how-to-set-an-away-message

How to set an automatic away message

This is an example project for TalkJS's tutorial on how to set an automatic away message outside office hours.

The project uses TalkJS webhooks to listen for new message events from the TalkJS server, and then calls the REST API to reply with a automatic system message when a customer sends a message outside of support hours.

Tip

Download this example project as a zip file

Prerequisites

To run this tutorial, you will need:

• A TalkJS account
• Node.js
• npm
• ngrok

How to run the tutorial

1. Clone or download this project.
2. Replace <APP_ID> and <SECRET_KEY> in index.html and server.js with the values found in your TalkJS dashboard.
3. Enable the message.sent option in the Webhooks section of the TalkJS dashboard.
4. Add "support" and "customer" roles in the Roles tab of the TalkJS dashboard.
5. Start ngrok with ngrok http 3000.
6. Add the ngrok URL to Webhook URLs in the TalkJS dashboard.
7. Run npm install to install dependencies.
8. Run npm start to start the webhooks server.