Cannot link Ledger Nano X

[ju2wheels]

Using Sync2 2.0.2 AppImage on Linux (Ubuntu 16.04) I cannot link a Ledger Nano X to it. I am able to use the old Vechain Sync perfectly fine.

[XJWX89]

hi @ju2wheels, thanks for the report, we will look into the issue .

[XJWX89]

hi @ju2wheels , this issue has been fixed on latest version. Feel free to reopen if the problem still exists.

[ju2wheels]

@XJWX89 thanks that fixed the linking issue. However im still experiencing what the person in #230 is seeing. When I go to https://vexchange.io/swap and try to connect the wallet on Chromium in Linux, it prompts to open Sync and when you click on it a pop says "Open xdg-open?" and if you click "Open xdg-open" button it does nothing. I dont see how we are supposed to get the wallet and the browser aware of each other on Linux.

[XJWX89]

hi @ju2wheels , please check this guide. please let me know if the problem still exists

[ju2wheels]

@XJWX89 thanks, that worked and its seeing the wallet as expected now. One thing I noticed though is that when I associated the wallet with vexchange.io it wanted me to sign a transaction message to give it permission, however I did not see the message hash displayed in Sync 2 so that I could confirm that the hash that my Ledger is asking me to sign is actually the one sent by Sync 2. So if I sign it im basically blind signing the message hash.

I can open a separate ticket for that if you want though, this one can be closed.

[XJWX89]

@ju2wheels happy to hear that it solved your problem.

for the signing hash issue, please open another issue so that we can easily manage/track all the issues
many thanks!

[jz29549]

Trying to move my VET tokens from the SYNC wallet, but after following prompts for my Ledger-NanoX or even Nano-S -It seems that my transfer fails when I get to step 4 (checking account info). What's happened ?
-- I can see QTY of VET in the Ledger Wallet displayed in SYNC but cant transfer them anywhere due to transfer failing -- when I get to step 4 (checking account info). :( Is it possible anyone anyone can help me please.. Would even send u some VET if you could help me resolve this, please.

[ju2wheels]

@jz29549 Sync is still too new and rough around the edges, I wouldnt trust it to send funds.

Use the old Vechain Thor wallet and you shouldnt have any issues.

[XJWX89]

Trying to move my VET tokens from the SYNC wallet, but after following prompts for my Ledger-NanoX or even Nano-S -It seems that my transfer fails when I get to step 4 (checking account info). What's happened ? -- I can see QTY of VET in the Ledger Wallet displayed in SYNC but cant transfer them anywhere due to transfer failing -- when I get to step 4 (checking account info). :( Is it possible anyone anyone can help me please.. Would even send u some VET if you could help me resolve this, please.

if you have multiple Ledger devices, please make sure you are connected with the correct device. sometimes update firmware may reset the ledger device and need to restore from recovery phrase. please follow the instructions to restore your device.

The easiest way to check whether the Ledger device is the device you imported , you can import the Ledger device again and check the address is still the same. if not it will import the "new ledger device"

• Restore from recovery phrase
• Troubleshoot firmware update