary nomination
letter or administrator nominated in the letters of
administration issued by the Master of the High Court.
</p>
</li>
<li>
<p class="font-red">
VaultsPay will endeavour to effect refunds as soon as possible but
in any event not later than 5 days from the date on which a claim
for refund was made.
</p>
</li>
<li>
<p class="font-red">
VaultsPay does not have any obligation to cancel any
transfer instructions and refund you in the event of
any dispute with any designated payee. When a
reversal has been requested, VaultsPay will
contact the receiving party before a reversal
is initiated.
</p>
</li>
<li>
<p class="font-red">
If You have E-money left in Your account which has not been accessed
for more than 10 years, VaultsPay will transfer the cash equivalent
of that E-Money to the relevant authorities in UAE.
</p>
</li>
</ul>
</li>
</ul>
</div>
<div class="terms-details">
<h2>Changes</h2>
<ul class="terms-list mb-0">
<li class="mb-0">
<p class="font-red">
VaultsPay reserve the right to update/amend/change these conditions
of use from time to time. You shall have 21 days’ notice of any
proposed updates/amendments/changes through such communication
medium as VaultsPay may determine and you shall be deemed to
have been notified of any such variations regardless that
the same may not have actually come to your attention.
After 21 days, the updates/amendments/changes will be
deemed to be fully effective. If You do not agree with
the changes, you must terminate the Services, otherwise
You shall be deemed to have accepted the updates/amendments/changes.
</p>
</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</section>
<!-- condition section end -->
<!-- app section start -->
<section class="app-section section-b-space">
<div class="container custom-container">
<div class="row">
<div class="col-md-6">
<div class="app-image">
<img src="assets/images/app.png" class="img-fluid" alt="app">
</div>
</div>
<div class="col-md-6">
<div class="app-content">
<div>
<h2>get the app</h2>
<h3>Download our app for the fastest, most convenient way to send & receive payments</h3>
<form>
<div class="form-group mb-0">
<input id="mobile-no" type="number" class="form-control" oninput="javascript: if (this.value.length > this.maxLength) this.value = this.value.slice(0, this.maxLength);" maxlength="9" required>
<button class="btn btn-solid" type="button" onclick="phone_number()">Send link</button>
</div>
<span id="feedback" class="validation-feedback"></span>
</form>
<ul class="app-buttons">
<li><a href="#"><img src="assets/svg/store-btn/appstore.svg" class="img-fluid" alt="appstore"></a></li>
<li><a href="#"><img src="assets/svg/store-btn/playstore.svg" class="img-fluid" alt="playstore"></a>
</li>
</ul>
</div>
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