diff --git a/functions/getProfileFlagsForIdentifier.protected.ts b/functions/getProfileFlagsForIdentifier.protected.ts
index 1ba771e3..a3b82aec 100644
--- a/functions/getProfileFlagsForIdentifier.protected.ts
+++ b/functions/getProfileFlagsForIdentifier.protected.ts
@@ -71,14 +71,19 @@ const getContactValueFromWebchat = (trigger: ChatTrigger) => {
   return preEngagementData.contactIdentifier;
 };
 
-const trimSpaces = (s: string) => s.replace(' ', '');
-
+/**
+ * IMPORTANT: keep up to date with flex-plugins/plugin-hrm-form/src/utils/task
+ */
+const trimSpaces = (s: string) => s.replaceAll(' ', '');
+const trimHyphens = (s: string) => s.replaceAll('-', '');
+const phoneNumberStandardization = (s: string) =>
+  [trimSpaces, trimHyphens].reduce((accum, f) => f(accum), s);
 type TransformIdentifierFunction = (c: string) => string;
 const channelTransformations: { [k: string]: TransformIdentifierFunction[] } = {
-  voice: [trimSpaces],
-  sms: [trimSpaces],
-  whatsapp: [(s) => s.replace('whatsapp:', ''), trimSpaces],
-  modica: [(s) => s.replace('modica:', ''), trimSpaces],
+  voice: [phoneNumberStandardization],
+  sms: [phoneNumberStandardization],
+  whatsapp: [(s) => s.replace('whatsapp:', ''), phoneNumberStandardization],
+  modica: [(s) => s.replace('modica:', ''), phoneNumberStandardization],
   facebook: [(s) => s.replace('messenger:', '')],
   instagram: [],
   line: [],
diff --git a/tsconfig.json b/tsconfig.json
index 04c9b811..aedd9cd9 100644
--- a/tsconfig.json
+++ b/tsconfig.json
@@ -8,7 +8,7 @@
     // "incremental": true,                   /* Enable incremental compilation */
     "target": "ES2019",                       /* Specify ECMAScript target version: 'ES3' (default), 'ES5', 'ES2015', 'ES2016', 'ES2017', 'ES2018', 'ES2019', 'ES2020', or 'ESNEXT'. */
     "module": "commonjs",                     /* Specify module code generation: 'none', 'commonjs', 'amd', 'system', 'umd', 'es2015', 'es2020', or 'ESNext'. */
-    "lib": ["ES2020", "DOM"],                 /* Specify library files to be included in the compilation. */
+    "lib": ["ES2021", "DOM"],                 /* Specify library files to be included in the compilation. */
     // "allowJs": true,                       /* Allow javascript files to be compiled. */
     // "checkJs": true,                       /* Report errors in .js files. */
     // "jsx": "preserve",                     /* Specify JSX code generation: 'preserve', 'react-native', or 'react'. */